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Mercure Krakow Stare Miasto (Old Town)

4.0 star property

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Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Front of property
Privilege, Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes
Front of property
Miscellaneous
Classic Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Parking available
$105
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Pawia 18 B, Kraków, 31154
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, St. Mary's Basilica
    ‪9 min walk‬
  • Place, Wawel Castle
    ‪4 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Privilege, Room, 1 Double Bed

9.6 out of 10
Exceptional
(11 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Twin Beds

Classic Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Classic Room, 1 Double Bed

9.8 out of 10
Exceptional
(56 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Minibar, in-room safe, desk, blackout drapes

Executive Suite, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Junior Suite With Double Bed And Sofa Bed

  • Sleeps 4

Executive Suite, Multiple Beds

  • Sleeps 2

Privilege Room With A Large Bed

  • Sleeps 2

Similar properties

Miscellaneous
TRIBE Krakow Old Town
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.9 out of 5, Exceptional, 49 reviews
TRIBE Krakow Old Town

About this property

Mercure Krakow Stare Miasto (Old Town)

4-star hotel in Kraków City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a conference center, and self parking. Housekeeping is available on request.
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 3229 square feet (300 square meters) include a conference center. This business-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Mercure Krakow Stare Miasto (Old Town) is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
Mercure Krakow Stare Miasto (Old Town) has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (PLN 120 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping mall
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,229 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 90 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Reviews

Mercure Krakow Stare Miasto (Old Town) Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 819 out of 1001 reviews
Rating 8 - Good. 151 out of 1001 reviews
Rating 6 - Okay. 21 out of 1001 reviews
Rating 4 - Poor. 5 out of 1001 reviews
Rating 2 - Terrible. 5 out of 1001 reviews

Reviews

10/10 Excellent

Rani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, environment, Breakfast and many more .... This hotel is amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!!!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

HALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to center!!!
Stayed 1 night in Jul 2025

10/10 Excellent

David, farnborough

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was neat and tidy. Plenty of power points and a wonderful air conditioning system. Beds were a little soft but still very comfortable. Breakfast was ok although the omlette lady could use some customer service training!
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter, Reading

Stayed 1 night in Jun 2025

10/10 Excellent

Lukasz, Montclair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
It was an ideal location. Just minutes walk from the Glowny station and only a short walk to old town. The room was nicely designed and decorated. I had the breakfast included option and it was a bargain. Lots of options and very delicious. Freindly staff upon welcome
Stayed 5 nights in Jun 2025

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to the train station.

This hotel was chosen for proximity to the train station and I’m glad I chose this over the Old Town, my case would be wrecked if I’d wheeled it that far. It was also right where the pick up spot was for the Auschwitz tour, which started at 0600. The room was extremely adequate for the price. Staff were helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Stayed 2 nights in Jun 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Comfortable bed! Don’t have any issues. Would stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly staff, lovely neat spacious room, very clean with fresh modern look and feel ✨️
Stayed 3 nights in Jun 2025

10/10 Excellent

Patryk Jerry

Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Great place, great staff
Stayed 1 night in May 2025

10/10 Excellent

Carol Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.
Stayed 5 nights in May 2025

8/10 Good

Amber Karishma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a fantastic location. Very central to the Main Square and old town and all attractions are walkable on foot. In fact it really is in the heart of Krakow! Hotel was very clean, it was nice, very quirky and great amenities - staff were good. For a 4 star hotel I would expect there to be conditioner and body lotion in the bathroom (there isn’t, only shampoo and shower gel) and a TV with free channels (there wasn’t - we had to use YouTube which kept defaulting to Polish). It was good value for money but I’m not sure this hotel is 4 star worthy. The staff were helpful but we felt like we weren’t treated as good as other guests (for example they were giving our bagels and chocolate to all guests and we didn’t get either - we don’t know why!) so there lacks consistency and it also wasn’t very accommodating (I had made a special request for a birthday and it was ignored). I’d stay here again for location and price but nothing compels me to return otherwise but I would thank them for a pleasant stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.
Stayed 1 night in May 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient to everything hotel. Good service.
Stayed 1 night in Apr 2025

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time in Kraków

Had an amazing time in krakow, we did loads of day trips eg auschwitz-birkenau, salt mines and zakpone and the thermal baths and alot of sightseeing. Weather was fantastic to. The hotel was really nice rooms were clean and were tidied everyday, the staff were brilliant and couldnt do enough for you. You have to paid a 110 pound deposit for the mini bar which they put back in ur bank after you leave if you dont have anything. The inhouse restaurant is expensive but very nice cheese board and lovely bottle of wine.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. I did not like the frost glass wall of the bathroom. It will light up the whole room when you turn on the light at night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maciej

Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to the train and bus station as well as the old town.
Stayed 2 nights in Apr 2025