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Hotel Unicus Palace Old Town - Destigo Hotels

5.0 star property

Choose dates to view prices

Photo gallery for Hotel Unicus Palace Old Town - Destigo Hotels

Interior
Standard Suite | Premium bedding, down comforters, minibar, in-room safe
Reception
Deluxe Double Room | Premium bedding, down comforters, minibar, in-room safe
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Air conditioning
  • Room service

Explore the area

Map
Slawkowska 13-15, Kraków, Malopolskie, 31-016
  • Main Market Square
    ‪3 min walk‬
  • Royal Road
    ‪4 min walk‬
  • Wawel Castle
    ‪16 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Standard Suite

Standard Suite | Premium bedding, down comforters, minibar, in-room safe

Standard Suite

  • 452 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, minibar, in-room safe

Superior Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Double Room

  • 398 sq ft
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

Economy Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, down comforters, minibar, in-room safe

Premium Double Room

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Unicus Palace Old Town - Destigo Hotels

5-star hotel in Kraków City Centre
Concierge services, dry cleaning, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include tour/ticket assistance and a porter/bellhop. Change of towels is available on request.
Hotel Unicus Palace Old Town - Destigo Hotels offers 36 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Unicus Palace Old Town - Destigo Hotels features tour/ticket assistance, concierge services, and dry cleaning/laundry services. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers room service (during limited hours), a porter, and an elevator.

Hotel Unicus Palace Old Town - Destigo Hotels is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: PLN 99 for adults and PLN 50 for children

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator
  • Hand-held showerhead
  • Hardwood flooring in room
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out (exact amount varies)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 150.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 99 for adults and PLN 50 for children
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 150 (one-way)
  • Pet fee: PLN 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Property is also known as

Hotel Unicus Palace
Unicus Palace Old Town
Unicus Old Town Destigo Hotels
Hotel Unicus Palace Old Town Destigo Hotels
Hotel Unicus Palace Old Town - Destigo Hotels Hotel
Hotel Unicus Palace Old Town - Destigo Hotels Kraków
Hotel Unicus Palace Old Town - Destigo Hotels Hotel Kraków

Hotel Unicus Palace Old Town - Destigo Hotels Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 80 out of 103 reviews
Rating 8 - Good. 19 out of 103 reviews
Rating 6 - Okay. 1 out of 103 reviews
Rating 4 - Poor. 2 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, room not as good as advertised
The hotel and room were amazing. The reception staff were incredibly helpful and polite, and the room was clean and spacious. My only gripe - we booked a deluxe room which clearly had a sofa and two normal windows judging by the photos on hotels.com, describing also a "separate sitting area". We instead had no view through a single slanted window and a pair of armchairs. It didn't ruin our stay.
Stayed 5 nights in Dec 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Starting with a very warm welcome at the reception, through professional and very friendly service, and ending with breakfast, which was at the highest level. The room was very luxurious, with a mini bar, with a bathrobe. The bathroom with a free-standing bathtub made the greatest impression. I recommend it.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Stayed 3 nights in Nov 2024

10/10 Excellent

janusz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👏😍👏
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Stayed 4 nights in Oct 2024

10/10 Excellent

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Ewa Wylazlowska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and will come back
Stayed 2 nights in Sep 2024

10/10 Excellent

amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Patti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff, 2 min walk to Main Square, would definitely recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

Margaret M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Vitaliy

Stayed 1 night in Sep 2024

4/10 Poor

GERALD P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not refund my breakfast. Very inflexible.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alicia

Stayed 2 nights in Sep 2024

10/10 Excellent

Edith

Stayed 1 night in Aug 2024

2/10 Terrible

Dawid

Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is so lovely in person and very close to the square. The staff was kind and helpful! Super clean room!
Stayed 2 nights in Aug 2024

8/10 Good

Louise, Beckenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and new hotel with good sized rooms, super comfortable beds and lovely bathrooms.
Stayed 2 nights in Aug 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel as it was a VIP one but very disappointed that we didn’t receive any perks at all!
Stayed 3 nights in Jul 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Jul 2024

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Very comfortable rooms. Nice staff. Be aware that you need a physical credit card to pay the security deposit - they don't accept Google/Apple pay -fortunately I had a physical card with me. There was unfortunately a bit of noise from the street, but I suppose that's to be expected with a busy city centre hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Excellent boutique hotel in the heart of Krakow. The rooms are tastefully decorated and superbly finished. The staff is very friendly, accommodating and helpful! The breakfast offers good selection of salads, meats and etc including a al carte.
Stayed 2 nights in Jul 2024

10/10 Excellent

Laken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024