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Kobe Portopia Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kobe Portopia Hotel

Indoor pool, seasonal outdoor pool
Lobby
Indoor pool, seasonal outdoor pool
Balcony
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
10-1 6-chome, Minatojima Nakamachi Chuo-ku, Kobe, Hyogo-ken, 650-0046
  • Kobe Convention Center
    3 min walk
  • Kobe International Exhibition Hall
    13 min walk
  • Port of Kobe
    16 min walk
  • Kobe (UKB)
    5 min drive

Room options

View all photos for Double Room, Non-Smoking (South Building, South Resort Floor)

Double Room, Non-Smoking (South Building, South Resort Floor) | Desk, iron/ironing board, free WiFi, alarm clocks

Double Room, Non-Smoking (South Building, South Resort Floor)

  • 414 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of the House (Twin or Double Bed based on Availability)

Desk, iron/ironing board, free WiFi, alarm clocks

Run of the House (Twin or Double Bed based on Availability)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Main Building 24F Premier Double Room, Non-Smoking

Main Building 24F Premier Double Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building 24F Premier Double Room, Non-Smoking

  • 272 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool) (Single Use)

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool) (Single Use)

  • 319 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building 24F Premier Twin Room, Non-Smoking

Main Building 24F Premier Twin Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building 24F Premier Twin Room, Non-Smoking

  • 319 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Main Building 24F Premier Triple Room, Non-Smoking

Main Building 24F Premier Triple Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building 24F Premier Triple Room, Non-Smoking

  • 337 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

  • 294 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building Mid Century Floor Semi-Double Room, Non-Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Floor Semi-Double Room, Non-Smoking

  • 241 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room, Non Smoking (Main Building)

Desk, iron/ironing board, free WiFi, alarm clocks

Semi Double Room, Non Smoking (Main Building)

  • 241 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

Desk, iron/ironing board, free WiFi, alarm clocks

Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

  • 414 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building Superior Floor, Triple Room, Non-smoking

Main Building Superior Floor, Triple Room, Non-smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Floor, Triple Room, Non-smoking

  • 337 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Main Building Superior Floor, Double Room, Non-smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Floor, Double Room, Non-smoking

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

  • 241 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Main Building, Superior Floor Twin Room, Non-smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building, Superior Floor Twin Room, Non-smoking

  • 295 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, Non-Smoking (Main Building, 7-15F)

Standard Triple Room, Non-Smoking (Main Building, 7-15F) | Desk, iron/ironing board, free WiFi, alarm clocks

Standard Triple Room, Non-Smoking (Main Building, 7-15F)

  • 337 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

Desk, iron/ironing board, free WiFi, alarm clocks

Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

  • 295 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Main Building 24F Premier Semi-Double Room, Non-Smoking

Main Building 24F Premier Semi-Double Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building 24F Premier Semi-Double Room, Non-Smoking

  • 241 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool)

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Floor, Twin Room, Non-Smoking (Free Access to Gym, Indoor Pool)

  • 319 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

Desk, iron/ironing board, free WiFi, alarm clocks

Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

  • 414 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Murphy Beds

View all photos for Triple Room, Non-Smoking (South Building, South Resort Floor)

Triple Room, Non-Smoking (South Building, South Resort Floor) | Desk, iron/ironing board, free WiFi, alarm clocks

Triple Room, Non-Smoking (South Building, South Resort Floor)

  • 414 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Standard Twin Room, Non-Smoking (Main Building, 7-15F)

Desk, iron/ironing board, free WiFi, alarm clocks

Standard Twin Room, Non-Smoking (Main Building, 7-15F)

  • 295 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Main Building Executive Floor, Double Room, Non-Smoking (Free Access to Gym, Indoor Pool)

Main Building Executive Floor, Double Room, Non-Smoking (Free Access to Gym, Indoor Pool) | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Floor, Double Room, Non-Smoking (Free Access to Gym, Indoor Pool)

  • 295 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Floor Twin Room, Non-Smoking

  • 295 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

Desk, iron/ironing board, free WiFi, alarm clocks

Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

  • 241 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Main Building Mid Century Floor Double Room, Non-Smoking

Main Building Mid Century Floor Double Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Floor Double Room, Non-Smoking

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor)

Desk, iron/ironing board, free WiFi, alarm clocks

Twin Room, Non-Smoking (South Building, South Resort Floor)

  • 414 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Main Building Mid Century Floor Triple Room, Non-Smoking

Main Building Mid Century Floor Triple Room, Non-Smoking | Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Floor Triple Room, Non-Smoking

  • 338 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Main Building Standard Triple Room Non smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Standard Triple Room Non smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

South Building Resort Quadruple Room Non smoking

  • Sleeps 4
  • 4 Twin Beds

South Building Resort Japanese/Western-Style Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Main Building Premier Twin Room

Bathroom | Combined shower/tub, free toiletries, hair dryer, slippers

Main Building Premier Twin Room

  • Sleeps 2
  • 2 Twin Beds

Main Building Japanese-Style Room

  • Sleeps 4
  • 4 Twin Futons

View all photos for Main Building Standard Twin Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Premier Queen Room Non smoking

Lobby

Main Building Premier Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for South Building Resort Double Room

Lobby

South Building Resort Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Executive Club Semi Double Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Club Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Main Building Executive Club Twin Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Club Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for South Building Resort Family Japanese/Western-Style Room

Children's area

South Building Resort Family Japanese/Western-Style Room

  • Sleeps 5
  • 3 Twin Futons and 2 Twin Beds

View all photos for South Building Comfort Healing Twin Room

Desk, iron/ironing board, free WiFi, alarm clocks

South Building Comfort Healing Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Superior Queen Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Mid Century Triple Room Non smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century Triple Room Non smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Main Building Mid Century View Bath Deluxe Suite

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Mid Century View Bath Deluxe Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Superior Triple Room Non smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Triple Room Non smoking

  • Sleeps 3
  • 3 Twin Beds

View all photos for Main Building Executive Club Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Club Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Main Building Superior Single Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Executive Corner Suite

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Corner Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Mid Century Twin Room

Lobby

Main Building Mid Century Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Standard Twin Room Non smoking

Lobby

Main Building Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Standard Single Room Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Standard Single Room Non Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Main Building Mid Century Queen Room

Lobby

Main Building Mid Century Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Mid Century Semi Double Room

Lobby

Main Building Mid Century Semi Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for South Building Comfort Healing Queen Room

Living area | 30-inch TV with digital channels

South Building Comfort Healing Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Building Superior Twin Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Main Building Executive Ambassador Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for South Building Comfort Natural Twin Room

Interior

South Building Comfort Natural Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Premier Suite

Living area | 30-inch TV with digital channels

Main Building Premier Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for South Building Resort Residential Suite

Lobby

South Building Resort Residential Suite

  • Sleeps 4
  • 4 Twin Beds

View all photos for Main Building Superior Semi Double Room Non smoking

Lobby

Main Building Superior Semi Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Premier Semi Double Room Non smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Premier Semi Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for South Building Resort Twin Room

Lobby

South Building Resort Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for South Building Resort Triple Room

Combined shower/tub, free toiletries, hair dryer, slippers

South Building Resort Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Main Building Executive Club Queen Room

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Executive Club Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Building Executive Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for South Building Resort Senior Suite

Living area | 30-inch TV with digital channels

South Building Resort Senior Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Main Building Standard Small Double Room Non Smoking

Desk, iron/ironing board, free WiFi, alarm clocks

Main Building Standard Small Double Room Non Smoking

  • Sleeps 2
  • 1 Double Bed

Main Building Mid Century Harborview Suite

  • Sleeps 2
  • 2 Twin Beds

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Exterior

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Restaurant
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4.5 out of 5, Wonderful, (1005)
The price is $259
per night
$314 total
includes taxes & fees
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About this property

Kobe Portopia Hotel

4.5-star hotel in Chuo Ward
9 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a health club, and 2 coffee shops/cafes.
Kobe Portopia Hotel offers 737 air-conditioned accommodations with complimentary bottled water and slippers. Televisions come with digital channels. Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa, LUANA. Services include hot stone massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
In addition to a full-service spa, Kobe Portopia Hotel features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 9 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and 36 meeting rooms. This luxury hotel also offers a seasonal outdoor pool, a health club, and a sauna. A train station pick-up service and a train station drop-off service are complimentary for guests. Onsite parking is available (surcharge), along with a car charging station.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Tajima - This steakhouse specializes in Japanese cuisine and serves lunch and dinner.
Shukei En - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Sushiman - This sushi bar specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Kobe Tamura - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 8:30 AM to 9:30 PM
  • Train station shuttle at scheduled times
  • Self parking on site (JPY 800 per night)
  • Valet parking on site (surcharge; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,036 to 3,542 for adults and JPY 1,012 to 1,897 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Restaurants on site

  • Kobe Tamura
  • Shukei En
  • Sushiman
  • Tajima

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 36 meeting rooms
  • Business center
  • Conference space

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 31 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 30-inch TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Children under 17 years old are not allowed in the sauna.
Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3.
Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1265.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3036 to 3542 for adults, and JPY 1012 to 1897 for children
  • Self parking fee: JPY 800 per night
  • Late check-in fee
  • Crib (infant bed) fee: JPY 1265.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Club Lounge is open 7 AM-7:30 PM.
This property requires guests to wear a swim cap when using the swimming pool.
This property prohibits the use of swim rings and kick-boards at the swimming pool.
Guests must be at least 13 years old to access the club lounge after 5 PM.

We should mention

The seasonal pool will be open from July 12 to September 01
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel Portopia
Hotel Portopia Kobe
Kobe Portopia
Kobe Portopia Hotel
Portopia
Portopia Hotel
Portopia Hotel Kobe
Portopia Kobe
Portopia Kobe Hotel
Kobe Portopia Hotel Kobe
Kobe Portopia Hotel Hotel
Kobe Portopia Hotel Hotel Kobe

Kobe Portopia Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1040 reviews" "
Rating 8 - Good. 282 out of 1040 reviews" "
Rating 6 - Okay. 62 out of 1040 reviews" "
Rating 4 - Poor. 14 out of 1040 reviews" "
Rating 2 - Terrible. 14 out of 1040 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dai

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a very well established famous hotel in Kobe Japan. However, the location is very inconvenient.
Stayed 2 nights in Aug 2024

2/10 Terrible

MARIA

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a huge disappointment for my family and I, although it looks modern, the rooms are old and the bathrooms are moldy, the hotel is located in an area that has a lot of manufacturers therefore there is a lot of contamination, the service was terrible and staff was rude, while I was there I noticed that there were not many American tourists, mostly Asian tourists, although the hotel claims they have plenty of restaurants they are are not for foreigners, only for Asians, but that is something I noticed in other cities in Japan as well, Japanese people are not very welcoming to tourists.
Stayed 3 nights in Aug 2024

6/10 Okay

Grecile

not really satisfied with our stay
Stayed 1 night in Aug 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Portopia Kobe
We loved the Portopia Hotel. It felt very resort- like, with great amenities. We actually chose it because of the outdoor pool, and even though we had to pay an additional fee to use the pool, it was worth it, as it was never crowded and was super clean and well staffed. We actually felt a fee kept numbers down which was good. We also loved the breakfast buffet - the best of our whole trip. And the view - 30th floor buffet, just beautiful. The staff were really friendly and helpful, from front desk to housekeeping. We particularly loved the housekeeping team who greeted us every day! And location, while away from down town, the free and regular shuttle was fantastic, quick and regular. We highly recommend this hotel and if we are in Kobe again will definitely stay here again. Thanks Portopia!
Stayed 2 nights in Jul 2024

8/10 Good

Wang Mau Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with harbourview
The hotel offered many restaurants. The quality was just acceptable. Breakfast needed to have more food selection. Room was clean with nice harbourview.
Stayed 1 night in Jul 2024

10/10 Excellent

JEONGRAE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Good breakfast buffet. Free shuttle to downtown. Great for family
Stayed 3 nights in Jul 2024

10/10 Excellent

Santanu

Room with a beautiful view. Very nice lobby and good restaurants. Courteous staff.
Stayed 5 nights in Jul 2024

10/10 Excellent

Justin

Stayed 3 nights in Jul 2024

6/10 Okay

Mikaela

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our stay at portopia hotel was great, however we booked the hotel because it advertised that they have a gym, pool and laundry. Once we arrived, we were told all the amenities are an extra charge per day. Laundry was by item so if we were to do our laundry it would cost 100s of dollars. The restaurants in the hotel look really great, but are expensive and open late, close during the middle of the day, and close early at night. There are not really any other restaurants in the area.
Stayed 2 nights in Jul 2024

10/10 Excellent

Nobuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and the hotel upgraded my room at the check in. The customer service is excellent.
Stayed 6 nights in Jul 2024

10/10 Excellent

Masanobu

Stayed 1 night in Jul 2024

10/10 Excellent

Jasmine

Stayed 4 nights in Jul 2024

6/10 Okay

kai-sun

Traveled with family
Liked: Cleanliness
The pillows are so that it flattened so much that your touched the bed
Stayed 1 night in Jul 2024

10/10 Excellent

Nobuko

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and service
Stayed 1 night in Jul 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Andrei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall - a hotel where all works, easy access to downtown or airport. Professionally run. Very convenient to access conference venues or the Kobe airport.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel, with very friendly staff. Speaks English well too. Room is clean and sufficient room for 2 persons to move around. Would be nice if the aricon is quieter and the pillow fluffier 😁
Stayed 2 nights in Jun 2024

8/10 Good

Richie, chiba

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Affordable dining options are limited on the island. You have to drive to Sannomiya to find more options. Room cleaning is mediocre and doesn’t always take out the trash or provide a water bottle.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far away from the city center but with good connection though subway and free shuttle bus every 30min. It is good if you want to relax and disconnect from the big and crowded Japanese cities. We loved Kobe for that reason. Lovely city
Stayed 2 nights in May 2024

8/10 Good

Michiko

Liked: Cleanliness, amenities
Very good place to stay. It is little bit far from city, but there is shuttle bus by every 20min.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

The staff were incredibly helpful with the few questions I had. Friendly as well. Really enjoyed my stay here. The view was amazing and the overall atmosphere was very relaxing.
Stayed 1 night in May 2024

10/10 Excellent

SOONGUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle bus 3 times an hour. No convenient store or restaurant around. Exhibition center hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mika

Stayed 2 nights in Apr 2024

10/10 Excellent

wee ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities luxury hotel
Great facilities with free shuttle to city n luxurious hotel. Only setback is u hve to pay for all facilities.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay in Japan, transportation wasn't readily available, making it fortunate that a train station was within a five-minute walking distance. The staff exhibited exceptional kindness, and the room was of superb quality!
Stayed 4 nights in Mar 2024