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JW Marriott Kuala Lumpur

5.0 star property

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Photo gallery for JW Marriott Kuala Lumpur

Outdoor pool
Outdoor pool
Meeting facility
Lobby
Pub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Room service
$128
includes taxes & fees
Sep 16 - Sep 17

Explore the area

View in a map
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100
  • Pavilion Kuala Lumpur
    ‪2 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Petronas Twin Towers
    ‪15 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪50 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Living area | 58-inch LCD TV with satellite channels, TV

Junior Suite, 1 Bedroom

  • 764 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Studio Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed

  • 699 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 2 Twin Beds

9.6 out of 10
Exceptional
(27 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(31 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Twin Beds

8.0 out of 10
Very good
(6 reviews)
  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

JW Marriott Kuala Lumpur

5-star Kuala Lumpur hotel, connected to a shopping center in Kuala Lumpur City Centre
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
JW Marriott Kuala Lumpur offers 738 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 58-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Donna. Services include facials, body wraps, body scrubs, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, JW Marriott Kuala Lumpur features an outdoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to 22 meeting rooms, coworking spaces, and limo/town car service. Event facilities measuring 8913 square feet (828 square meters) include a conference center. This luxury hotel also offers a children's pool, a fitness center, and spa services. Onsite parking is available (surcharge).

JW Marriott Kuala Lumpur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Shanghai Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
JW Firehouse - Onsite pub. Open daily.
Shook! - This restaurant specializes in international cuisine and serves lunch and dinner. Open daily.
Luk Yu Tea House - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
The Alchemy - This brasserie specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 60 for adults and MYR 30 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • JW Firehouse
  • Luk Yu Tea House
  • Shanghai Restaurant
  • Shook!
  • The Alchemy

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • Conference center (8,913 square feet of space)
  • Coworking space

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 29 floors
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 58-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 60 for adults and MYR 30 for children
  • Self parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

JW Marriott Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1007 reviews
Rating 8 - Good. 227 out of 1007 reviews
Rating 6 - Okay. 80 out of 1007 reviews
Rating 4 - Poor. 45 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Minal

Out of all things, they lack on their bedding, especially upgrading the pillows as they seemed very old with not much firmness
Stayed 4 nights in May 2025

6/10 Okay

Janayd

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel was good, however there seemed to be a very unpleasant smell lingering around the rooms beyond reception. Considering this is a 5 star hotel, I wouldn't expect this to be an issue! On a more positive note, the gym was good and had a nice variety of equipment.
Stayed 7 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable with good facilities. Easy check in
Stayed 4 nights in May 2025

10/10 Excellent

Judith

Stayed 5 nights in May 2025

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place!
Stayed 4 nights in Feb 2025

10/10 Excellent

Vickie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Friendly staff!
Stayed 2 nights in May 2025

8/10 Good

Dawn Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel if you want to do some premium shopping! Lovely, attentive staff who are always willing to help. Not overly impressed with the food choice, but if you like Asian cuisine you’ll be really happy. Just a bit too Asian for us. Great area to wander around, but super busy. It’s a really big hotel, so if you’re wanting a quiet place, this wouldn’t be for you, but if you like to be in the middle of it all, definitely the hotel for you. We had a suite and really can’t complain about the size, very generous space.
Stayed 4 nights in Apr 2025

10/10 Excellent

ZHIYUAN

Liked: Cleanliness, staff & service
It was good but not that good. The hotel is super convenient cause it's located in the center area, and the staff was nice as well. But when we arrived at our room we found there were spider webs around the corner and our wifi was too terrible to use, so the next day I told the staff but after one hour they helped us to solve this problem. Last time we lived in the Ritz Calton Hotel which is near JW and we had a very good experience maybe next time we will choose The Ritz
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and great hotel close to everything
Stayed 4 nights in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms
Stayed 3 nights in May 2025

8/10 Good

lu ying

Stayed 2 nights in Apr 2025

10/10 Excellent

Kathy, seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 2 nights in Apr 2025

10/10 Excellent

Nur Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room esp their breakfast is good
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Kuala Lumpur.

Premium sheets, super clean room, extensive breakfast buffet.
Stayed 1 night in Apr 2025

2/10 Terrible

George

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor communication between front office and guest

Arrived early at the hotel around 11:30am, but wasn’t able to check in as the official check in time is 3pm. So, I was told by the front office staff that they will call me when the room is ready but till 4:30pm no calls came from the front office. I have re-queue again to get my keys to room. Wasted a lot of time.
Stayed 1 night in Apr 2025

10/10 Excellent

Bahl

Stayed 2 nights in Apr 2025

8/10 Good

Rash

Stayed 1 night in Apr 2025

8/10 Good

Thi M

Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Brian

Stayed 3 nights in Apr 2025

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great pool and dining/bar options. Superb location, really convenient for getting around KL. Staff were professional, courteous and accommodating.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ron

Stayed 2 nights in Apr 2025

10/10 Excellent

Saifol

Stayed 3 nights in Mar 2025

10/10 Excellent

Rodel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025