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Hotel Centrum

4.0 star property

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Photo gallery for Hotel Centrum

Reception
Front of property
Superior Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Exterior
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services
$132
includes taxes & fees
Jan 12 - Jan 13

Explore the area

View in a map
os. Centrum E12, Kraków, Lesser Poland, 31-934
  • Place, Nowa Huta Museum
    ‪9 min walk‬
  • Place, Nowa Huta Meadows
    ‪12 min walk‬
  • Place, Mogila Abbey
    ‪15 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪22 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Double or Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Basic Single Room (level - 1)

Basic Single Room (level - 1) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Basic Single Room (level - 1)

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Superior Double or Twin Room

  • 269 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 1 Double Bed

View all photos for Basic Single Room

Coffee and/or coffee maker

Basic Single Room

  • Sleeps 1

View all photos for Triple Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Triple Room

  • Sleeps 3

View all photos for Double Or Twin Room

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Double Or Twin Room

  • Sleeps 2

Superior Double Or Twin Room

  • Sleeps 2

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About this property

Hotel Centrum

4-star hotel in Nowa Huta
Along with 2 restaurants, this hotel has 2 bars/lounges and a 24-hour fitness center. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Other amenities include a sauna, a coffee shop/cafe, and coffee/tea in a common area. Change of towels is available on request.
Hotel Centrum offers 35 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 40-inch LCD televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Centrum features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 2905 square feet (270 square meters) include conference space. This family-friendly hotel also offers a library, barbecue grills, and multilingual staff. An area shuttle within 500 meters, a shopping center shuttle, and a bus station shuttle are complimentary for guests. A total renovation of this property was completed in March 2025.

Hotel Centrum has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Modern - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Modern & Resto - This bistro specializes in international cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 500 m
  • Free bus station shuttle
  • Free shopping center shuttle
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 75 for adults and PLN 55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Modern
  • Modern & Resto

Things to do

  • 24-hour gym
  • Bicycle storage
  • Books
  • Games
  • Library
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,905 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area

Spa

  • Couples treatment rooms
  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Elevator
  • Hardwood flooring in room
  • Tile flooring in public areas
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - March 2025
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 75 for adults and PLN 55 for children
  • Airport shuttle fee: PLN 300 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products

We should mention

Parking height restrictions apply

Property is also known as

Centrum Hotel
Centrum Krakow
Hotel Centrum
Hotel Centrum Krakow
Hotel Centrum Hotel
Hotel Centrum Kraków
Hotel Centrum Hotel Kraków

Hotel Centrum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 25 out of 56 reviews
Rating 8 - Good. 18 out of 56 reviews
Rating 6 - Okay. 10 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Stayed 1 night in May 2025

8/10 Good

Brian, Wakefield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2024

10/10 Excellent

Dr Nishit

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
The staff were excellent. Very helpful and quick to help. Housekeeping was ok too. The check in process was very quick and efficient.
Stayed 4 nights in Mar 2024

8/10 Good

Danielle, Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Liked having a shop and trams close by. Nice big window but needs better curtains.
Stayed 1 night in Jun 2023

10/10 Excellent

Igor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good room, good parking
Stayed 2 nights in Apr 2023

10/10 Excellent

Z Sebastian, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Katarzyna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and breakfast for a very good prize

10/10 Excellent

Przemek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant service, nice hotel. Loved the breakfast! thanks for a pleasant stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Andreas

Stayed 1 night in Apr 2022

8/10 Good

Krzysztof

Stayed 1 night in Feb 2022

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gym facilities could be better - it was hard for the two of us to exercise at the same time - the room was so tiny. Other than that - all good.
Stayed 3 nights in Jul 2021

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great public transportation and connection with City Center. Clean and comfortable rooms.Very well kept facilities. Delicious breakfast. That was my second stay in Hotel Centrum.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
The room I stayed in was really nice and clean and spacious and had all the nice little touches. If I was to have one little say it would be to have darkened blinds, but everything was superb. The staff are extremely helpful and very nice. The food also was very good. A wonderful hotel.
Stayed 5 nights in May 2019

10/10 Excellent

S, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, excellent hotel with very modern amenities, and a great breakfast station. Free parking for those driving in to the region, and tram station to take the tram in to the downtown area is very conveniently located from the hotel.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Business Short Stay

The staff are very helpful and welcoming. Nothing is every a bother for them. The room is very large but I found the bathroom a little cramped. I didn't like the pillows and found the mattress uncomfortable. For the short business trip and closeness to the place of work it was convenient but limiting as there's not much else in the area.
Stayed 3 nights in Nov 2017

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Dagny, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

Very good and comfortable hotel. Location isn't great but it is right by the tram that will take you to the main market square within 20min. Staff friendly and helpful, good breakfast.

10/10 Excellent

Vince, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place. Must have car.

My fault for not checking map. I was in a rush when I booked. I saw "Centrum" and assumed it was center city. It is about a 20 minute drive away from the Old Town. Rooms were clean, nice, modern. Staff was friendly. No complaints. Very nice dining area both indoor and outside. Food is marginal.

10/10 Excellent

Aram, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice service, clean, easy to reach

It was a good experience. Breakfast and lunch/ dinner was a was nice: big size plates with the bear for dinner for the half price I could have in Germany.Quiet and close to the place I had to go every day. Easy to reach a center. I highly recommend!

6/10 Okay

Lisa, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dangerous neighbourhood.

The hotel is not in the centre as the name leads you to believe. It is also situated in the most dangerous part of the city, to the point where even the hotel receptionist warned us to get a taxi at night and not even walk from the tram stop 100metres away. Lovely hotel, brilliant staff, good food. The only thing missing is tea and coffee making facilities from the rooms. But i will not stay there again or recommend because of its location.

6/10 Okay

david rettig, belgrad serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recomended as 3 star hotel

the centrum is a typical new well decorated 2-3 stars hotel . the hotel is about 8 km from city center

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agem, very close to transport

This was a very modern hotel, good sized room, with excellent breakfast. Staff are very friendly and helpful. Would definitely recommend. The tram to town is about 75 metres away and cheap. Restaurant is very good and inexpensive.

8/10 Good

Maria, Chicago IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Comfortable

Although it is 6 miles from the pretty city center, there is good parking & tram service. The hotel was a great value.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Fantastic Staff, Awful Hotel

Let me just start by saying the staff working there were all really friendly, but the hotel is in a poor state. This was one of those situations where everything is so bad you just give up and grit through it. Bed was extremely uncomfortable with broken springs that hurt my body. No top mattress. There was an air vent which was so loud and hard to sleep through. The fridge and ac were also loud but ac could be turned off. There was a pervasive smell of damp and mold in the room. Being asthmatic I would not have made it another night. Bathroom floor was full of short dark hairs. There was so much, had there been a pet in the room before? Either way it had not been cleaned properly. Shower was broken and took forever (I mean several, several minutes) for not-cold water to come and temperature didn't reach beyond lukewarm. The water wouldn't drain so I had to take my cold shower in short bursts waiting for the water to drain slowly in between. Breakfast was really unfresh and awful. The fresh fruit looked several days old and everything was soggy. While there was a lot to chose from it the lowest quality possible. I didn't dare to eat much. Lastly, a large private party held at the hotel that night, unfortunately there was loud music and people walking and talking (and yelling in the corridors all night). Could've been overseen if not for all the other issues. I was unable to comfortably do the things you get a hotel for: sleep, wash and eat. Staff was great at least.
Stayed 1 night in Sep 2025

4/10 Poor

Paulo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Banheiro velho sem manutenção. Quarto no subsolo. Barulho
Stayed 1 night in May 2025