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Excellent Service Suites at Times Square

3.0 star property

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December 2024
January 2025

Photo gallery for Excellent Service Suites at Times Square

Indoor pool
1 bedroom, in-room safe, desk, iron/ironing board
Luxury Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, iron/ironing board
Interior
Balcony

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Hot Tub
  • Pool
  • Laundry

Explore the area

Map
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100
  • Berjaya Times Square
    1 min walk
  • Subway
    1 min walk
  • Imbi Station
    2 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    46 min drive

Room options

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Premier Suite, 1 Bedroom

  • 657 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Bedroom

  • 614 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 Bedroom

1 bedroom, in-room safe, desk, iron/ironing board

Standard Suite, 1 Bedroom

  • 549 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, iron/ironing board

Luxury Suite, 2 Bedrooms

  • 1066 sq ft
  • City view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Similar properties

Outdoor pool

Berjaya Times Square Hotel, Kuala Lumpur

Pool
Spa
Kids pool
Free WiFi
3.7 out of 5, Good, (1001)
The price is $130
per night
$143 total
includes taxes & fees
Jan 8 - Jan 9
Berjaya Times Square Hotel, Kuala Lumpur

About this property

Excellent Service Suites at Times Square

3-star hotel in Bukit Bintang
This hotel features an indoor pool, a fitness center, and a poolside bar. WiFi in public areas is free. Other amenities include a 24-hour business center, a spa tub, and spa services. Limited housekeeping is available.
Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and safes. Accommodations have separate dining areas and are furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on a limited basis.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
In addition to a children's pool and an indoor pool, Excellent Service Suites at Times Square provides a spa tub and a fitness center. A poolside bar is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers spa services, tour/ticket assistance, and laundry facilities. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Playground
  • Spa tub

Family friendly

  • Children's pool
  • DVD player
  • Free crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Spa

  • Spa services

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Key retrieval, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 70 for adults and MYR 70 for children
  • Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Excellent Service Suites at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews" "
Rating 8 - Good. 5 out of 63 reviews" "
Rating 6 - Okay. 10 out of 63 reviews" "
Rating 4 - Poor. 11 out of 63 reviews" "
Rating 2 - Terrible. 22 out of 63 reviews" "

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Cher, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience.
•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Stayed 3 nights in Jul 2017

8/10 Good

Bibi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never agin
Room was dirty sheet was dirty etc don't book here I will never

6/10 Okay

Verified traveler

Disliked: Cleanliness

4/10 Poor

swt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
old furniture, but the view is good.

2/10 Terrible

Kjell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not stay here for the 2nd time
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 Poor

Swizaidi, Penang

Disliked: Cleanliness, room comfort
Expedia customer support terrible

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Have a great stay
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 Good

maira, terengganu

Liked: Cleanliness, staff & service
nice hotel close to the shopping complex
very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

6/10 Okay

Kristian, Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great Location, Great View but run down and dirty!
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad and we gave one no interest no interest
Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 Okay

Aisyah, Pekanbaru

Liked: Staff & service
Room cleanliness need to be improve
Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 Terrible

Shawn, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest scam "hotel".
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Value & Best Location Hotel In Central KL
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing trip
it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

2/10 Terrible

Dissatisfied, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.

6/10 Okay

Mohamed Rafi, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3days 2 nights KlL short getaway.
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.

4/10 Poor

Chung, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Soso
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.

4/10 Poor

Cheong, Johor Bahru, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value to money
1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Average stay
Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.

8/10 Good

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for Money
Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad!!!
Is not hotel. No hotel service at all. Room not clean. Can't check in at counter need to call agent to check in.

2/10 Terrible

ninu

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad maintained room
Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere