Great hotel, room was well kept, tidy and clean. Very quiet at night, slept really well even with the window open. Rooms were at a good, comfortable temperature. En-suite and shower was nice. Hotel staff organized our tours and tickets for the salt-mine and a visit to Auschwitz, they arranged transfer taxi to the airport and also booked a taxi for us when we wanted to go out into the city. They also offered advice and points of interest around the city and gave us an easy to use visitors map. Staff were friendly and accommodating and spoke very good English. Breakfast was continental, not many vegan options for us but we got by well enough on bread rolls with jam, coffee and fruit juice, tomatoes, cucumber, apples and tangerines and water. Didn't use the restaurant other than for wine and coffee in the evening - we used the "happy cow" app to find several really good vegan cafes and restaurants nearby and in the city. Would definitely recommend this hotel; although it's not very close to the City, you'd need either a good walk or Tram or Taxi which are really cheap. Will book again if ever we visit Krakow.