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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property

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Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Premium bedding, desk, iron/ironing board, free cribs/infant beds
Exterior
Property amenity
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Gym
$122
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪17 min walk‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(52 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(38 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

3-star hotel in Inskip
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and a seasonal outdoor pool.
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Holiday Inn Knoxville N - Merchant Drive by IHG features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and a meeting room. Event facilities measuring 1076 square feet (100 square meters) include conference space. This business-friendly hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Onsite self parking is complimentary.

Holiday Inn Knoxville N - Merchant Drive by IHG is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Bull and Barrel - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 4.99 per person
  • Pet fee: USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 21 to September 10
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Reviews

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 637 out of 1010 reviews
Rating 8 - Good. 243 out of 1010 reviews
Rating 6 - Okay. 64 out of 1010 reviews
Rating 4 - Poor. 28 out of 1010 reviews
Rating 2 - Terrible. 38 out of 1010 reviews

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Great service. Niceroom
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly, the rooms were huge and very clean, and the convenience of the restaurant and bar on site was exactly what I needed after a long day of driving.
Stayed 1 night in Jul 2025

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room, well laid out, restaurant is limited, but the food is good and very well priced.
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2025

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great hotel, poor location so close to interstate

Wonderful stay. A few positives were the cleanliness, modern look and wonderful breakfast. A few negatives were the black out curtains didn’t cover the entire window and the parking lot lights were bright and the interstate noise was loud.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracie

Stayed 1 night in Jul 2025

10/10 Excellent

vernon

Stayed 2 nights in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was pretty clean. Shower dripped so a little old looking. Bedding was comfortable. The pool was excellent. After 5 pm you could order drinks from the bar with a phone by the pool. The staff was incredible! Everyone included from the front desk staff, to the bar staff, and even the maintenance staff (which we just had a passerby conversation with). The food was incredible! The breakfast cost $5 a day and was well worth it!! We also ate dinner in the hotel lobby, and it was delicious! The location is the only con to this hotel. Not really close to downtown or within walking distance to any restaurants or attractions. Neighborhood seemed a little rundown. Due to the service and all the other positives, I would definitely stay here again!
Stayed 3 nights in Jul 2025

8/10 Good

Victoria C

Stayed 3 nights in Jul 2025

10/10 Excellent

WonJae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

10/10 Excellent

Allison c st

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and well-kept, The area around seemed a little run down
Stayed 1 night in Jun 2025

6/10 Okay

joseph

Traveled with family
Liked: Staff & service, property conditions & facilities

Mehhhhhhh

It is an average hotel with comparitively above average pricing. The lobby of the building appears to have some updating but the rest of the hotel reads dated. The pool does not open until ten where many offer 8AM or even 6AM opening. The staff were all friendly and competent. So generally average to here but let's talk about breakfast. You have to pay an additional fee for breakfast - which we paid. Less expensive hotels offer similar and better breakfest incuded. The food was mediocre with what appeared to be real bacon the high point. Mediocre is the norm I believe in buffet hotel breakfast but the zinger here is they offer you a "check" with an opportunity to tip after you serve breakfast to yourself.
Stayed 4 nights in Jun 2025

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the atmosphere and the overall experience was nice ! We will stay here again when in the area
Stayed 1 night in Jun 2025

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last lef of an eight day trip for us, and the intent was to visit Dollywood. The staff here was great... from check in, to housekeeping and the bar/breakfast staff. This hotel was very clean and the room nice. I would come here again in a heartbeat! Good job!
Stayed 2 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Holly

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The fifth floor smelled like cat urine when we exited the elevator. When we got to our room, the door was ajar. I kept my boys outside and went in. Thankfully, no one was in the room. The door jam appeared to have been tampered with at some point. I needed to use the bathroom and noticed a very soiled towel hanging on the back of the door. I called the front desk. She was polite but not very responsive. She told me she couldn’t change my room because they were booked and, eventually, asked if I wanted her to come get the towel. Please!! She came up to get the towel and said she’d leave a message for the day shift manager. Didn’t bother to clean the back of the door or to check the rest of the room. Later, as we’re getting ready for bed, my oldest son found a dirty, plastic fork on the floor between the head of his bed and the nightstand. It was too late to change hotels as all others close by were booked. This experience definitely wasn’t up to the usual high standards we’ve experienced at IHG hotels over the years. So disappointed and definitely not worth $165 a night. Not surprisingly, I never heard from the manager.
Stayed 1 night in Jun 2025

10/10 Excellent

Raneisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Ann

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very expensive for a room pretty similar - but smaller - than at a Motel 6. I guess having an indoor elevator accounts for the high price. $194 a night and you don’t even get a throwaway cup for water. Amenities were subpar at this price point.
Stayed 1 night in May 2025

10/10 Excellent

Jamie, Martinsville

Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Polite service and fast
Stayed 1 night in May 2025

8/10 Good

Madge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean. Staff very friendly. Had a problem @ check-in … hotel had no record that I had paid 1/2 of fee when making the reservation, so I was charged full amount. Had to go through Expedia and should get refund in about two wks.
Stayed 3 nights in May 2025

2/10 Terrible

Tony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at the front desk was unprofessional and rude.
Stayed 1 night in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025