6/10 Okay
Lisa
Nov 28, 2024
Liked: Staff & service
Average
Ok so the hotel staff and location were fab! Very helpful friendly staff and ideal location close to everything but set just back off the main street so you arent bothered by loud noise. However that's where the positivity stops.
The hotel's marketed as a luxury 4star resort but its the worst 4 star I've stayed in, in terms of cleanliness, comfort and maintenance.
They do clean and replace towels every day but as others have mentioned, maintenance around the hotel is an issue.
No air con in reception, fans dont seem to do much.
The accomodation corridoors and bedroom doors look like a prison. The rooms are a 3star at best. Very grubby everywhere. Tea and coffee making area not cleaned in a very long time as well bedside tables. Bathroom full of mildew and taps and shower in need of replacement. No slippers/flip flops or dreasing gowns which have been standard in all the other 4stars I've booked.
The superior room garden 'view' is very questionable
Most uncomfortable bed I've slept on in Thailand. To be fair to the team, as soon as i mentioned it, they arranged for a mattress topper but this didnt help much. Only one plug socket working and that was only after you wiggle the plug a little.
Was also a little disappointed to find that the balcony isnt furnished so you cant sit out with table and chairs.
No smart tv.
Didnt have breakfast so can't comment on that.
Pool area nice but the sunloungers are very old and need replacing.
Lisa
Stayed 1 night in Nov 2024