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Sheraton Grand Krakow

5.0 star property

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Photo gallery for Sheraton Grand Krakow

Breakfast, lunch and dinner served
Creator video
Outdoor banquet area
Breakfast, lunch and dinner served
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Parking available
$196
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Place, Wawel Castle
    ‪6 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(27 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 1 King Bed (View)

8.4 out of 10
Very good
(10 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed

Club Studio, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Club Studio, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Twin Beds

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

View all photos for Royal Suite, 1 Double Bed

Royal Suite, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (View)

9.0 out of 10
Wonderful
(16 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Room, 2 Twin Beds (View)

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Twin Beds (View)

8.0 out of 10
Very good
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Sheraton Grand Krakow

5-star hotel in Kraków City Centre
An indoor pool, a restaurant, and a 24-hour health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a rooftop terrace are onsite. Housekeeping is available on request.
Sheraton Grand Krakow offers 230 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.
In addition to an indoor pool, Sheraton Grand Krakow provides a 24-hour health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, the property provides a shuttle from the airport to the hotel (available 24 hours), a train station pick-up service, and a train station drop-off service. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Grand Krakow is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Anima - This theme restaurant serves breakfast, lunch, and dinner.
SomePlace Else Sports Bar - Overlooking the garden, this sports bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Roof Top Terrace - This restaurant specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (44 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 37 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 185.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 185.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 703 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 8 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

abdulwahab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Friendly staff Good location for coffees near Parking is costly 34 $ per 24 hours
Stayed 3 nights in Aug 2025

6/10 Okay

Izabela

The view was not the view I have expected
Stayed 2 nights in Aug 2025

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, esp the interior decoration of the ground floor, comfortable room, great staff service at all levels (reception, concierge, restaurant staff, porters etc..), good food.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Amazing. Everything was perfect
Stayed 4 nights in Jul 2025

10/10 Excellent

Philippe, San Mateo Tlaltenango

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the Vistula River, next to the Wavel Castle the Sheraton Grand couldn’t be better located. Exclusive service, excellent restaurants, nice Spa & Gym and comfortable bedrooms make it an outstanding choice we would certainly repeat !
Stayed 5 nights in Jul 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add
Stayed 1 night in Jul 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and helpful. Breakfast had a good variety to fulfill everyone’s preference. The standard room was a
Stayed 5 nights in Jun 2025

8/10 Good

Stanley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025

8/10 Good

Nerijus

Stayed 2 nights in Jun 2025

10/10 Excellent

Neil

Stayed 2 nights in Jun 2025

10/10 Excellent

Nejla

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent stay and friendly / helpful staff
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Chandrani, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2025

10/10 Excellent

Javier

Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2025

10/10 Excellent

MALCOLM

Traveled with partner
Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel , all staff very helpful and friendly. Will hopefully return.
Stayed 2 nights in Feb 2025

10/10 Excellent

MR V W

Traveled with group
Stayed 2 nights in Feb 2025

10/10 Excellent

Ben George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay - we asked for breakfast to take away a we had an early excursion booked and it was huge, basically a breakfast and lunch. Staff were so nice and couldn’t have been more helpful
Stayed 3 nights in Feb 2025

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the river nice trails. Not near tram stop.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miroslaw

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been is this place several times always great expirance !!
Stayed 1 night in Dec 2024