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C'haya Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for C'haya Hotel

Outdoor pool, open 8:30 AM to 6:30 PM, sun loungers
Suite, 1 King Bed | Living area | 32-inch flat-screen TV with premium channels, TV
Outdoor pool, open 8:30 AM to 6:30 PM, sun loungers
Family Suite, 3 Bedrooms | Bathroom | Shower, free toiletries, hair dryer, bidet
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included

Explore the area

Map
No.7 Jalan Tanjung Aru, Tanjung Aru, Kota Kinabalu, Sabah, 88100
  • Tanjung Aru Perdana Park
    8 min walk
  • Sabah State Mosque
    2 min drive
  • Queen Elizabeth Hospital
    3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    12 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Bathroom | Shower, free toiletries, hair dryer, bidet

Standard Double Room

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • 230 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 32-inch flat-screen TV with premium channels, TV

Suite, 1 King Bed

  • 423 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms

1 bedroom, minibar, in-room safe, desk

Executive Suite, 2 Bedrooms

  • 66 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Private kitchenette | Electric kettle

Family Suite, 3 Bedrooms

  • 91 sq ft
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

1 bedroom, minibar, in-room safe, desk

Family Suite

  • Sleeps 6
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room

1 bedroom, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for King Suite

1 bedroom, minibar, in-room safe, desk

King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, desk

Executive Suite

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, desk

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

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About this property

C'haya Hotel

3.5-star hotel in Tanjung Aru
This smoke-free hotel features an outdoor pool, a restaurant, and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, dry cleaning, and laundry facilities.
C'haya Hotel offers 66 air-conditioned accommodations with minibars and safes. Accommodations offer separate dining areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. This business-friendly hotel also offers an outdoor pool, a rooftop terrace, and a vending machine. Complimentary self parking is available on site.

C'haya Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Amuse Cafe - This café serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MYR 15 to 30 for adults and MYR 15 to 30 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Amuse Cafe

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 9 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 15 to 30 for adults, and MYR 15 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:30 AM to 6:30 PM
No pets and no service animals are allowed at this property

Property is also known as

C'haya Hotel Kota Kinabalu
C'haya Hotel
C'haya Kota Kinabalu
C'haya
C'Haya Hotel Kota Kinabalu, Sabah
C'haya Hotel Hotel
C'haya Hotel Kota Kinabalu
C'haya Hotel Hotel Kota Kinabalu

C'haya Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 221 reviews" "
Rating 8 - Good. 108 out of 221 reviews" "
Rating 6 - Okay. 33 out of 221 reviews" "
Rating 4 - Poor. 14 out of 221 reviews" "
Rating 2 - Terrible. 5 out of 221 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Terence

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unhelpful - no luggage help for older couple. Cafe closed on arrival; we were given the impression that it was closed permanently but we were surprised to find it open when checking-out without breakfast! Corridors smelt musty.
Stayed 1 night in Nov 2023

6/10 Okay

Michael, Redding

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Firstly, if you read that this hotel has a free shuttle from the airport, don’t believe it (like I did before I booked based on it). There is no shuttle and this is false advertising. Secondly, if you write to them via Expedía, other than them telling you there is no shuttle, you won’t get any response to questions about taxis or any other forms of transport to get there. I tried three times with no reply. My advice is to download the Grab app (I read they took over Uber here) then use it with airport wifi when you arrive. I did and it worked perfectly (and the fare is about US$1 so a good tip in cash is well in order). As for the hotel itself, the rooms are clean and modern so don’t be put off by the corridors to them. The pool area on the roof is quite nice (although the bar there is closed since covid) but there is nowhere to sit and if just one family with kids is there it’s not really worth staying around other than just to dip. I didn’t get to sample the breakfast as my flight (at 8.30am so not ridiculously early) meant I had to leave before it commenced. All in all, if you need a hotel for one night to make a connection next morning, this place will certainly do the trick.
Stayed 1 night in Nov 2023

2/10 Terrible

Kate

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel, poor service
So unfriendly and no information. Pool open but bar not, said could get breakfast, banner up but no activity. When checking in was told I had a free upgrade, then they in Malaysian changed their mind. Disappointed mis-informed. Room tired. No information given less room number and card. Cheap hotel.
Stayed 1 night in Sep 2023

8/10 Good

Nga Eng

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay
Staffs are helpful and nice! Nice rooftop swimming pool and bar next to it.
Stayed 6 nights in Dec 2019

6/10 Okay

Sat Lee

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

MM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay.close to town.
Stayed 2 nights in Oct 2019

10/10 Excellent

Houghton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Perfect for overnight stay. Late arrival and early flight departure. Close to the airport. Clean and spacious room. We stayed two times on this trip. Would stay there again.
Stayed 1 night in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above expectation
Stayed 2 nights in Jul 2019

4/10 Poor

Henny, jakarta

Disliked: Staff & service
Reception not prepare our arrival.
Booked 4 rooms and they said only 2rooms and at 2am in the dawn I need to call customer service.
Stayed 1 night in May 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the airport with a shuttle . Perfect to catch my early flight from KK.
Stayed 1 night in Jun 2019

10/10 Excellent

Chin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool with excellent view. Staff are extremely friendly
Stayed 3 nights in May 2019

10/10 Excellent

Lo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their swimming pool. Would be better if swimming pool open 24 hour. N install cctv at the pool
Stayed 1 night in May 2019

10/10 Excellent

Sha, Lahad datu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with cleanness
Stayed 1 night in Apr 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

iera_azirah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at king suite. Amazing big and clean room. Minibar so exclusive. Pool located at rooftop is awesome. Can watch the sunset from there. My suggestion is that to provide also prayer mat for Muslim inside each room
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Bathroom not safe to be naked inside... Should have curtain
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

NOTHING TO COMMENT ABOUT. EVEN THE BILL ISSUED TO ME HAD AN AMOUNT THAT DIFFERED FROM THE AMOUNT AT THE BOTTOM.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Near airport.
Stayed 1 night in Feb 2019

10/10 Excellent

Nurdalila, Kota Kinabalu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything, clean and comfortable
Stayed 1 night in Feb 2019

8/10 Good

Che Hung

Liked: Cleanliness
Stayed 2 nights in Feb 2019