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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property

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Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free cabanas, sun loungers
Lobby
Signature Family Suite | Minibar, in-room safe, blackout drapes, iron/ironing board
2 bars/lounges, lobby lounge
Lifestyle Premier King | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Berjaya Times Square
    ‪7 min walk‬
  • Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Petronas Twin Towers
    ‪3 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪45 min drive‬

Room options

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Premier Double Double

  • City view
  • 344 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Lifestyle Suite

Lifestyle Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Suite

  • City view
  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Deluxe Twin

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Family Suite

Signature Family Suite | Children's theme room

Signature Family Suite

  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Deluxe King

Urban Deluxe King | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Deluxe King

  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

View all photos for Urban Suite

Urban Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Suite

  • City view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Premier King

Lifestyle Premier King | Minibar, in-room safe, blackout drapes, iron/ironing board

Lifestyle Premier King

  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier King

  • City view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier Double Double

  • City view
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club Premier Twin

  • City view
  • 391 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for COLLECTION Club King

COLLECTION Club King | Minibar, in-room safe, blackout drapes, iron/ironing board

COLLECTION Club King

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Family Suite

Urban Family Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Urban Family Suite

  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

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About this property

PARKROYAL COLLECTION Kuala Lumpur

5-star hotel in Bukit Bintang
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and safes. 50-inch Smart televisions come with premium digital channels.

Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, PARKROYAL COLLECTION Kuala Lumpur features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

10 meeting rooms are available. This Art Deco hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

PARKROYAL COLLECTION Kuala Lumpur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Thyme All-Day Dining - Onsite restaurant. Reservations are required.
Botanist Lounge & Bar - This lobby lounge serves light fare only. Happy hour is offered. Reservations are required. Open daily.
Skye Chill - This poolside bar serves light fare only. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping mall

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 85 for adults and MYR 42.50 for children
  • Covered self parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 399 out of 731 reviews
Rating 8 - Good. 201 out of 731 reviews
Rating 6 - Okay. 79 out of 731 reviews
Rating 4 - Poor. 35 out of 731 reviews
Rating 2 - Terrible. 17 out of 731 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kam Weng

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarun

Stayed 6 nights in Jan 2025

8/10 Good

Sohail

Stayed 3 nights in Jan 2025

4/10 Poor

HYUN JI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the pictures uploaded on expedia, it’s way worse. It feels like a 3star or more like a motel. Building itself is not bad so it has nice lobby but that’s it. Beddings or trays, kettle, bathroom faucets.. didn’t seem to be cleaned and had stains on it. Beddings felt humid even though the room was very freezing with non stop AC. Towels are worn out and pool towel had really big brown stain. Poolside sofas’ and beds’ cushions are also stained. Gym is quite tiny. In-Room Dining service ordering system isn’t flawless and dishes, utensils or tablecloth are also very wornout. Serving amounts are good and food is tasty but quality wise, disappointing. And personally I felt a bit scammed. I specifically chose family suite paying almost double because according to the room picture on expedia, only this room had merdeka 118view. Because the only reason I chose this hotel was the merdeka 118 view, I even left a message to the hotel prior as well. However, we couldn’t see any glimpse of it. Front office’s staff told me all the rooms of this room type doesn’t have merdeka 118 view. And in general, conversations with staffs in English weren’t as easy compared to other hotels. Quite frustrating experience. Overall, it was a spacious room and the pool&lobby was very nice and clean. Staff who brought the in-room dining was very professional and kind. But other than that, very disappointing and don’t think they worth the price.
Stayed 1 night in Jan 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location close to transport, shopping and restaurants. I’ve stayed twice and this hotel and could hear noise from other rooms on both occasions. However, I did not hear street noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 3 nights in Dec 2024

8/10 Good

Chen Ping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel, convenient location and friendly staff!
Stayed 3 nights in Jan 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice, but I think you can do better

Not the 5 star you’d expect but still a decent stay. Didn’t realize some of the amenities until the day we left (new fun bar that opened, a great buffet in the basement level, etc). Food at the hotel bar was underwhelming and the drinks overpriced. Worst part though is that we are still getting the runaround for a refund as we booked the incorrect location to a different ParkRoyal property and they are still not refunding our money. Been given several wrong email addresses and I’m unlikely to see any refund any time soon. There are a TON of nice hotels in this area - I would guess you can find some that are just as nice for a lower rate OR something more amazing for the same cost. The pool is super nice though!
Stayed 1 night in Jan 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service Excellent

Great location with excellent service from front desk to housekeeping to conceige and breakfast staff especially those at the club floor . Thank you for your great service .
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Chee, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the environmental concerns of this property. Filtered water tap is provided in each room so no plastic drinking water. Walking distance to all major malls in Bukit Bintang area. New and modern. Easy self parking and the parking charges is only RM2.20 per day. Good shower pressure and temperature setting. Easy to Grabs with pick up location right at the lobby area. The location is away from traffic jam right in front of Pavillion Mall street.
Stayed 1 night in Jan 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My fave place in KL!
Stayed 5 nights in Dec 2024

10/10 Excellent

Yang Xian

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Superb!

2nd year returning to Parkroyal Collection KL. As always, a great stay and very convenient to access Bt Bintang and Pavilion Mall although traffic can be challenging at peak times due to centrality. Breakfast is great! Property was recently refurbished and very popular so some signs of wear is starting to show. Dampness from AC is evident when it is humid.
Stayed 5 nights in Dec 2024

10/10 Excellent

Chwan Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bien Ching

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2024

8/10 Good

Seow Mui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient .The hotel is near to Pavillion and opposite Times Square. Its away from the crowds and easier to get a grab here. Counter staff service is good. Housekeeping is inconsistent. Despite we left the 'make my room' sign before going out, it wasnt done when we get back in the night. So we only get our clean towels when we called for it. There is improvement to be done.
Stayed 3 nights in Dec 2024

10/10 Excellent

Muhammad Faiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay and great location.

Nice and comfortable stay over a short weekend. Close to many food outlets and weekend entertainment at Bt Bintang area. We’d like to thank and compliment Kapil from the club lounge who provided fantastic service whenever we were there, even when the club lounge was short of staff on a busy Sunday morning breakfast. Thanks and great work, Kapil 😎.
Stayed 3 nights in Dec 2024

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Youngkyun

Stayed 3 nights in Dec 2024

10/10 Excellent

Tan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive stay & convenient location

This was my first stay at the hotel, and I was thoroughly impressed. The thoughtful room decoration and birthday cake made my celebration truly special. The staff were approachable and helpful, the breakfast spread was delicious, and the complimentary high tea with wine and finger food added a festive touch. Christmas Eve was particularly enjoyable with Santa Claus, caroling, and a lively festive atmosphere. The hotel’s location is excellent, right next to Lot 10 and within walking distance of many malls in Bukit Bintang, making it very convenient. The only minor hiccup was the toilet flooding on our last day, but fortunately, it happened just before checkout and didn’t affect our stay. Overall, a wonderful experience, and I’d love to return!
Stayed 1 night in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Jean

Room too small and confined
Stayed 3 nights in Dec 2024

2/10 Terrible

Ahmed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We may be biased in our review, as we came to this hotel after stays in 3 great hotels in Malaysia (JW Marriott KL, EO Hotel Penang, Danna Langkawi), but still… This place is genuinely horrible. No clue how they got their stars. To start, we had asked to be picked up from the airport by the hotel. Worst decision ever, as we were bombarded by whatsapp messages from 5 different numbers to ask us about our arrival. Pure pressure. Then, when we arrived to the hotel (midnight), there was no one that helped us with the luggage from the car. The receptionist looked like she hated her job. In our room, we found that the safe was not functioning, so the hotel staff got the great idea to come and fix the safe in our room at 1am, not thinking that us sleeping after a flight would be a good idea, maybe? (however, to be fair, we got an upgrade after expressing discontent with this situation). The buffet is bad. The “collection” buffet is literally a joke. The towels in the rooms smell dirty. Even the rooms are objectively ugly. Also, the rooms are not well isolated, you can hear everything the neighbours say. Then, towards the end, the hotel people seemed to be in a rush to check us out (guy showed up 5 minutes in advance for the checkout). Joke of a hotel. Have been to dozens of hotels around the world, including 3*, 4*, and 5*. This place is not worthy of a 3*. Do not recommend. To be fair, this hotel was so bad that it actually made our trip better: we even wrote a postcard about it.
Stayed 3 nights in Dec 2024

8/10 Good

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff and with good hotel facilities.
Stayed 4 nights in Dec 2024