*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.
The resort offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This luxury resort also offers a children's pool, outdoor tennis courts, and a sauna. Onsite self parking is complimentary.
The Pacific Sutera Hotel has designated areas for smoking.
- Waterslide
- Number of outdoor pools - 3
- Elevator
- Fitness facilities
- 24-hour front desk
- Business center
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Wheelchair accessible
- On private beach
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Designated smoking areas
- Indoor tennis courts - 3
- Pool umbrellas
- Outdoor tennis courts - 3
- Total number of rooms - 500
- No accessible shuttle
- Number of floors - 12
- Number of buildings/towers - 1
- Golf course on site
- Tennis on site
- Number of accessible parking spaces 10
- Designated smoking areas (fines apply)
- Registration desk height (inches) - 12
- Registration desk height (centimeters) - 30
- Elevator door width (inches) - 8
- Elevator door width (centimeters) - 20
- Number of poolside bars - 1
- Full-service spa
- Number of swim-up bars - 1
- Marina on site
- Beach umbrellas
- Conference space
- Spa treatment room(s)
- Billiards or pool table
- Grocery/convenience store
- Meeting rooms
- Tours/ticket assistance
- Year Built - 1999
- Free WiFi
- Pool sun loungers
- Sauna
- Free wired internet
- Babysitting or childcare (surcharge)
- Children's club (surcharge)
- Supervised childcare/activities (surcharge)
- Children's pool
- Safe-deposit box at front desk
- Free area shuttle
- Spa services on site
- Breakfast available (surcharge)
- Banquet hall
- Laundry facilities
- Beach towels
- Arcade/game room
- Wedding services
- Garden
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- On private beach
- Number of outdoor pools - 3
- Children's pool
- Waterslide
- Free WiFi
- Outdoor tennis courts - 3
- Indoor tennis courts - 3
- Free area shuttle
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- Arcade/game room
- Playground on site
Room Amenities
The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
- Television
- Cable/satellite TV service
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Room service (24 hours)
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Free bottled water
- Premium TV channels
- Wireless internet access
- Bidet
- Slippers
- Separate bathtub and shower
- Satellite TV service
- Free WiFi
- Free wired internet
- Memory foam mattress
- LCD TV
- TV size measurement: inch
- Deep soaking bathtub
- Rainfall showerhead
- Rollaway/extra beds (surcharge)
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of beds 1
- Laptop-friendly workspace
- Grab bar - near toilet
- Telephone accessibility kit
- Magnifying mirror
- Toilet grab bar height (inches) - 12
- Toilet grab bar height (centimeters) - 30
Parking
Free self parking
Internet
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access
Available in some public areas: Free WiFi , Free wired internet
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
24-hour room service is available.
Spa Services
Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.
- Sauna in spa
- Hot tub in spa
- Manicures and pedicures
- Facial treatments
- Aromatherapy treatments
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible path to elevator
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Racquetball/squash on site
- Golf driving range on site
- Golf lessons on site
- Golfing on site
- Snorkeling nearby
- Fitness classes on site
- Tennis lessons on site
- Volleyball on site
- Scuba diving nearby
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
- Late check-in fee for check-in between noon and 6:00 PM
- Rollaway bed fee: MYR 180.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at midnight
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards, and cash. Cashless payment methods are available for all transactions.
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Staffed front desk
Minimum age for COVID-19 test requirement: 13
UnionPay
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Children stay free - maximum age 12
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines Safe & Clean (Malaysia)
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Number of children who can stay free - 2
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for MYR 180.0 per night.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Hotel Names
- Hotel Pacific Sutera
- Pacific Sutera
- Pacific Sutera Hotel
- Pacific Sutera Hotel Kota Kinabalu
- Pacific Sutera Kota Kinabalu
- Sutera Hotel
- Sutera Pacific
- Sutera Pacific Hotel
- The Pacific Sutera Resort
- The Pacific Sutera Hotel Resort
- The Pacific Sutera Hotel Kota Kinabalu
- The Pacific Sutera Hotel Resort Kota Kinabalu
Hotel Reviews
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