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Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)

4.0 star property

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Photo gallery for Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)

Front of property
Exec Premier King | Minibar, in-room safe, desk, soundproofing
Lobby sitting area
Property amenity
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Kota Sri Mutiara Jln Yahya Pet, Kota Bharu, Kelantan, 15150
  • Billion Shopping Centre
    ‪3 min walk‬
  • Kota Bharu Mall
    ‪13 min walk‬
  • Sultan Mohammad IV Stadium
    ‪2 min drive‬
  • Kota Bharu (KBR-Sultan Ismail Petra)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room King

Deluxe Room King | Minibar, in-room safe, desk, soundproofing

Deluxe Room King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Minibar, in-room safe, desk, soundproofing

Executive Twin Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room Twin

Deluxe Room Twin | Minibar, in-room safe, desk, soundproofing

Deluxe Room Twin

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Deluxe Twin

Club Deluxe Twin | Minibar, in-room safe, desk, soundproofing

Club Deluxe Twin

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Kota Bharu Suite

Kota Bharu Suite | Minibar, in-room safe, desk, soundproofing

Kota Bharu Suite

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, soundproofing

Junior Suite

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe King

Club Deluxe King | Minibar, in-room safe, desk, soundproofing

Club Deluxe King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier King

Deluxe Premier King | Minibar, in-room safe, desk, soundproofing

Deluxe Premier King

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Exec Premier King

Exec Premier King | Minibar, in-room safe, desk, soundproofing

Exec Premier King

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, soundproofing

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Room

Minibar, in-room safe, desk, soundproofing

Deluxe Premier Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Kota Bahru Suite Non smoking

Minibar, in-room safe, desk, soundproofing

Kota Bahru Suite Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Deluxe King Room

Separate tub and shower, free toiletries, hair dryer, towels

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Non smoking

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room Non smoking

Minibar, in-room safe, desk, soundproofing

Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Premier King

Minibar, in-room safe, desk, soundproofing

Executive Premier King

  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Twin Room

Separate tub and shower, free toiletries, hair dryer, towels

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Premier Twin

Minibar, in-room safe, desk, soundproofing

Executive Premier Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Minibar, in-room safe, desk, soundproofing

Family Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Executive Suite

Bathroom | Separate tub and shower, free toiletries, hair dryer, towels

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite Non smoking

Minibar, in-room safe, desk, soundproofing

Club Junior Suite Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Club Deluxe Room

Minibar, in-room safe, desk, soundproofing

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel)

4-star Kota Bharu hotel with 2 restaurants, connected to a shopping center
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) offers 298 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Kota Bharu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) provides a hot tub and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Business amenities at this 4-star property consist of a business center, meeting rooms, and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 14284 square feet (1327 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Dynasty - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
R Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
R Lounge - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (MYR 60 per night)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Limo/town car service
  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 42 for adults and MYR 21 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dynasty
  • R Kitchen
  • R Lounge

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 14,284 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 20 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 5 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 120.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 42 for adults and MYR 21 for children
  • Fee for wired internet in public areas: MYR 60 per night (rates may vary)
  • Airport shuttle fee: MYR 220 per vehicle (one-way, maximum occupancy 8)
  • Self parking fee: MYR 10 per day
  • Valet parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Kota Bharu
Hotel Kota Bharu Renaissance
Hotel Renaissance Kota Bharu
Kota Bharu Hotel Renaissance
Kota Bharu Renaissance
Kota Bharu Renaissance Hotel
Renaissance Hotel Kota Bharu
Renaissance Kota Bharu
Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel Kelantan
Grand Renai Hotel
Grand Renai Kota Bharu
Grand Renai
Kota Bharu Renaissance
The Grand Renai Hotel Kota Bharu
Renaissance Kota Bharu Hotel
The Grand Renai

Renai Hotel Kota Bahru (formerly known as The Grand Renai Hotel) Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 129 out of 321 reviews
Rating 8 - Good. 128 out of 321 reviews
Rating 6 - Okay. 47 out of 321 reviews
Rating 4 - Poor. 14 out of 321 reviews
Rating 2 - Terrible. 3 out of 321 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staffs are friendly and helpful and the hotel build is grand lavish. Point to the management, I stayed in 11th storey. there are birds nested on the ceiling around lift compound, and strong stench of pigeon manure detected. Despite I am there just for minutes waiting for lift to come, but this really turn me off. Mall beside hotel are under renovation and most shops are closed. I saw local family coming out from building with chips and grocery but I can't find supermarket inside. This made the hotel dull as I do not have much place to go (gym also under renovation)
Stayed 2 nights in Nov 2024

10/10 Excellent

Roselind

Traveled with partner
Liked: Staff & service
Room is big but old. Toilet needs renovation as it look old, dirty and mold were everywhere. However, the plus point was the Front Desk staff. They were friendly and helpful, especially Hanis and her team who’s worked on 21/10/24 evening.
Stayed 1 night in Oct 2024

6/10 Okay

Tan

Traveled with family
Liked: Cleanliness, staff & service
Overall condition is acceptable except cleanliness. The breakfast is nice.
Stayed 1 night in Sep 2024

2/10 Terrible

Ajimsha

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Needs some care and attention!
The hotel is definitely looking tired. The swimming pool is uncared for, cold and unfriendly and inhabited by pigeons. The in-house restaurant (Chinese) is diabolical…where the service was appalling, the food bland and ones conversation was drowned out by the wailing karaoke next door. The air-conditioning couldn’t be altered in the room so it was constantly cold and whilst well furnished it needs redecorating. The breakfast however was varied and pleasant. No decaffeinated drinks available and NO alcohol on sale in the hotel at all.
Stayed 2 nights in Jun 2024

6/10 Okay

Chee

Disliked: Cleanliness, property conditions & facilities
A glimpse into the past
This is an old-fashioned grand hotel which unfortunately has been allowed to go into a decline. The decorative condition is appalling in places, eg paper peeling off one wall in our room and water leak damage in the corridor ceiling. If this kind of thing was repaired immediately, the hotel could be so much better. Breakfast had a huge variety of food, although not all was good quality. Car parking when we arrived was chaotic as there was a truck blocking direct access to the car park. Nevertheless it was all tolerable for the cheap rate we paid.
Stayed 1 night in Feb 2024

10/10 Excellent

Noorazli

Business traveler
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and I thought it was great - large hotel, well furnished, good gym & pool and close to everything in Kota Bharu.
Stayed 2 nights in Dec 2023

8/10 Good

Chin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is comfortable and newly refurbished. Reasonable price for a 5 stars hotel standard. Good choice of breakfast selection too.
Stayed 1 night in Oct 2023

10/10 Excellent

Abu Hasan, KUANTAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍
Stayed 2 nights in Sep 2023

10/10 Excellent

AIZAT HILMI ZAMZAM

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023

10/10 Excellent

Abu Hasan, KUANTAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Mohd Diqi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
classic!!
Stayed 3 nights in Jul 2023

8/10 Good

ChenHao

Stayed 1 night in Feb 2023

8/10 Good

Shabnam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Renovations needed for this beautiful hotel. Remove old smelly carpet, painting hallways and needs new mattress. Need glass cleaning from outside. Other than that it is a beautiful place to stay.
Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Decent Place
normal room is ok. quarantine room has lots of ants which come when they smell food on table.
Stayed 1 night in Aug 2022

2/10 Terrible

Ng

Stayed 2 nights in Jun 2022

10/10 Excellent

Izahar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance,good service and located right in the heart of the city. On the flip side breakfast was not as good, skipped it.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there b4, perhaps 10 yrs ago. Good friendly staff
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel staffs are helpful and nice. But beds and furniture are old, and the hotel is not really practicing SOP against coronovirus especially when using the elevator.
Stayed 4 nights in Jan 2022

8/10 Good

MOHD SHAHIDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
The staff was great. The room was a bit dated . Breakfast selection was excellent.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Room service - prompt & great tasting food
Gd location just next to a shopping mall. The room service serves great tasting lobster....also the simple congee with condiments... a must try indeed ! The mattresses however need to be replaced as they are already curved at the centre & certainly not able to gv gd support of the spine
Stayed 2 nights in Dec 2021

8/10 Good

ZAIDNUDDIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast included (pay at the hotel)
the hotel stay was nice but breakfast was not included in the room rate.... the term breakfast included (pay at the hotel) confusing...better say breakfast not included in the first place.
Stayed 2 nights in Nov 2021

8/10 Good

Rommel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Happy. Staff were fantastic.
Stayed 1 night in Nov 2021

6/10 Okay

Jonathan

Business traveler
Liked: Staff & service
Hotel room is a bit old with damp smell. Visitors tend to smoke at non-smoking floor causing weird smell at the corridor. Bathroom is clean and bed is comfortable.
Stayed 1 night in Jul 2021