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Kolback Vacation Packages

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

Very bad breakfast. Old eggs, the juice had started to ferment - so it needed to be verry old

Great place to stay and would recommend.

There is a shopping mall within walking distance with many restaurants and cafés. Safe and convenient parking right outside the door

We had 2xtwin bedded apartments for our family of 4. The apartments were a good size, had all the facilities we required for our stay and were clean. The kitchen facilities were fine for what we needed, but if we'd wanted to cook from scratch there were no basics like oil etc. It was good to have washing up items provided. There was ample cutlery and crockery in each apartment for the 4 of us - we didn't need to take items from one apartment to the other. The bathroom was also a decent size, and the shower wasn't bad. The key code access on the hotel entrance and the rooms worked perfectly. There's a Co-op supermarket a few minutes walk away, which had a good range of items. The station is also by the supermarket, so very handy, and it's only a 10 min journey to Stockholm City station. Would definitely recommend the apartments - excellent value for money!