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Celyn Hotel, City Mall

3.0 star property

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December 2024
January 2025

Photo gallery for Celyn Hotel, City Mall

Lobby
Lobby
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
Exterior

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Unit No. S-0-30, Block F, Ground Floor, City Mall, Lorong Jalan Lintas, Kota Kinabalu, Sabah, 88300
  • City Mall
    1 min walk
  • Likas Stadium
    4 min drive
  • Likas Sports Complex
    4 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    10 min drive

Room options

View all photos for Family Room

Family Room | In-room safe, desk, iron/ironing board, free WiFi

Family Room

  • 396 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • 209 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

  • 273 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

In-room safe, desk, iron/ironing board, free WiFi

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Hotel Shangri-La Kota Kinabalu

Parking included
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (364)
The price is $36
per night
$39 total
includes taxes & fees
Jan 9 - Jan 10
Hotel Shangri-La Kota Kinabalu

About this property

Celyn Hotel, City Mall

3-star Kota Kinabalu hotel with 1 restaurants, connected to a shopping center
A restaurant, a bar/lounge, and dry cleaning are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
Celyn Hotel, City Mall offers 62 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This Kota Kinabalu hotel also offers laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Onsite self parking is complimentary.

Celyn Hotel, City Mall has designated areas for smoking.

Celyn Hotel, City Mall has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Filipino, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Celyn City Hotel
Celyn City Mall
Celyn City Mall Kota Kinabalu
Celyn Hotel
Celyn Hotel City Mall Kota Kinabalu
City Mall Hotel
Hotel City Mall
Celyn Hotel City Mall Kota Kinabalu, Sabah
Celyn Hotel Kota Kinabalu
Celyn Hotel, City Mall Hotel
Celyn Hotel, City Mall Kota Kinabalu
Celyn Hotel, City Mall Hotel Kota Kinabalu

Celyn Hotel, City Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 77 reviews" "
Rating 8 - Good. 24 out of 77 reviews" "
Rating 6 - Okay. 34 out of 77 reviews" "
Rating 4 - Poor. 8 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Hilary

Business traveler
Disliked: Cleanliness, property conditions & facilities
Good 3 star Hotel but Poorly Maintained
Celyn Hotel is located near a mall which is an ideal location. The hotel furnishing is as good as any 3star hotel however the maintenance of the hotel was disappointing. The room and bathroom was not thoroughly clean and had leftovers from the previous guest. I had to personally scrub the bathroom. Bedsheets also had greyish hue to it including the towels rather than the fresh white colour that normal hotels would have. It is ashamed that such a hotel is poorly maintained and it seems as though the management hasn't taken any noticed of it.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Aug 2019

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and a good value. Staff was super kind. Steps away from a mall and eating places! Good location
Stayed 2 nights in Nov 2019

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was at a good location... no worry’s on grocery’s even if forgetter to bring along... food was good easily available But hotel walkway was bit warm no aircond.. or air... Inner room wall plugs was not user friendly.. like you got to off the water boiler was not at the right place.. phone and laptop charging was not in a right place .. overall good.. always room for improvement.. keep up the good work..
Stayed 4 nights in Sep 2019

4/10 Poor

MOHD AZAD

Disliked: Cleanliness, property conditions & facilities, room comfort
Not meet expectation at all. Smell of cockroaches in the room/toilet. Found cockroaches in the toilet.
Stayed 2 nights in Jul 2019

8/10 Good

Martin, Kudat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was fine , receptionist needs training
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

10/10 Excellent

DUBSSB, Labuan F.T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With all the good service. Sure will come back and stay here again
Stayed 4 nights in Oct 2018

6/10 Okay

Bulan, Sabah

Liked: Cleanliness, property conditions & facilities, room comfort
Unfriendly welcome! Takes long minutes to do the checkin. Got smoky smells room, was asking to change the room to none smoking room and waited again.. not enough electric plug in the room.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Convinient
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to relex
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
An okay stay
Had to change room because the air conditioning was not working properly. After change of room the air conditioning was average as well. Not cold enough. On top of that the mall was doing some sort of renovation at night which was very noisy, but hotel staff was kind enough to inform mall management to cease work on hotel side.
Stayed 2 nights in Jul 2018

6/10 Okay

David, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staffs were polite and friendly. The room was clean even though the facility was a bit old. It was good for short stay with a shopping mall nearby. However, it is not recommended if you stay there without your own car. No public transport available. One thing should be improved: the late check out normally comes with a reasonable charge. The hotel's charge was comparably costly at MYR30 per hour while a night stay cost about MYR150. No flexibility to waive or reduce the charges even though i wanted to check out around 4pm.
Stayed 2 nights in Jul 2018

6/10 Okay

UTHAYASURIAN

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
CONVENIENTLY
neat, tidy & meets your Small budget. Near to small shopping mall
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we booked the room at city mall and soon finally I got wrong because it is far away from the cityb center ,ask the staff to change to cely hotel in town .They are helpful to help me and successfully check in what I want and arrange the local cheap taxi for us . Thanks again.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place near with the town.. but songard to get parking lot
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good
Just a normal hotel with the great deal
Stayed 1 night in Dec 2017

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coveniently located
Its convenient..a walk away from the mall CITYMALL..however d sink in the bathroom clogged & all rooms without bathtub.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Room comfort
Pleasant stay.
Its pleasant enough. Convenient. Some things in need of maintenance .. overall ok.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient stay but need some maintenance.
Had been good before. Need maintenance as wall on window side show signs of rain leakage and peeling and mouldy.. still comfortable and convenient though.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service

4/10 Poor

Hilary

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Sheets
I thought they would have changed but it's still the same. Dirty bed sheets! I just don't understand why they can't change their cleaners. The only great thing about the hotel is that there is a mall next to it