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Berjaya Times Square Hotel, Kuala Lumpur

4.5 star property

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Photo gallery for Berjaya Times Square Hotel, Kuala Lumpur

Club Premier Suite | Minibar, in-room safe, desk, blackout drapes
Exterior
Bar (on property)
Outdoor pool, pool umbrellas
Daily buffet breakfast (MYR 48 per person)

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service

Explore the area

Map
No 1 Jalan Imbi, Kuala Lumpur, 55100
  • Berjaya Times Square
    ‪1 min walk‬
  • Pavilion Kuala Lumpur
    ‪12 min walk‬
  • Petronas Twin Towers
    ‪5 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Minibar, in-room safe, desk, blackout drapes

Suite, 2 Bedrooms

  • 1065 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Club Premier Room

Club Premier Room | Minibar, in-room safe, desk, blackout drapes

Club Premier Room

  • 614 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Premier Suite

Club Premier Suite | Minibar, in-room safe, desk, blackout drapes

Club Premier Suite

  • 1066 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Bedrooms

  • 1066 sq ft
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Large Twin Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

  • 549 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

  • 613 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Premier Room

Premier Room | Minibar, in-room safe, desk, blackout drapes

Premier Room

  • 614 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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About this property

Berjaya Times Square Hotel, Kuala Lumpur

4.5-star Kuala Lumpur hotel, connected to a shopping center in Imbi
Along with 2 restaurants, this hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Berjaya Times Square Hotel, Kuala Lumpur offers 650 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
In addition to a children's pool and an outdoor pool, Berjaya Times Square Hotel, Kuala Lumpur provides a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 18794 square feet (1746 square meters) include a conference center. This luxury hotel also offers spa services, a terrace, and a vending machine. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Berjaya Times Square Hotel, Kuala Lumpur has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Big Apple Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Samplings on Fourteenth - Overlooking the garden, this fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Open select days.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (MYR 13 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 48 for adults and MYR 25 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Big Apple Restaurant
  • Samplings on Fourteenth

Things to do

  • Archery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (18,794 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 27 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 255.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 48 for adults and MYR 25 for children
  • Airport shuttle fee: MYR 318 per vehicle (one way)
  • Self parking fee: MYR 13 per stay
  • Rollaway bed fee: MYR 255.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The credit card used at check-in to pay for incidentals must be the same card used to book the reservation. The name on the credit card must be the primary name on the guestroom reservation.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Berjaya Hotel Times Square
Berjaya Square
Berjaya Square Hotel
Berjaya Times
Berjaya Times Square
Berjaya Times Square Hotel
Berjaya Times Square Hotel Kuala Lumpur
Berjaya Times Square Kuala Lumpur
Hotel Berjaya
Times Berjaya Square
Berjaya Times Square Hotel Kuala Lumpur
Berjaya Times Square Hotel, Kuala Lumpur Hotel
Berjaya Times Square Hotel, Kuala Lumpur Kuala Lumpur
Berjaya Times Square Hotel, Kuala Lumpur Hotel Kuala Lumpur

Berjaya Times Square Hotel, Kuala Lumpur Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 268 out of 1001 reviews
Rating 8 - Good. 378 out of 1001 reviews
Rating 6 - Okay. 184 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Teo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel in KL
Hotel did not honor the booking even though we have prepaid in full. Hotel.come service is even worth.. no solution from them and hang up your call, putting u on hold for almost 3 hrs. Stranged with no hotel for 4 hrs dedoarately looking a new hotel. Avoid berjaya time square hotel and booking from hotel.com. they would not help and simply ignore u even u have booking number. As long as they cannot find booking number in their system, whatever confirmation u have mean nthg to them. Hotel.com wont help u solve your issue as well. My advice is to avoid this booking platform!!
Stayed 3 nights in Dec 2024

8/10 Good

Shiauching

Stayed 3 nights in Nov 2024

8/10 Good

Kee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for travellers to n fro from airports
For Hotel stay n nearby shopping or to airport by trains is convenient. They only have a vegetarian restaurant. No western or local fine dining restaurants in the hotel. Those want to have it . Have to get out BTS to
Stayed 1 night in Dec 2024

8/10 Good

Lai

Traveled with family
Liked: Staff & service
can is can
Stayed 2 nights in Dec 2024

6/10 Okay

Premila

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Average but pricey
Was good stay but service has dropped since 2016. House keeping is very slow to response
Stayed 3 nights in Oct 2024

4/10 Poor

Han Siong

Disliked: Cleanliness, property conditions & facilities, room comfort
Big room but poor maintenance room
Stayed level 36 with a big room. Toilet is run down with water seepage false ceiling. While high floor and there are roaches in the untouched pantry during my stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and thumbs up
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for shopping
Enjoyed our stay. Hotel is very clean with friendly staff. We were upgraded to a premium room. Location is great too, connected to a shopping mall and also food was excellent. Only issue we had was the AC was noisy and stopped working on first day however this was fixed straight away. We will definitely come back again.
Stayed 5 nights in Nov 2024

8/10 Good

Seng Chee

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient.
Stayed 3 nights in Sep 2024

2/10 Terrible

Bernardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad experience with the aircondition unit which is not cold and was not fix during our stay. buffet breakfast is vegetarian meat, not good taste.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shuk ha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mei Foong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as hotel and shopping mall was link
Stayed 2 nights in Sep 2024

2/10 Terrible

Koh

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Wai Ling

Business traveler, Traveled with partner
Location is easily accessible. Management should consider repair furniture and wardrobe in the room.
Stayed 4 nights in Sep 2024

6/10 Okay

Chin Ho Gary

Business traveler
Liked: Cleanliness, staff & service, amenities
Assigned room was very large and clean. However, quite a number of the electrical outlets weren’t working/some looked almost dislodged from the wall. Also, the TV controller was not very responsive (even after changing the remote).
Stayed 1 night in Sep 2024

10/10 Excellent

Latoya L

Traveled with family
Liked: Cleanliness, staff & service, amenities
I stayed here for 9 wonderful days. Everyone that I met was professional and warm and caring. The food was amazing and I will definitely stay here again
Stayed 7 nights in Jul 2024

10/10 Excellent

Geoff

Stayed 1 night in Apr 2024

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a huge hotel. We found that the amenities were not big enough to accommodate the large number of people staying there. We tried to have breakfast and after navigating the hundreds of others getting breakfast there was no where to sit. We tried to go to the pool and again, no where to sit due to the number of people there. We needed to leave our bags for a few hours… it took over 30 minutes of waiting in line to drop them off and over 45 minutes to pick them both up. It is a nice place but really not worth the hassle on all fronts.
Stayed 1 night in Jun 2024

8/10 Good

Low, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was hugh and nice. Hotel is well situated around eateries and shopping centres. Air conditioning was defective despite after technician attending. Fortunately Mr Ridzuan (Duty Manager) very quickly responded to my request for provision of fans. Hotel needs to improve on customer support (reply to booking request)
Stayed 1 night in Jul 2024

10/10 Excellent

Wei Kwang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and within walking distance to the shopping malls.
Stayed 2 nights in Jun 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service. Breakfast buffet was very good. Had a big variety of food for everyone to eat. Rooms are spacious and very comfortable.
Stayed 3 nights in Jun 2024

4/10 Poor

Sau Kuen Kanis

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old hotel and daily housekeeping service is fair and missed to clean up the room
Stayed 5 nights in Jun 2024

8/10 Good

Raymond L H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very good. Free Mini Bar is great.
Stayed 3 nights in Jun 2024

10/10 Excellent

Munir

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Ticks all the boxes. Self check-in was great as it was fast and hassle free.
Stayed 1 night in Jun 2024

2/10 Terrible

Sana

Traveled with family
Disliked: Amenities, property conditions & facilities
COCKROACHES, beware! We had the most terrible experience at Berjaya. We left after one night even though we had booked 5 nights. First, the service was terrible. We had to take up our own luggage to the room and staff were dismissive. Second, the towels were very dirty. One towel had a big brown stain on it, that definitely looked like a poop stain. And worst of all, there were cockroaches in the bathroom! Literally coming out of the sink/drain. It was disgusting. When we complained, they said they’d give us an upgraded room but we’d have to pay extra. You make your guests pay extra after they’ve found cockroaches in their bathroom? What kind of service is this? Overall, I do not recommend this hotel at all. If you want a similar location there are plenty of other, better, cockroach-free hotels.
Stayed 5 nights in Jun 2024