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The Magellan Sutera Resort

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Magellan Sutera Resort

Outdoor pool, sun loungers
Exterior
View from property
Exterior
Aerial view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Parking included
    Parking included
  • On private beach
    On private beach
  • Air conditioning
    Air conditioning

Explore the area

Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    9 min walk
  • Gleneagles Hospital
    14 min walk
  • Sabah State Mosque
    19 min walk
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    13 min drive

Room options

View all photos for Magellan Club Suite Fun4Family (Residence of Malaysia Only)

Magellan Club Suite Fun4Family (Residence of Malaysia Only) | Minibar, in-room safe, desk, iron/ironing board

Magellan Club Suite Fun4Family (Residence of Malaysia Only)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Executive Suite Fun4Family (Residence of Malaysia Only)

Magellan Executive Suite Fun4Family (Residence of Malaysia Only) | Minibar, in-room safe, desk, iron/ironing board

Magellan Executive Suite Fun4Family (Residence of Malaysia Only)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Sea View

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Sea View

  • 640 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Magellan Club Sea View Fun4Family (Residence of Malaysia Only)

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Sea View Fun4Family (Residence of Malaysia Only)

  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View

  • 473 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Magellan Club Suite

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Suite

  • 1604 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, iron/ironing board

Deluxe Garden View

  • 473 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Magellan Executive Suite

Minibar, in-room safe, desk, iron/ironing board

Magellan Executive Suite

  • 1032 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Garden View Fun4Family (Residence of Malaysia Only)

Deluxe Garden View Fun4Family (Residence of Malaysia Only) | Minibar, in-room safe, desk, iron/ironing board

Deluxe Garden View Fun4Family (Residence of Malaysia Only)

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Sea View Fun4Family (Residence of Malaysia Only)

Deluxe Sea View Fun4Family (Residence of Malaysia Only) | Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View Fun4Family (Residence of Malaysia Only)

  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

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About this property

The Magellan Sutera Resort

5-star Kota Kinabalu resort, connected to the convention center in Downtown Kota Kinabalu
Pamper yourself with a visit to The Magellan Sutera Resort's full-service spa, practice your swing on the golf course, or catch some rays on the private beach.
The Magellan Sutera Resort offers 456 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, a golf course, 3 outdoor tennis courts, and 2 indoor tennis courts are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mandara Spa has 12 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
Simply step outside to unwind on the resort's beach. You'll be playing in the surf in no time with a ride on the resort's beach shuttle (surcharge). Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Enjoy a summer holiday at The Magellan Sutera Resort, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Wireless Internet access is complimentary. This luxury resort also offers an outdoor pool, a children's pool, and outdoor tennis courts. Onsite self parking is complimentary.

The Magellan Sutera Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children

Things to do

  • 2 indoor tennis courts
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests must present proof vaccination and of Low Risk status on the MySejahtera mobile app at check-in.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Guests booked in a "(Residence of Malaysia Only)" room type must present a Malaysia Resident ID/PR at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Rollaway bed fee: MYR 180.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Magellan Resort
Magellan Sutera
Magellan Sutera Kota Kinabalu
Magellan Sutera Resort
Magellan Sutera Resort Kota Kinabalu
Sutera Magellan
Sutera Magellan Resort
Sutera Resort
The Magellan Sutera
The Magellan Sutera Resort Resort
The Magellan Sutera Resort Kota Kinabalu
The Magellan Sutera Resort Resort Kota Kinabalu

The Magellan Sutera Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 488 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Stayed 1 night in Jun 2024

8/10 Good

Jihyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
Stayed 4 nights in May 2024

6/10 Okay

Siu Wah Anthony

Stayed 5 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Staff & service, amenities
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Stayed 13 nights in Jan 2024

8/10 Good

Maksim

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I found water leak from the bathroom to our bed area. #6217
Stayed 2 nights in Dec 2023

4/10 Poor

Masaki

Stayed 2 nights in Dec 2023

8/10 Good

rebecca

Stayed 2 nights in Dec 2023

8/10 Good

Rajapillai

Traveled with partner
Liked: Cleanliness, amenities
Magellan Club breakfast and high tea
Stayed 3 nights in Nov 2023

8/10 Good

Zarina

Stayed 6 nights in Aug 2023

8/10 Good

Siswati

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
Stayed 1 night in May 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
Stayed 5 nights in Apr 2023

8/10 Good

Emanuel Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

KUNLING

Stayed 3 nights in Mar 2023

10/10 Excellent

LEE

Stayed 2 nights in Jan 2023

10/10 Excellent

Uzir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

WING NGA

Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Dec 2022

2/10 Terrible

carl-johan

Traveled with family
Disliked: Staff & service, property conditions & facilities
Avoid! Stay at Shangri-La rasa ria instead
Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Stayed 4 nights in Dec 2022

2/10 Terrible

Amy

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Lee Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view.
Stayed 4 nights in Oct 2022

10/10 Excellent

SHEA CHIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Stayed 3 nights in Sep 2022

4/10 Poor

Anna

Traveled with group
Disliked: Staff & service, property conditions & facilities
Very disappointing and not living to the promise..
We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
Stayed 3 nights in Aug 2022