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Candeo Hotels Kobe Torroad

3.5 star property

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Photo gallery for Candeo Hotels Kobe Torroad

Exterior
Lobby
Outdoor spa tub
Reception
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
3-8-8, Sannomiya-cho, Chuo-ku, Kobe, Hyogo, 650-0021
  • Motomachi Shopping Street
    ‪3 min walk‬
  • Ikuta Shrine
    ‪6 min walk‬
  • Meriken Park
    ‪8 min walk‬
  • Kobe (UKB)
    ‪18 min drive‬

Room options

Run of House for 2 people, Non Smoking

  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds

Run of House

  • 172 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 2 Twin Beds

Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for King Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

King Room, Non Smoking

  • 172 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Queen Room, Non Smoking

  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Corner Twin Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Corner Twin Room, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room, Non Smoking

  • 194 sq ft
  • Sleeps 5
  • 2 Twin Beds OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Queen Room for 2 people, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Queen Room for 2 people, Non Smoking

  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for King Room for 2 people, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

King Room for 2 people, Non Smoking

  • 172 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room for 1 person, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Queen Room for 1 person, Non Smoking

  • 172 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Corner Twin Room for 2 people, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Corner Twin Room for 2 people, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room for over 2 people, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room for over 2 people, Non Smoking

  • 194 sq ft
  • Sleeps 5
  • 2 Twin Beds OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room for 2 people, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room for 2 people, Non Smoking

  • 194 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About this property

Candeo Hotels Kobe Torroad

3.5-star hotel in Kobe City Centre
Along with a restaurant, this smoke-free hotel has a sauna and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Candeo Hotels Kobe Torroad offers 160 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and children's slippers. This Kobe hotel provides complimentary wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.
Public bath/onsen services include an indoor public bath (no minerals).
The hotel offers a restaurant. Wireless Internet access is complimentary. This Kobe hotel also offers a sauna, a vending machine, and complimentary newspapers in the lobby.

Candeo Hotels Kobe Torroad is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Candeo Hotels Kobe Torroad has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 8:00 AM to 10:00 PM (JPY 2,300 per night); reservations required; discounts available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 2,200 for adults and JPY 1,650 for children
  • A restaurant

Things to do

  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • In-room massages
  • Public indoor bath (no minerals)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 12 floors
  • 14 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Breakfast is served in five time slots starting at 6, 7, 7:45, 8:45 and 9:30 AM daily which is available on a first come first served basis. The schedule may be changed depending on hotel occupancy.
The offsite parking lot is closed daily from 10 PM to 8 AM the next day. Guests may not enter or exit the parking lot during this time.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1650 for children
  • Nearby parking fee: JPY 2300 per night (984 ft away; open 8:00 AM to 10:00 PM)
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Candeo Hotels Kobe Torroad Hotel
Candeo Hotels Torroad Hotel
Candeo Hotels Torroad
Candeo Hotels Kobe Torroad Kobe
Candeo Hotels Kobe Torroad Hotel
Candeo Hotels Kobe Torroad Hotel Kobe

Candeo Hotels Kobe Torroad Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 479 out of 910 reviews
Rating 8 - Good. 340 out of 910 reviews
Rating 6 - Okay. 60 out of 910 reviews
Rating 4 - Poor. 22 out of 910 reviews
Rating 2 - Terrible. 9 out of 910 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nastassia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and the property is close to tons of shops and restaurants!
Stayed 2 nights in Oct 2024

8/10 Good

Pui Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and polite. The location is convenient. However, there is moldy smell in the room. Other than that, everything is good.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at the hotel in the past year. Nice public bath on the top floor. Lots of shopping and restaurants in the area. Chinatown is a ten minute walk away. Airport bus at sannomiya station, also a ten minute walk.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kazuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love a big bath.
Stayed 5 nights in Aug 2024

8/10 Good

Megumi

Traveled with family
Liked: Amenities
Clean and good breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Caroline Aiko

Stayed 1 night in Jul 2024

10/10 Excellent

Ming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient
Stayed 1 night in Jun 2024

6/10 Okay

Duong

Liked: Amenities
The room smelled of mildew and the bathroom had this same smell. It made the showering experience unbearable at times. Staff aren’t super friendly compared to other hotels I’ve stayed at.
Stayed 3 nights in Jun 2024

4/10 Poor

Diana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Sumihiro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Breakfast
Super good breakfast!!
Stayed 1 night in May 2024

10/10 Excellent

Ricardo, Castro Valley

Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Excellent experience The only minor negative thing was The hotel put a time limit and reservations for breakfast but they were very flexible when I changed the time .
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk folks professional and are knowledgeable to customer needs. So nice I stayed a second night. Lots of shopping and food close by. Got lost finding the hotel, took JR and got off at Kobe station. You need to get off at Motomachi or Sannomiya station.
Stayed 1 night in Mar 2024

10/10 Excellent

Ching ting

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love their great spa at roof top
Stayed 5 nights in Mar 2024

10/10 Excellent

Miyuki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to downtown sites
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is ok but be careful with public bath
The location is good, and the room is big in Japanese standard. There were a sofa like futon in our room which we could actually sit on. However I have to say that the public bath seems to have a lot of chlorine in it. It is best to rinse off thoroughly after using it; otherwise your skin may get irritated just like mine. The pajama they provided are made of a lot of polyesters. It was not as comfortable as pajama provided by other hotels. Moreover, each guest were given a time slot to eat breakfast. I think it is 45 min each slot(?) Not that there is a lot of food for us to eat which took up the entire 45 min, but it was a feeling of time limit that made us cannot relax. Breakfast food was just ok. One last thing I need to mention is that the hotel's shampoo/conditioner/soap smells like either peppermint or rosemary which I am not a big fan of. For those who does not like those smell, it is best to bring your own soap and shampoo.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yee Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and close to everything. Walkable to attractions. Breakfast is good. Very safe at night time
Stayed 2 nights in Oct 2023

4/10 Poor

Yiyin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not satisfied, not worth the price, the bathroom smells really bad, ventilation fan full of dust, poor quality of the mattress as well
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Billy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel - better than I was expecting. Decent sized room, big window, very contemporary and clean. Desk staff was attentive and helpful, the breakfast was good!

10/10 Excellent

Kazuya

Stayed 4 nights in Jun 2023