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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Alfresco dining, open daily
Exterior
65-inch LCD TV with satellite channels, TV, pay movies
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes
Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
501 W Church Ave, Knoxville, TN, 37902
  • Market Square
    ‪3 min walk‬
  • Knoxville Convention Center
    ‪4 min walk‬
  • University of Tennessee
    ‪9 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

Superior Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed

Superior Room, Multiple Beds, City View

  • Sleeps 4
  • 2 King Beds

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room,1 King Bed Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Executive Room, 2 Queen Beds, River View | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

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The price is $425 total
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About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hilton Knoxville is a smoke-free property.

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 865 out of 1459 reviews
Rating 8 - Good. 305 out of 1459 reviews
Rating 6 - Okay. 176 out of 1459 reviews
Rating 4 - Poor. 62 out of 1459 reviews
Rating 2 - Terrible. 51 out of 1459 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service
Check in was hectic due to lack of baggage carts. There should be a separate loading/unloading area for those who don’t want valet parking.
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So accomodating. Easy. No stress. And service in EVERY area friendly fast. Happy place
Stayed 1 night in Feb 2025

8/10 Good

Anita, Kingsport

Liked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Susan

Disliked: Staff & service

Scary moment

We were denied complimentary bottled water even though my companion was enrolled wirh Hilton Honors. We are friends in our 70's. We departed the hotel elevator into the garage to our car. A man followed us out of the elevator to our car and after a long sad story asked for money. I had a heavy hand bag and positioned myself to use it for self defense if needed. I was also careful to not unlock the car and then made it clear we didn’t carry cash. He left and went back into the elevator. There was another couple,man and woman, in the elevator with us but he followed us out. So it was clear he was targeting old ladies.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa, Atlanta

Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Stayed 2 nights in Jan 2025

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

Daryl

Traveled with family
Disliked: Staff & service, amenities
Parking too expensive hidden fees
Stayed 2 nights in Feb 2025

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One night clerk was rude, breakfast is not free n if you dont use the voucher, you loss it.
Stayed 1 night in Feb 2025

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities
The continuous motor noise from a dehumidifier in the hallway outside of our room made it difficult to sleep. looked like some moisture in the wall which required drying out, hopefully a temporary situation.
Stayed 2 nights in Jan 2025

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Anatoliy

Liked: Staff & service, property conditions & facilities
"We loved the location. We stopped only for an overnight stay. However, we were disappointed with our room. The AC and toilet were very noisy, and we couldn't sleep well because of the noise.". I think this hotel has nice facilities like conferences rooms. Looks like the room and bathroom needs some fresh remodeling.
Stayed 1 night in Jan 2025

2/10 Terrible

JAMES, DALLAS

Stayed 3 nights in Jan 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Deana

Not exactly satisfied

Our room was nice but not extremely clean. The shower water was not hot at all….could not shower before our event or the next morning. Was told we could not get a discount due to 3rd party booking (hotels.com)??!!! Makes no sense to me. Staff was really great though.
Stayed 1 night in Jan 2025

10/10 Excellent

JODY

Stayed 3 nights in Jan 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Christopher

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very enjoyable

Wonderful property close to everything!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Keri, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2025