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Koru Vacation Packages

No ocean view, noisy, rooms were disappointing, no hot water, wifi was not working and there was poor communication during check in, in regards to expedia pricing vs property management wanting to charge and additional amount for the amount.

After making a reservation as per, usual as a couple with a teenage daughter, when we arrived, we were told that in order to get the suppossed free rollaway bed as is usually shown in the reservation description, this time it would cost 2k more to get the bed or the three people could just share one bed. The manager refused to speak with my husband and I personally so we had to leave and come back later. Finally, they agreed to include the bed at no extra cost and the manager did end up offering a half hearted explanation over the phone (although he never presented himself in person and that was very impolite). In the end the experience was very uncomfortable due to the checking in ordeal/ rollaway bed but I do appreciate the fact that they opted to do the right thing minus any extra charges. This experience left a poor impression and I am not certain I would stay here again if they will not honor our request for a rollaway bed, as promoted, at no extra cost. Restaurant food was good and so was the restaurant staff.

Very nice service from reception