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Vienna House by Wyndham Andel's Cracow

4.0 star property

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Photo gallery for Vienna House by Wyndham Andel's Cracow

Exterior
Point of interest
Bar (on property)
Superior Twin Room | Premium bedding, in-room safe, desk, laptop workspace
Point of interest

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
Ul. Pawia 3, Kraków, Lesser Poland, 31-154
  • Main Market Square
    ‪10 min walk‬
  • St. Mary's Basilica
    ‪10 min walk‬
  • Wawel Castle
    ‪7 min drive‬
  • Kraków (KRK-John Paul II - Balice)
    ‪27 min drive‬

Room options

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, laptop workspace

Suite

  • 753 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 517 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

TV, pay movies

Deluxe Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Accessible

Room, Accessible | Premium bedding, in-room safe, desk, laptop workspace

Room, Accessible

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Mercure Krakow Stare Miasto (Old Town)

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (964)
The price is $123
per night
$132 total
includes taxes & fees
Apr 7 - Apr 8
Mercure Krakow Stare Miasto (Old Town)

About this property

Vienna House by Wyndham Andel's Cracow

4-star hotel in Kraków City Centre
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Housekeeping is available on request.
Vienna House by Wyndham Andel's Cracow offers 159 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Televisions come with satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Kraków hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a sauna, Vienna House by Wyndham Andel's Cracow features a fitness center and complimentary bicycles. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 6 meeting rooms, and limo/town car service. Event facilities measuring 4736 square feet (440 square meters) include a conference center. This business-friendly hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 100 meters and an airport shuttle (available 24 hours). Limited onsite parking is offered on request (surcharge), and a car charging station is available.

Vienna House by Wyndham Andel's Cracow is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Restaurant Mavericks - This theme restaurant specializes in Californian cuisine and serves breakfast and dinner.
Bar Smok - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 100 m
  • Limo/town car service
  • Onsite parking available only on request
  • Covered self parking on site (PLN 120 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; PLN 90 for adults and PLN 90 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Smok
  • Restaurant Mavericks

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Gym
  • Sauna
  • Shopping mall

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (4,736 square feet of space)

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (118 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 250 per day
Cribs (infant beds) are available for PLN 250 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 90 for adults and PLN 90 for children
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Covered self parking fee: PLN 120 per day
  • Pet fee: PLN 100 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: PLN 250 per day
  • Rollaway bed fee: PLN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Vienna House Andel's Cracow Krakow
andel's Vienna House Cracow Hotel Krakow
andel's Vienna House Cracow Hotel
andel's Vienna House Cracow Krakow
andel's Vienna House Cracow
andel's by Vienna House Cracow
Vienna House Andel's Cracow Hotel Krakow
Vienna House Andel's Cracow Hotel
Vienna House Andel’s Cracow

Vienna House by Wyndham Andel's Cracow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1000 reviews
Rating 8 - Good. 231 out of 1000 reviews
Rating 6 - Okay. 19 out of 1000 reviews
Rating 4 - Poor. 6 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2024

10/10 Excellent

Cidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near Krakow old town. Very clean and nicely decorated hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel for exploring krakow
Excellent stay in krakow would definitely come here again. Clean modern rooms and lovely staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, rooms really nice and quiet perfect for the Christmas market
Stayed 3 nights in Dec 2024

8/10 Good

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is showing it's age. The bathroom shower head fell apart and there was no seal at the bottom so all the water would run out on the floor. I was able to put the shower head back together and used a towel to hold back the water. Overall the stay was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in a great location
We were looking for a nice hotel within easy walk of the old town - we were not disappointed, this hotel could not have been better. Just around the corner from the old town, 5 - 10 mins walk to the main square. We had a superior double room & it was lovely, especially the bathroom, the glass was so clean between the shower & toilet cubicle that my husband walked into it!! We had a room on the top floor & it was super quiet. The bar was a nice place to relax after a long day walking around Krakow & the staff were really helpful & friendly. We would definitely return.
Stayed 3 nights in Dec 2024

10/10 Excellent

Emma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel really close to everything. Right next to shopping mall and train station for easy transport and pick ups for day trips and only a 10 minute walk into the main square. Beds were enormous and rooms were good, gym was a little small but otherwise hotel was wonderful. Would hundred percent stay again
Stayed 4 nights in Dec 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Erik

Stayed 2 nights in Dec 2024

8/10 Good

ANDREA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but shame about the cleaning staff.
Really nice hotel, great location, modern and clean. Comdy beds, large bathroom and breakfast amazing. However our room was opposite the cleaners storage room at 7am each morning they were banging, shouting really loud and i had to out ans tell them to be quiet and they ignored me. On the day we left the cleaner came into our room at 9.30am tapping her watch because she wanted us out, so she could clean. Checkout was 10am. She was very rude.
Stayed 2 nights in Nov 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, spacious room. Mattress a little firm for my taste.
Stayed 3 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I stayed at this hotel twice on my solo journey. The staff was absolutely wonderful, the choices around the area are supurb! This was the best hotel to stay at for train access as it was across the courtyard. I will be back!!!
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location very good food
Great hotel in very good location . Very modern and near the train station and old city . Perfect for a few days visiting krakow. Would highly recommend and breakfast also excellent
Stayed 2 nights in Nov 2024

8/10 Good

Wing Lun

Stayed 4 nights in Nov 2024

10/10 Excellent

Alphonse

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here as we pass through to Ukraine. It is always clean, quiet, comfortable, and the staff is accommodating.
Stayed 1 night in Oct 2024

10/10 Excellent

Krystyna

Liked: Property conditions & facilities, room comfort
This hotel was absolutely wonderful, fabulous location, clean, modern, wonderful amenities and excellent staff/service
Stayed 4 nights in Oct 2024

8/10 Good

Mordechay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stop removing comforts and required items
Hotel continues to put weird policies in place vs guest comfort and convenience. 1. No soaps, sewing kits or other in rooms any more - all removed 2. Irons and boards are now in the basement meaning you need to trudge all your stuff around - used to be placed in the rooms which is helpful as a business traveler. Overall nice but going backwards
Stayed 3 nights in Oct 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had convenient location
Stayed 1 night in Oct 2024

10/10 Excellent

Alphonse

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place for short stays in Krakow. It is easy to get to from the airport by train. Beautiful facility. Great staff and great location.
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shopping and main train station. Staff spoke English and were accommodating. Very convenient walk to old town
Stayed 5 nights in Oct 2024