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Hotel H15 Francuski Old Town - Destigo Hotels

5.0 star property

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Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Snack bar
View from room
Deluxe Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Front of property
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet friendly

Explore the area

Map
Ul. Pijarska 13, Kraków, 31-015
  • Main Market Square
    ‪3 min walk‬
  • Royal Road
    ‪3 min walk‬
  • Wawel Castle
    ‪17 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Apartment

Apartment | Living room | 32-inch TV with cable channels

Apartment

8.0 out of 10
Very good
(2 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room

10.0 out of 10
Exceptional
(9 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Single Room

Comfort Single Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Comfort Single Room

9.4 out of 10
Exceptional
(3 reviews)
  • 172 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Double Room

Comfort Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Comfort Double Room

8.8 out of 10
Excellent
(13 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Comfort Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Interior

Hotel Unicus Palace Old Town - Destigo Hotels

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (167)
$180 nightly
The price was $212
The price is $180 total
includes taxes & fees
Hotel Unicus Palace Old Town - Destigo Hotels

About this property

Hotel H15 Francuski Old Town - Destigo Hotels

5-star hotel in Kraków Old Town
This hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business center, and concierge services are onsite.
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 5-star property.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers tour/ticket assistance, concierge services, and laundry facilities. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Hotel H15 Francuski Old Town - Destigo Hotels has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Hotel H15 Francuski Old Town - Destigo Hotels has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (PLN 100 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered valet parking on site (PLN 100 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Piano
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 150.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 300 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: PLN 100 per day (in/out privileges)
  • Nearby parking fee: PLN 100 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 306 out of 394 reviews
Rating 8 - Good. 69 out of 394 reviews
Rating 6 - Okay. 17 out of 394 reviews
Rating 4 - Poor. 2 out of 394 reviews
Rating 2 - Terrible. 0 out of 394 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely and loved the cute little candy bag to put on the door when you choose to skip housekeeping for a day.
Stayed 6 nights in Apr 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab central hotel, very close to everything. Staff are wonderful and very friendly. Highly recommended
Stayed 5 nights in Apr 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The structure and decor of the property is sublime. We had a deluxe room with a sitting room, gorgeous bedroom, huge and tastefully decorated with a very comfortable bed. The bathroom was exquisite. Fixtures and decor throughout gave an air of class and luxury from bygone times. The dining room was very nice with a good choice of breakfast foods. The only let down was the quite poor service from what appeared to be young, inexperienced, untrained male receptionists. The female receptionist who greeted us on arrival was the opposite - helpful, friendly and professional. The others seemed to lack customer care and were ineffective when a couple of things went wrong. Their manner and problem solving traits were not quite there. There was also an issue with housekeeping who tried to charge us for mini bar items that we hadn't used - they had just forgot to replace items from the previous day so had assumed we had used the items twice. Apart from that this is a lovely hotel.
Stayed 3 nights in Apr 2025

6/10 Okay

Malia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel was in a great location. Excellent breakfast. Room was a bit dates.
Stayed 1 night in Mar 2025

10/10 Excellent

TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff customer service was excellent. The room is spaceous. The only complaint is the shower getting shower can be dangerous with high difference when step out of the shower. There are no handle if someone is older or have mobility problem. The breakfast buffet was above and beyond. Good quality selection with individual order option. Great hotel. 5 star !!
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hotel! Absolutely beautiful and clean. Large bedroom suite. Huge bathroom with quality decor. Breakfast food was cooked and presented like a Michelin * restaurant. Also a help yourself buffet with quality food and added little patisserie mini desserts. I could go on and on. So clean. Great staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in Krakow Old Town, the rooms or should I say suite was lovely, the breakfast was delicious and there was a good choice. The staff were very helpful. If you are driving, you can leave your keys at the reception and they will park it for you (for a charge), this was really worthwhile and took away any parking stress. The hotel was well situated for exploring Krakow on foot and there were many nice restaurants and cocktail bars nearby.
Stayed 4 nights in Mar 2025

10/10 Excellent

Krish

Stayed 1 night in Mar 2025

10/10 Excellent

Walentyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in perfect location to explore Krakow old tiwn, as well as Kazimierz, the Jewish district. It is very centrally located, however on a quiet street. It has a lot of character; it is an old hotel with lots of history, grandiose staircase and charming patisserie. It is also very clean everywhere. Service is excellent. The hairdryer was missing from the room and they apologized and immediately brought it to my room. There is a very small gym at the attic with a treadmill, spinning bike, elastic bands, two mats and some weights; it was enough for me. I would recommend this hotel if you enjoy historical places to stay in.
Stayed 2 nights in Mar 2025

10/10 Excellent

WILLIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashfaq

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent weekend getaway at Hotel Francuski with incredible staff (particular shout out to the young guy on reception who checked us in, forgotten his name but it begins with an M!) Staff all had great English and were very accommodating with any questions we had and even called up restaurants to check
Stayed 1 night in Mar 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service
Very comfortable. Very pleasant and helpful staff. Great upgrade. Great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect!
Stayed 6 nights in Feb 2025

8/10 Good

Maciej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leftover soap on one of the bathroom counters from previous occupants.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Dean

Stayed 2 nights in Feb 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great staff. Value for money is excellent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ioulia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere at the hotel, every detail is noticed. Polite staff, always there to help you. Fantastic location, a breath away from Krakow main square!
Stayed 2 nights in Jan 2025

10/10 Excellent

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel in the old town.

This is a wonderful hotel. The staff are very friendly and professional and breakfasts are so good. Krakow is a stunning city to visit and the Hotel Francuski made our trip even better still.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jadwiga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your kindness and help when I needed To all of you in front desk and restaurant staff for your kindness My staying in your hotel was very much appreciated , will see you in march Jadwiga
Stayed 14 nights in Jan 2025

10/10 Excellent

Tomasz

Stayed 2 nights in Jan 2025

10/10 Excellent

MENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place for you staying in Krakow
Stayed 2 nights in Jan 2025

10/10 Excellent

Zbigniew, wilmette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in Jan 2025