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citizenM Kuala Lumpur Bukit Bintang

4.0 star property

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Photo gallery for citizenM Kuala Lumpur Bukit Bintang

Building design
Property amenity
Exterior
Check-in/check-out kiosk
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
128 Jalan Pudu, Kuala Lumpur, 55100
  • Berjaya Times Square
    ‪15 min walk‬
  • Pavilion Kuala Lumpur
    ‪17 min walk‬
  • Petronas Twin Towers
    ‪4 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, in-room safe, desk, laptop workspace

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Kuala Lumpur Journal

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1000)
The price is $106
per night
$115 total
includes taxes & fees
Apr 3 - Apr 4
The Kuala Lumpur Journal

About this property

citizenM Kuala Lumpur Bukit Bintang

4-star hotel in Bukit Bintang
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
CitizenM Kuala Lumpur Bukit Bintang offers 105 accommodations with iPads and iPod docking stations. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a 24-hour business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Belle Époque hotel also offers multilingual staff, coffee/tea in a common area, and express check-in. Complimentary self parking is available on site.

CitizenM Kuala Lumpur Bukit Bintang is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.
CanteenM - Onsite bar. Open 24 hours. Open daily.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM
  • canteenM

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Low-height bed
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Belle Époque architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MYR 100
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MYR 100
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's CitizenM mobile app before check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 35 per person
  • Early check-in fee: MYR 100 (subject to availability)
  • Late check-out fee: MYR 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

Property is also known as

Hotel Sky Express
Hotel Sky Express Bukit Bintang
Sky Bukit Bintang
Sky Express Bukit Bintang
Sky Express Bukit Bintang Kuala Lumpur
Sky Express Hotel
citizenM Kuala Lumpur Bukit Bintang Hotel
Sky Express Hotel Bukit Bintang Kuala Lumpur
Sky Hotel Express
Sky Hotel Express Bukit Bintang
citizenM Kuala Lumpur Bukit B
citizenM Kuala Lumpur Bukit Bintang Hotel
citizenM Kuala Lumpur Bukit Bintang Kuala Lumpur
citizenM Kuala Lumpur Bukit Bintang Hotel Kuala Lumpur

citizenM Kuala Lumpur Bukit Bintang Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 337 out of 413 reviews
Rating 8 - Good. 56 out of 413 reviews
Rating 6 - Okay. 12 out of 413 reviews
Rating 4 - Poor. 5 out of 413 reviews
Rating 2 - Terrible. 3 out of 413 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Harinya

Stayed 5 nights in Nov 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location & enjoyable stay
Excellent location with clean and very trendy look. The rooms are small though they are well designed to accommodate lots of luggage (e.g., drawers underneath bed). Loved our stay here!
Stayed 3 nights in Dec 2024

10/10 Excellent

Arlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 4 nights in Dec 2024

10/10 Excellent

Annet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Ulysses, Omaha

Traveled with group
If you’re a solo traveler, citizenM Kuala Lumpur Bukit Bintang is a solid choice. The standout feature of this hotel is its prime location—just a short walk from Jalan Alor Market and the many malls, restaurants, and vibrant nightlife of Bukit Bintang. You’ll definitely appreciate the convenience of being so close to everything. The breakfast is another highlight. The food was not only tasty but also offered a wide selection, which adds great value to the stay. However, there are a few downsides worth mentioning. The rooms are compact, so they may feel cramped if you’re traveling with more than one person. The iPads used to control room amenities—while a modern concept—are outdated and frustratingly slow to use. Additionally, the lobby and hallways are warm and lack proper central air conditioning, which can be uncomfortable after returning from the city’s heat. Overall, this hotel is ideal for solo travelers who prioritize location and don’t mind minimalist spaces. A little tech and cooling upgrade could make the experience even better.
Stayed 6 nights in Nov 2024

8/10 Good

Farid

Liked: Cleanliness
Stayed 5 nights in Nov 2024

8/10 Good

dom

Liked: Cleanliness, staff & service
Small room but clean and comfortable. Has a safe and small in room refrigerator. Great breakfast option. Good location. Just avoid if you can a room on a lower floor near elevator and noisy children.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Harinya

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and modern
Stayed 2 nights in Nov 2024

8/10 Good

Teck Seng

Traveled with family
Liked: Cleanliness, staff & service
2 lifts left one lift in operation .Hotel area are impressive with all the different art pieces. Free sitting relaxing environment for meal & drink. Don’t have high expectations of the room with type of hotel rate.
Stayed 2 nights in Nov 2024

4/10 Poor

Y

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was made for singles Very small not for couples
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness standards have fallen
Cleanliness standards have fallen drastically. Stayed here last year for a few nights on a business trip and loved it. Sadly, won’t stay again. Left after first night, didn’t stay for second - too filthy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, very new infrastructure, the room is quite advanced and high tech which was quite amusing to play around with. However, the customer service is non-existent. No acknowledgements from the staff as we walk in and out.
Stayed 5 nights in Nov 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to everything and very safe. Rooms was as pictured - very clean and comfortable. Very efficient lay out. Staff was friendly and explained everything clearly. I would stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a unique decor and very friendly atmosphere, the staff are very fruendly and helpful. Made the experience so much bettrr, thank you all
Stayed 3 nights in Oct 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good location
Great location at the bottom of Jalan Alor. There's also a bunch of cute hipster restaurants across the street. The imbi station (of the monorail) is pretty close if you want to hop on the monorail. A quick drive/easy walk to Chinatown. The staff are great. I was having trouble getting my phone to connect with their TV and she spent ages trying to fix it, until we determined that it was the TV's fault, so they moved me. I asked for somewhere to leave my bag (I had a 9pm flight home) and they held my luggage and also let me use a shower in the conference room area so I could freshen up before my flight.
Stayed 4 nights in Oct 2024

10/10 Excellent

Youming

Stayed 4 nights in Oct 2024

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near all the hustle and bustle of KL but located on the more quieter side. Close to your favourite malls, masjids and many attar tons like Batu Caves, KLCC, Petronas, Tower of KL etc Staff were friendly. Love how modernised the rooms were.
Stayed 7 nights in Sep 2024

10/10 Excellent

karma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

6/10 Okay

Wan Ting Traclynn

Traveled with partner
Disliked: Cleanliness, amenities
There’s stains and dirt in the room, the curtains and the bed. Def not clean at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Atousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Efstathios

Liked: Staff & service, property conditions & facilities
Overall, CitizenM is a standard brand globally, so there are no surprises. The location on this one was decent, right next to the street food market which is a must-go. Also many other places nearby to visit, metro is close by, center is not far. The thing that really was a minus was the cleanliness of the bathroom. We found a used plaster in the shower from the previous person that was just missed, which means it wasn’t really cleaned properly. Floor also looked a bit unclean, we had slippers on all the time. Other than that, up to all the standards citizenM has, not bad not amazing either. Prize was quite good for the dates we stayed, as well. Finally, another negative point was check-in. We arrived 2 hours after. He kin time and first we were told the room was not ready, but we were lucky that one room just got cleaned shortly after.
Stayed 3 nights in Sep 2024

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Property was centrally located and was in an excellent location and walkable to everything. The downside is picture on the website of the room I paid for was probably taken with a widelense camera, not quite accurate. It is extremely compact. The bathroom is extremely small and the sink is in the hall way. When you try to take a shower, it's rather hard to maneuver. I would return to this hotel because of the location but would definitely upgrade to a larger room if available, otherwise, the location does not make up for the compactness of the rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Dona Satria

Stayed 2 nights in Aug 2024

10/10 Excellent

Shuan Yee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free indoor parking. Modern. Nice decor.
Stayed 1 night in Sep 2024