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Konominato Vacation Packages

The rooms were cleaned OK but they never seemed to actually clean the toilet seat. Rooms were small. I asked for a "double size room" and they gave me a single size bed and the room was so small for my wife and I that we could not fit our luggage. After major complaining we got a 20% larger room. Due to an issue with the travel consolidator we arrived a day early and had to stay a day late. They would not accommodate us. They told us that there was no available rooms even thought I could find rooms on Expedia if I asked for a 3 day stay. So they recommended a "sister Hotel" that charged us triple for one night. The staff is rule based with no creativity or compassion whatsoever. Very unhappy about how we were treated. Cold and dispassionate but with a smile. They could have easily been robots. Seriously. No manager was available any time. Breakfast was runny.

The blanket is smelly and the beds are very small. The room is not possible to accommodate 8 adults and 4 kids as indicated ( only 2 queen sized beds and 4 small sized single beds). Besides, only one toilet and washroom was available. It took hours for us to take term bathing every night. Check in is very uneasy. The check-in ID was incorrect, and the operator can hardly communicate in English. Tissue ran out on the second day, but no refill was available. Don’t know how to dump the garbage, and no instruction. Our garbage bin was full for the whole time. We stayed fours nights with 6 adults and 4 kids. It was very crowded and uncomfortable. This room is extremely over-priced, given the space, zero facility and no refill or cleaning on everything. Disappointing!