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Ascott Kuala Lumpur

5.0 star property

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Photo gallery for Ascott Kuala Lumpur

2 outdoor pools
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Reception
2-Bedroom Executive | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Barbecue grill
  • Bar
  • Outdoor Space
  • Pool
  • Parking available
  • Spa

Explore the area

Map
No 9 Jalan Pinang, Kuala Lumpur, 50450
  • Kuala Lumpur Convention Centre
    ‪2 min walk‬
  • Suria KLCC Shopping Centre
    ‪3 min walk‬
  • Aquaria KLCC
    ‪5 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪47 min drive‬

Room options

View all photos for 1-Bedroom Premier Twin

Premium bedding, down comforters, minibar, in-room safe

1-Bedroom Premier Twin

  • 839.28 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 2-Bedroom Premier

2-Bedroom Premier | Premium bedding, down comforters, minibar, in-room safe

2-Bedroom Premier

  • 1431.08 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for 3-Bedroom Premier

3-Bedroom Premier | Living area | 29-inch LCD TV with satellite channels, TV, fireplace

3-Bedroom Premier

  • 1807.68 sq ft
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Twin Beds

View all photos for 1-Bedroom Premier

Premium bedding, down comforters, minibar, in-room safe

1-Bedroom Premier

  • 839.28 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2-Bedroom Executive

2-Bedroom Executive | Premium bedding, down comforters, minibar, in-room safe

2-Bedroom Executive

  • 1291.20 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Studio Premier

Studio Premier | Premium bedding, down comforters, minibar, in-room safe

Studio Premier

  • 613.32 sq ft
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

Ascott Star KLCC Kuala Lumpur

  • Pool
  • Washer
  • Dryer
  • Pet friendly
4.7 out of 5, Exceptional, (158)
The price is $132
per night
$145 total
includes taxes & fees
Mar 3 - Mar 4
Ascott Star KLCC Kuala Lumpur

About this property

Ascott Kuala Lumpur

5-star aparthotel in Kuala Lumpur City Centre
Along with 2 outdoor pools, this smoke-free aparthotel has a full-service spa and a fitness center. Free WiFi in public areas, a free area shuttle, and a free shopping center shuttle are also provided. Other amenities include a bar/lounge, a steam room, and self parking. Each apartment boasts a fireplace and offers free WiFi and a kitchenette. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
Ascott Kuala Lumpur offers 221 accommodations with fireplaces and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 29-inch LCD televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in February 2019.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ozmosis Wellness Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Ascott Kuala Lumpur features a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury aparthotel also offers a children's pool, spa services, and a terrace. An area shuttle within 5 kilometers and a shopping center shuttle are complimentary for guests. Onsite parking is available (surcharge). A total renovation of this property was completed in February 2019.

Ascott Kuala Lumpur is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools
  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Free area shuttle up to 5 km
  • Free shopping center shuttle
  • Car not required
  • Covered self parking on site (MYR 10 per day)
  • Covered extended parking on site (MYR 250 per week)
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Free crib

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster
  • Water dispenser

Dining

  • Daily on-the-go breakfast available 6:30 AM to 10:30 AM for a fee: MYR 40 for adults and MYR 30 for children
  • A bar/lounge
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: MYR 180 per night

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 29-inch LCD TV with satellite channels
  • Books
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Terrace
  • Vegetable garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Conference space
  • Desk chair
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total (up to 22 lbs per pet)
  • Fee: MYR 800 per accommodation per night
  • Litter boxes
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Concierge services
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall

Things to do

  • Children's pool
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 221 units
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Bed sheets changed on request
  • Biodegradable drinking straws available
  • Built in 1999
  • Bulk dispensers for toiletries
  • Composting
  • Comprehensive recycling policy
  • Connecting units available
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Local artist showcase
  • No plastic drinking straws
  • Renovated - February 2019
  • Reusable cups
  • Soundproofing
  • Vegetable garden
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
The listed parking fee does not include in/out privileges. Guests must pay upon each exit of the parking area.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 800 per accommodation, per night
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 180.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately MYR 40 for adults and MYR 30 for children
  • Airport shuttle fee: MYR 275 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: MYR 10 per day
  • Covered extended parking fee: MYR 250 per week
  • Pet fee: MYR 800 per accommodation, per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Ascott Aparthotel Kuala Lumpur
Ascott Kuala Lumpur
Kuala Lumpur Ascott
Ascott Hotel Kuala Lumpur
Ascott Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Kuala Lumpur
Ascott Kuala Lumpur Aparthotel Kuala Lumpur

Ascott Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 421 out of 772 reviews
Rating 8 - Good. 270 out of 772 reviews
Rating 6 - Okay. 49 out of 772 reviews
Rating 4 - Poor. 11 out of 772 reviews
Rating 2 - Terrible. 21 out of 772 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rupjyoti

Traveled with family
Liked: Cleanliness, room comfort
Our stay was good; rooms were well maintained and the kitchen had most of the necessary amenities. Unfortunately, there was a bad stench that was coming from the common toilet/bathroom.
Stayed 3 nights in Oct 2024

10/10 Excellent

Arjuna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Patricia

Liked: Cleanliness, room comfort
We didn’t notice it on 1st day but when you come back to the room there is a smell that’s apparent in the front room where kitchen/living room is. Then smell becomes unnoticeable. It’s not apparent in the bedroom side. Cleaning staff was fine but noticed there was a disposable toothbrush kit toothpaste recap under the new items on the tray. It would be nice to have face towels instead of just 2 bath towels. Filtered water in kitchen for drinking is great
Stayed 3 nights in Aug 2024

6/10 Okay

Jose Rogelio

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I tried to change my booking several days in advance until it was no longer possible. So I had to stay in another hotel and only spend one night there. Two cockroaches were found in the kitchen, and a cotton swab was left on the carpet—very disappointed this time.
Stayed 2 nights in Aug 2024

4/10 Poor

Nur Izzah, Singapore

Traveled with group
Disliked: Amenities, property conditions & facilities
Property is dated, reception is clueless, reservations made months in adv but put us on diff floors. Almost charged me twice for tourism tax until I showed bank charge earlier. Not worth it…
Stayed 3 nights in Aug 2024

10/10 Excellent

ahmad

Traveled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Aug 2024

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Very good location, nice place
Stayed 4 nights in Jul 2024

8/10 Good

paul

Traveled with family
Liked: Room comfort
The hotel as an apartment is good and had a lovely massage . The area where it really lets itself down is the breakfast . we ate there the first morning and everything is below standard including coffee which you have to pay for espresso and they don't taste nice . we did not complain but ate at Gravy Baby so don't book breakfast . PS other guests have said the same to me
Stayed 4 nights in Jul 2024

8/10 Good

Zhen Wei, Singapore

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
N.A
Stayed 5 nights in Jul 2024

10/10 Excellent

khairiani

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’ve been staying here for the past 5 trips in KL, location is perfect for families
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, room comfort
Rooms are well kept and very clean. Very good sized room as well. Great location and easy 10 min to Pavillion on the walkway or 2 min to the Petronius towers.
Stayed 4 nights in Jun 2024

10/10 Excellent

Elrando

Traveled with family
Liked: Cleanliness, room comfort
Family trip
Amazing Location, friendly staff very helpful, nice hotel
Stayed 1 night in Jun 2024

8/10 Good

Fook Chin, Petaling Jaya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quiet and location
Stayed 1 night in Apr 2024

10/10 Excellent

Hwee Ling

Liked: Cleanliness, amenities, property conditions & facilities
Spacious. Walking distance to KLCC mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

YIEN

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

4/10 Poor

Chi Un

Stayed 2 nights in May 2024

6/10 Okay

Tak Mei, Singapore

Business traveler
Disliked: Property conditions & facilities
Property facilities is dated and old. Need refresh
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose Rogelio

Business traveler
Liked: Amenities, property conditions & facilities
I always use this hotel due its priviliged location, unfortunately this time, the room smelt like tabacco and both phones were not working.
Stayed 1 night in Apr 2024

8/10 Good

Muhammad Mustakeem, London

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, the check-in process was ok, not much information about the hotel's facilities and services. The bed was incredibly comfortable, and the amenities provided in the room were of high quality. The hotel's location was perfect for exploring the city. The buffet breakfast at the hotel was really bad, with no food display and very limited. Overall, my stay at the Ascott Hotel was good. Rating 5/3
Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Hotel is old. Room is stuffy and aircon doesnt work well. Windows are thin, service is not great.
Stayed 3 nights in Apr 2024

10/10 Excellent

YUSOFF

Stayed 1 night in Mar 2024

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness
The staff was friendly and helpful. The area was close to the KLCC Park and nightly water show. Walking distance to the Petronis Towers. Aquarium was walking. Also the hop on and off bus has 2 stops close to the hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

Fayaz

Traveled with family
Liked: Cleanliness, room comfort
Thank you Widya!
Great time in Ascott. Perfect for a family with young kids. Excellent location and a 3 mins walk to KLCC. Thank you so much to Widya for making our stay amazing - we had a slight issue and Widya resolved the problem immediately.
Stayed 8 nights in Dec 2023

10/10 Excellent

CHEE BOON

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the quietness of the surrounding.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable, the gym was excellent, and the staff were courteous and helpful. The location was ideal for access to the Convention Center, Petronas Twin Towers and other center city attractions. The breakfast at the adjacent Bodega was somewhat limited, but the staff were accommodating.
Stayed 8 nights in Nov 2023