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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Alfresco dining, open daily
Property video
Exterior
65-inch LCD TV with satellite channels, TV, pay movies
Breakfast, lunch, dinner served; southern cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
$125
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Place, World's Fair Park
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪19 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay movies

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout drapes

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower) | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed Accessible (Roll-in Shower)

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Superior Room, Multiple Beds, City View

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(143 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(166 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior
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4.6 out of 5, Wonderful, 1,006 reviews
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About this property

Hilton Knoxville

Hotel in Downtown Knoxville
Along with a restaurant, this hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with MP3 docking stations and safes. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hilton Knoxville features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and 11 meeting rooms. Event facilities measuring 16000 square feet (1486 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 38 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 38.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville
Hilton Knoxville
Knoxville Hilton
Hilton Knoxville Hotel Knoxville
Knoxville Hilton Hotel
Hilton Knoxville Hotel
Hilton Knoxville Hotel
Hilton Knoxville Knoxville
Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1046 out of 1787 reviews
Rating 8 - Good. 378 out of 1787 reviews
Rating 6 - Okay. 221 out of 1787 reviews
Rating 4 - Poor. 77 out of 1787 reviews
Rating 2 - Terrible. 65 out of 1787 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is perfect for walking downtown. Staff was great, outside bar was great. Our bathroom sink dripped and wasn’t the most updated room but really we have no complaints overall and will definitely stay again!
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca, Leonardtown

Stayed 1 night in Sep 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mandie

Stayed 1 night in Sep 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

maci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Vols game
Stayed 2 nights in Sep 2025

4/10 Poor

Amanda

Traveled with group, Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Barbara

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Aug 2025

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
$55 per day for self parking. Staff was not friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

JERUSHA ANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wade took care of us from the moment we pulled up with all our luggage and when we left as well. Davin was nice at the front desk and a pleasure to meet.
Stayed 2 nights in Sep 2025

8/10 Good

kirk

Stayed 7 nights in Aug 2025

8/10 Good

Tracey

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and walking distance from Neyland Stadium. Shower leaked and the sink stopper needed to be repaired/ replaced. Other than that good experience there
Stayed 2 nights in Sep 2025

10/10 Excellent

Erin

Stayed 2 nights in Aug 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
How does a 17 floor hotel not manage to have all three elevators operational for a home football weekend? I don’t remember another hotel stay with lines of guests trying to get into elevators snaking out into the lobby.
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Traveled with partner
Disliked: Staff & service
April J very rude at check in, not very helpful. Bathroom out of conditioner and body lotion at check in and never replaced
Stayed 2 nights in Sep 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Erik

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2025

6/10 Okay

Kevin

Traveled with family
Liked: Room comfort
Disliked: Staff & service

Parking was NOT included, carpet wet

Parking was listed as included when I booked, but then wanted to charge an extra 40/night instead when I arrived. Nope. Then when got to room, the AC was condensing water all on the inside if the room carpet. Moved to another room, but not the quality or service I would expect.
Stayed 1 night in Aug 2025

10/10 Excellent

Inga

Stayed 2 nights in Aug 2025

8/10 Good

Brittany

Stayed 2 nights in Aug 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

8/10 Good

Abigail

Liked: Cleanliness, staff & service
Great hotel in relation to the convention center. The elevators are a big problem so plan on it taking a long time to ride the elevator up or down, especially during the weekend.
Stayed 2 nights in Aug 2025