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Red Roof Inn Knoxville North - Merchants Drive

2.0 star property

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December 2024
January 2025

Photo gallery for Red Roof Inn Knoxville North - Merchants Drive

Superior Room, 1 King Bed, Non Smoking | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Front of property
Seasonal outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas
Lobby
Hair dryer, towels, soap, shampoo

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
5334 Central Avenue Pike, Knoxville, TN, 37912
  • Knoxville Expo Center
    2 min drive
  • Knoxville College
    6 min drive
  • Historic Southern Railway Station
    7 min drive
  • Knoxville, TN (TYS-McGhee Tyson)
    22 min drive

Room options

View all photos for Superior Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds, Accessible, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Superior Room, 1 King Bed, Non Smoking

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking (Sofa)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Superior Room, 1 King Bed, Non Smoking (Sofa)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Superior Room, 2 Queen Beds, Non Smoking

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Days Inn by Wyndham Knoxville East

Pool
Breakfast included
Pet friendly
Parking included
3.2 out of 5, (1046)
Days Inn by Wyndham Knoxville East

About this property

Red Roof Inn Knoxville North - Merchants Drive

Hotel in Inskip
Along with coffee/tea in a common area, this hotel has a seasonal outdoor pool and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine.
Red Roof Inn Knoxville North - Merchants Drive offers 91 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 39-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

Red Roof Inn Knoxville North - Merchants Drive has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Golf
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • No elevator
  • Raised toilet seat (18 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property allows guests 18 or over to check in with valid military ID.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 3 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 105 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Relax Inn Knoxville
Relax Knoxville
Red Roof Inn Knoxville North Merchants Drive Motel
Red Roof Inn Merchants Drive Motel
Red Roof Inn Knoxville North Merchants Drive
Red Roof Inn Merchants Drive
Red Roof Inn Knoxville North Merchants Drive
Red Roof Inn Knoxville North - Merchants Drive Hotel
Red Roof Inn Knoxville North - Merchants Drive Knoxville
Red Roof Inn Knoxville North - Merchants Drive Hotel Knoxville

Red Roof Inn Knoxville North - Merchants Drive Reviews

Reviews

6.6
Rating 10 - Excellent. 243 out of 1053 reviews" "
Rating 8 - Good. 322 out of 1053 reviews" "
Rating 6 - Okay. 176 out of 1053 reviews" "
Rating 4 - Poor. 105 out of 1053 reviews" "
Rating 2 - Terrible. 207 out of 1053 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Cynthia

Stayed 1 night in Aug 2024

8/10 Good

Trivia, Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Gary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice pool! Very bright and safe. Staff very helpful! Would stay there again
Stayed 5 nights in Aug 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Huong

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First, they gave us a stinky,strong mold smell, we wanted to change to different room, then they gave us another room not ready to use,,, They made the bed but the pillows weren’t in where it’s supposed to be,The dirty tissue everywhere, on the bed,on top of the counter, in the sink,,, We were very tired after all day on the road, so we just clean for ourselves to rest, after taking the shower we realized the hair dryer wasn’t working, we called the front desk, and they said they would send tech to fix it on the next morning 😢 Then the breakfast, only cereal, a few of slices of sandwich, old muffins,, Coffee, orange juice, apple juice… That’s all they served….. So poor service, and staff was not friendly at all ,,. The first time I book with Red Roof Inn and absolutely the last time.
Stayed 1 night in Aug 2024

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
No Good hotel
They was not going to give us a deposit back. We said we have four people in the room, which was not true. Told them they could look back on the cameras. There are several other people in the rooms asking us to if we did drugs trying to sell us drugs so there’s drug dealers that stay there.. Never once asked us if we needed anything and then when I went to get breakfast, told me I could not write this one star will never go back. The lady upfront was very rude and kept using hand gestures to get me out talking with her hands more or less and she was a very smart lady
Stayed 2 nights in Aug 2024

4/10 Poor

Keith

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

justin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

4/10 Poor

christopher

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the amount of money this place cost it was very dirty and looked run down. They made me put down a 100 dollar deposit which was not advertise. The front lobby was locked and you had to everything througha window. After i was leaving the host was sleeping behind the desk and it took me 20 minutes to wake her up by knocking on the window.
Stayed 2 nights in Jul 2024

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
It was a one night stay as we traveled through. The fact that they accept pets is HUGE with us. Room was clean and comfortable. A great value for the price paid. Would definitely stay again and definitely would recommend. It is a sketchy area, but this place was good to go.
Stayed 1 night in Jul 2024

2/10 Terrible

Guadalupe

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was honestly a really gross place to stay. Had it not been super late and my kids needed to sleep I would’ve stayed somewhere else. We woke up to a couple of roaches in our room and more bugs in the windows. Looked like nothing had even been dusted and the bathroom fan sounded like it was broken and loud as all hell.
Stayed 1 night in Jul 2024

10/10 Excellent

Hanzie

Stayed 1 night in Jul 2024

4/10 Poor

Patrick

Traveled with family
Disliked: Staff & service
The hotel wasnt bad, per say, but the rules placed on guest after paying the deposit was unreal. I have no real issue with the deposit for damages caused or returned if there are no damages. But i witnessed one guest being denied the return of her deposit because she had a visitor. Ialso have issues with trfree wifi. It was adult protected so mmuch that i couldnt shop fir underwear on Amazon. As i said, the hotel wasnt bad, But i am an adult, my parents are deceased. I thi k. I can pick out what i need to watch and if i want a friend to visit, i should be allowed to.
Stayed 1 night in Jul 2024

4/10 Poor

Sandra

Stayed 1 night in Jul 2024

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and no issues at all. I wil stay here again.
Stayed 1 night in Jul 2024

6/10 Okay

Krystle

Traveled with family and small children, Traveled with pets
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
All the staff was noce except for one lady she was very rude she always worked day shift
Stayed 1 night in Jul 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bug land
The room had bugs in it. They even had the room on a list that had bugs and they still put us in it. We have requested a refund and are still waiting.
Stayed 1 night in Jul 2024

6/10 Okay

Mukul

Traveled with group
Disliked: Staff & service
Stayed 2 nights in Jul 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip off
After i made my reservation they told me i have to pay a deposit when iv stated I have stayed before an didn't have to pay. An they didnt give me a refund. For the room
Stayed 1 night in Jul 2024

10/10 Excellent

FRANCINE

Liked: Cleanliness, staff & service, property conditions & facilities
VERY KIND AND NICE
Stayed 2 nights in Jun 2024

2/10 Terrible

Laymond

Business traveler
Disliked: Staff & service, room comfort
Treat the customer like a criminal policy
This hotel has a poor customers relation policy. They demanded I give $100 cash deposit in addition to what I just paid for the room in addition to having my credit card on file. They said this was a deposit against damages. I’m a 74-year-old business traveler. Demanding it deposit for damages was an absolute insult. I have stayed in thousands of hotels all over the country. No one’s ever treated me like this. Therefore, I will never stay in a red roof again and I’ll find out what other brands are in the chain and I’ll block them also. Thank this location and belligerent staff for my position.
Stayed 1 night in Jun 2024

4/10 Poor

marta, Portland

Disliked: Staff & service, amenities, property conditions & facilities
Good location, but room wasn’t clean (picked up hair and contacts off floor right in main area. Heavily stained chit in room. TVs apparently reset to factory setting when turned off and front desk knew this. Had to come to room to reprogram tv for us… took over 30min. NOT what want to do when arrive after all day driving. Then when went to turn on next day, same thing!! She acted like no big deal.
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away for your health and safety
Lobby has no working bathroom & there are towels shoved under the doors to keep bugs out. Our room reeked of mold and it made me sick after the first night. Shouting guests and animal noises kept us awake late at night & honking cars & construction woke us up in early morning. “Breakfast” was a stack of white bread slices and some fruit loops, with a sign saying you can’t take it to your room. There were only 2 tiny stained bath towels for 2 guests. There were no blankets on the beds, just a top sheet. Door handle and lock to our room was broken and we had to be let in by staff who stood there blaming us for not knowing how to use the key. After second night I was so sick from the stinking mold that we checked out early and went to the Best Western. The staff there told us about shootings and vehicle thefts at the Red Roof. This place is an abomination. Stay away for your health and safety.
Towels jammed under the lobby door to keep the roaches out
Breakfast selection
Stayed 4 nights in Jun 2024

6/10 Okay

Rory

Stayed 2 nights in Jun 2024