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Shangri-La Kuala Lumpur

5.0 star property

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Photo gallery for Shangri-La Kuala Lumpur

Relax by the clear pool surrounded by lush greenery and palm trees.
Relax in a stylishly designed room with a comfortable seating area, dining table, and large window offering a city view.
Located in a bustling urban area, the hotel features a curved facade and numerous balconies.
Experience the grandeur of our lobby, featuring a stunning central atrium, curved staircase, and sleek light fixture.
Relax by the pool surrounded by lush greenery and a unique ceiling design.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Suria KLCC Shopping Centre
    ‪10 min walk‬
  • Petronas Twin Towers
    ‪10 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Premier Room, 1 King Bed (Business)

Premier Room, 1 King Bed (Business) | 1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (Business)

  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds (Selection)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 2 Twin Beds (Selection)

  • 861 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed (Premier)

1 bedroom, premium bedding, minibar, in-room safe

Family Suite, 1 King Bed (Premier)

9.0 out of 10
Wonderful
(4 reviews)
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Horizon Club, Executive Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Horizon Club, Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed (Selection)

1 bedroom, premium bedding, minibar, in-room safe

Premier Suite, 1 King Bed (Selection)

8.8 out of 10
Excellent
(3 reviews)
  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 419 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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4.7 out of 5, Exceptional, (1003)
$719 nightly
The price is $719 total
includes taxes & fees
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About this property

Shangri-La Kuala Lumpur

Hotel in Golden Triangle
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
In addition to a full-service spa, Shangri-La Kuala Lumpur features an outdoor pool and a health club. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of 15 meeting rooms and limo/town car service. Event facilities measuring 84573 square feet (7857 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a hot tub, and a sauna. Complimentary self parking is available on site.

Shangri-La Kuala Lumpur has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Shangri-La Kuala Lumpur has a restaurant on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Shangri-La Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1003 reviews
Rating 8 - Good. 195 out of 1003 reviews
Rating 6 - Okay. 55 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very central and ideally placed for walking around the city to see the sights, shopping and dining, friendly staff and a great service would highly recommend!
Stayed 8 nights in Mar 2025

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, hotel was in great condition
Stayed 8 nights in Mar 2025

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdalla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohan

Stayed 4 nights in Mar 2025

10/10 Excellent

Paul

Stayed 8 nights in Mar 2025

10/10 Excellent

uzma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Beds were very comfortable and breakfast was varied and delicious. Staff were helpful and polite. Good central location.. very vlesn.
Stayed 1 night in Mar 2025

10/10 Excellent

Mathieu

Stayed 3 nights in Mar 2025

10/10 Excellent

Kate

Stayed 1 night in Mar 2025

10/10 Excellent

Guanghui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy my stay

Front desk Hao Ren not just made check in smooth also he looked after my whole stay, made me feel at home. Room cleaning was done nicely every day, and team working at lounge was super nice.
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good food options around the area, and in the hotel. Travelling on business and this is my choice in KL
Stayed 2 nights in Mar 2025

10/10 Excellent

Deleep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelaint service . Top notch customer care.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shalini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at the KL shangri-la! On entry the vibe of the lobby, customer service takes you in royally. The buffet is plentiful with local specialities added. We purchased the lounge experience, well worth it!
Stayed 1 night in Mar 2025

10/10 Excellent

Hinesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2025 March

Great hotel good location and service, breakfast was very good. More of an old traditional decor nice pool etc
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Tenney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle services to 4 major shopping centers.
Stayed 2 nights in Feb 2025

8/10 Good

THIRUNIRAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2025

10/10 Excellent

Wai Ping

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk - Shermin was super friendly and she noticed and called out on my partner’s birthday and sent a cake to our room. This came as a lovely surprise to both of us. We enjoyed the dinner at Arthur’s and scrumptious breakfast buffet at Lemon Garden!
Stayed 1 night in Feb 2025

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing service, great facilities, pool dated.

It takes a lot for me to give 5* but the Shangri-la KL really deserves it for the price. The lobby is a sight in itself, the service is attentive and charming, the room was very comfortable with a lovely view of the city. It was the only hotel during my trip where I was able to adjust the a/c above "arctic blizzard". It's very conveniently located for the monorail and for the Petronas and KL towers. The one thing where there is scope for improvement is the pool, which was very dated and out of keeping with the rest of the hotel. But still, there were plenty of sunbeds (some in full shade) and a poolside bar. If I come back to KL, I will look for a room here first. Can't give higher praise than that.
City view from the 19th floor
Pool (in the rain)
Night time view.
Celebrating the lunar new year.
Stayed 4 nights in Jan 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

kayvan, morgan hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't received the room upgrade, instead they gave me free breakfast buffet and lounge access. Helpful and friendly staffs. This hotel is within walking distance of Petronas towers and 2 very nice shopping centers. This hotel is a true 5 start hotel.
Stayed 13 nights in Jan 2025

10/10 Excellent

Priyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and attention to details
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel offering great food and accommodation with friendly and helpful staff.
Stayed 2 nights in Jan 2025