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Sheraton Imperial Kuala Lumpur Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Imperial Kuala Lumpur Hotel

Serves lunch, dinner, and happy hour
Outdoor pool, sun loungers
Presidential Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Sauna, spa tub, steam room, massages
Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • SOGO
    12 min walk
  • Merdeka Square
    18 min walk
  • Petronas Twin Towers
    19 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    48 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, City View

Presidential Room, 1 King Bed, City View | Living room | 55-inch Smart TV with satellite channels, TV

Presidential Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, City View

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, City View

  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

DoubleTree by Hilton Hotel Kuala Lumpur

Pool
Kids pool
Parking included
Restaurant
4.4 out of 5, Excellent, (1012)
The price is $111
per night
$133 total
includes taxes & fees
Dec 8 - Dec 9
DoubleTree by Hilton Hotel Kuala Lumpur

About this property

Sheraton Imperial Kuala Lumpur Hotel

5-star hotel in Chow Kit
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Sheraton Imperial Kuala Lumpur Hotel offers 398 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature down comforters. 55-inch Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Sheraton Imperial Kuala Lumpur Hotel features an outdoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, 9 meeting rooms, and limo/town car service. Event facilities measuring 17652 square feet (1640 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, a sauna, and spa services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Sheraton Imperial Kuala Lumpur Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Essence - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Celestial Court - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Pavilions Lounge - This lobby lounge serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (MYR 125 per day)
  • Valet parking on site (MYR 30 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 79 to 79 for adults and MYR 39.50 to 39.50 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Celestial Court
  • Essence
  • Pavilions Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17,652 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to elevator

More

  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 141.6 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 79.00 to 79.00 for adults, and MYR 39.50 to 39.50 for children
  • Self parking fee: MYR 125 per day
  • Valet parking fee: MYR 30 per day
  • Rollaway bed fee: MYR 141.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Sheraton
Hotel Sheraton Imperial Kuala Lumpur
Imperial Sheraton Kuala Lumpur
Kuala Lumpur Hotel Sheraton
Kuala Lumpur Sheraton Hotel
Kuala Lumpur Sheraton Imperial
Sheraton Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Kuala Lumpur Hotel
Sheraton Imperial Hotel
Sheraton Imperial
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel
Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

Sheraton Imperial Kuala Lumpur Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 1017 reviews" "
Rating 8 - Good. 328 out of 1017 reviews" "
Rating 6 - Okay. 96 out of 1017 reviews" "
Rating 4 - Poor. 53 out of 1017 reviews" "
Rating 2 - Terrible. 33 out of 1017 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Sheraton is old and dirty with a lot mucks in the Bathroom. The mall coress the street is old and dead. Never go back
Stayed 3 nights in Aug 2024

8/10 Good

Juarez Jose

Traveled with partner
Liked: Property conditions & facilities
Nice accommodation and responsive crew.
Stayed 2 nights in Aug 2024

6/10 Okay

Mhd Soubhi

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location, bad place to stay.
So we check in around 10 pm and one of the rooms where real smells humid and has water drops coming from the AC in the dressing room. We asked for changing the room, so this has not been taking seriously, so I needed to step down and re ask the receptionist for that. Funny enough she wanted me to provide pictures proving that. Then room changed to a different floor, so now my kids are 10 floors away, as they claimed no available rooms in the same floor. I accepted as I had no other option, we moved to the other room and it smells terrible, seems it had been left with no AC for long days. My wife decided to go and have a fight with took a plenty of time with some anger level, then we secured a room for the kids 4 floors away which was decent. Upon check out we asked for bell boy to help with the language but never came, so I had to take everything down myself, when I saw the bell boy down hr apologized claiming that he is so busy. Very low quality hotel and super old, can’t be considered as Sheraton, though the location is awesome and very close to everything. Will never repeat.
Stayed 3 nights in Aug 2024

6/10 Okay

Kwee Hian

Liked: Cleanliness, amenities
There not a lot of check in counter. I was told that the hotel staff will call when the room was ready but there is no call till 345pm where I have to go to the counter to check for my room.
Stayed 1 night in Aug 2024

4/10 Poor

Asif

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2024

8/10 Good

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Good location. Recommend the spa. The cleaner let down the experience. Most days there would be something missing from the room that needed to be replaced, but when I called they fixed it up immediately.
Stayed 6 nights in Jul 2024

8/10 Good

Younes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Jul 2024

8/10 Good

KgaiMun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Masood

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KL
Great place to stay
Stayed 13 nights in Jul 2024

4/10 Poor

Karkeem

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel in its self was very beautiful but on arrival we were scheduled to check in at 1500 but due to system errors we were made to wait almost two hours after our scheduled check in time which was very frustrating and there were not enough attendance at the front counter to support checking in personnel it was a very big back up
Stayed 1 night in Jul 2024

10/10 Excellent

Hilary Ayikwele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, the bed was extremely comfortable and the people extremely welcoming!
Stayed 3 nights in Jun 2024

10/10 Excellent

Rashmika Ravihansa

Good
Stayed 2 nights in Jul 2024

2/10 Terrible

WONG, WILAYAH PERSEKUTUAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ktqbye.
Stayed 1 night in Jun 2024

4/10 Poor

Nur Syamimi binti

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gurmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful in every step
Stayed 2 nights in May 2024

10/10 Excellent

Aladdin, ARLINGTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steph are very helpful and kind the best hotel with very friendly people they make our stay pleasant everything about the hotel and the people is fantastic
Stayed 4 nights in May 2024

10/10 Excellent

ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The room is super clean and comfortable to sleep Breakfast is so so and not much variety of food but good though. Their service is excellent
Stayed 3 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the staff I interacted with were excellent. All were help full, polite, and happy pleasant people. I cannot think of anything I did not like.
Stayed 6 nights in May 2024

2/10 Terrible

KIM CHWEE

Stayed 3 nights in May 2024

10/10 Excellent

Ahava Sarah, marina del rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful lobby area that is breathtaking to behold. The rooms are very large ... however this is an old property and this is noticeable in the rooms that could do with a makeover. However the lobby area is exceptional. And makes up for everything. Great service as well. Hospitality gets top marks!
Stayed 1 night in Mar 2024

8/10 Good

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Yasuaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, breakfast and atmosphere of the hotel is very nice. Around the hotel, there are many kinds of nice restaurants.
Stayed 2 nights in Mar 2024