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Koru Vacation Packages

Excelent I highly recommend to anyone

Wonderful

room very small , single bed , AC not working as should be

It is comfortable

Great personal, let us order food from outdoor

Don’t have high expectations. The room cleanliness was acceptable, but the bed sheets were not very clean. When we pulled back the top sheet, we noticed dirt and stains on the sheet underneath. The carpets were also dirty, and I woke up with several bites, although I’m not sure whether they were from mosquitoes or another type of insect. The outdoor pool was under maintenance during our stay, so we couldn’t use it. One thing I found frustrating was that guests are asked to wait while staff check the minibar before checkout. Since the hotel can charge guests afterward for any minibar usage, holding people up in the lobby especially those rushing to catch a flight doesn’t seem necessary. The staff experience was mixed. Some of the front desk employees were friendly and helpful, while others seemed uninterested. On the positive side, the location is great and the price is reasonable. There is a shopping mall right next to the hotel where you can find food and basic necessities, and there is also a bakery and coffee shop within walking distance.

AC wasn’t working the staff was not helpful Manager has one of the worst customer service they gave us fans to spend the night and won’t refund us the money we have pictures of fans in our room when AC wasn’t working I talked to expedia people and provided them pictures but they don’t care about the customers who pay money to book hotels and flights but at the end expedia is on the hotels side they’re policy is that no matter what customer says hotel managers are rite and the customers are wrong but overall this hotel is crap and don’t book your room at this hotel