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Sunway Pyramid Hotel

4.0 star property

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December 2024
January 2025

Photo gallery for Sunway Pyramid Hotel

Exterior
Family Room, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board
Water park
Sports facility
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, 47500
  • Sunway Pyramid Convention Centre
    1 min walk
  • Pinnacle Sunway
    4 min walk
  • Sunway Pyramid Mall
    6 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah)
    21 min drive

Room options

View all photos for Executive Room, 1 Bedroom, City View

In-room safe, desk, soundproofing, iron/ironing board

Executive Room, 1 Bedroom, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board

Family Room, 1 Bedroom

  • 291 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Deluxe Room, 1 Bedroom

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 Bedroom

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom, Park View

Deluxe Room, 1 Bedroom, Park View | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 Bedroom, Park View

  • 280 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite, 1 Bedroom, 2 Bathrooms

Family Suite, 1 Bedroom, 2 Bathrooms | In-room safe, desk, soundproofing, iron/ironing board

Family Suite, 1 Bedroom, 2 Bathrooms

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Studio

Standard Studio | In-room safe, desk, soundproofing, iron/ironing board

Standard Studio

  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Club Room

In-room safe, desk, soundproofing, iron/ironing board

Executive Club Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

Pool
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (459)
The price is $260
per night
$283 total
includes taxes & fees
Dec 7 - Dec 8
Sunway Lagoon Hotel (formerly Sunway Clio Hotel)

About this property

Sunway Pyramid Hotel

4-star Petaling Jaya hotel, connected to a shopping center in Bandar Sunway
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and a free area shuttle are also provided. Additionally, valet parking, 24-hour room service, and conference space are onsite.
Sunway Pyramid Hotel offers 564 air-conditioned accommodations with safes and complimentary bottled water. LED televisions come with premium satellite channels. Bathrooms include showers, slippers, bidets, and complimentary toiletries.

This Petaling Jaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sunway Pyramid Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Sunway Pyramid Hotel has a restaurant on site.
24-hour room service is available.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 11:30 PM on request
  • Free area shuttle
  • Onsite parking available only on request
  • Covered self parking on site (MYR 15 per night; includes in/out privileges)
  • Valet parking on site (MYR 45 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 130 for adults and MYR 65 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping mall

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (24 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 148.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 130.00 for adults and MYR 65.00 for children
  • Airport shuttle fee: MYR 170 per vehicle (roundtrip, maximum occupancy 4)
  • Covered self parking fee: MYR 15 per night (in/out privileges)
  • Valet parking fee: MYR 45 per day
  • Rollaway bed fee: MYR 148.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Petaling Jaya
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Sunway Pyramid Hotel Hotel
Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Hotel Hotel Petaling Jaya

Sunway Pyramid Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 328 out of 768 reviews" "
Rating 8 - Good. 313 out of 768 reviews" "
Rating 6 - Okay. 75 out of 768 reviews" "
Rating 4 - Poor. 34 out of 768 reviews" "
Rating 2 - Terrible. 18 out of 768 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay there.
Stayed 1 night in Aug 2024

10/10 Excellent

Leigh Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy when DJ was playing at nearby waterpark
Stayed 1 night in Aug 2024

8/10 Good

Hansson

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ramesh

Business traveler, Traveled with family
Liked: Amenities
The access card and security were terrible. During my stay, I had to change my card on average 5 times a day. The staff who knew my issues were unable to help at all.
Stayed 4 nights in Jun 2024

10/10 Excellent

KOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

ANTHONNETTE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to my medical center and convenience of shopping and eateries.
Stayed 3 nights in Jul 2024

10/10 Excellent

Soo hoe

Stayed 2 nights in May 2024

8/10 Good

Vincent

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Elif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Salim bin Maidin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, easy access to the shopping mall for my kids. Friendly staffs and ease in checking in. Next door is Sunway Lagoon.Will come back again.
Stayed 4 nights in Jun 2024

10/10 Excellent

Kasper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and task-oriented. Booking is always a challenge.
Stayed 1 night in Jun 2024

10/10 Excellent

Chin Huat Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location, Great staff, Good value
One thing that can help make the hotel even better than it is tpfay: Smart TV so we can have YouTube, Netflix etc ...
Stayed 3 nights in May 2024

8/10 Good

Benny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the check in and room stay experience was great and value for money. The room is family friendly. The convenience of being connected to the sunway pyramid mall and location was a bonus. Nearby shops, eateries and pharmacy just across. Parking is abit disappointing to have to pay season parking 15rm per day though despite being guests. Should look into absorbing costs for those drive and check in for a more enjoyable experience. Suggestion to improve: 1)lobby area fragrance smell too overwhelming. To look into it. May not appeal to mass public. 2) breakfast buffet is not at this hotel, have to walk over to hotel. But issue is price to purchase additional pax breakfast does not tally with 3rd party travel websites vs over counter prices. Do tidy up this info with your partners as its a big difference. Different travel apps showing different pricing. So guests wont have to make the long walk only to find the prices are more expensive than listed. 3) some crowd control at hotel breakfast entrance just outside the lift start to be bottleneck Thank you for the experience!
Stayed 1 night in May 2024

8/10 Good

Siddhartha P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

PUEY KIAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been staying with this hotel for all my KL trips. Hotel is pleasant to stay and easily accessible since it’s attach to a mall
Stayed 1 night in May 2024

10/10 Excellent

Chee Chong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Eugene, Milpitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem with the property, but issues with online reservation system caused me to basically pay a full day more than my stay due to virtual system mistake. Be careful booking via online services, they do not cooperate with issues.
Stayed 3 nights in May 2024

8/10 Good

Julin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

ANTHONNETTE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to health centre
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024

6/10 Okay

Doreen

Stayed 1 night in Apr 2024

8/10 Good

Jennie, San Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not what I expected, I did not get my upgrade the way I expected
Stayed 2 nights in Apr 2024

10/10 Excellent

Aswathi Winny, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Hi, it’s a great property. Just wish the food ( for room service) didn’t come in paper bags. Thanks Aswathi
Stayed 1 night in Apr 2024

4/10 Poor

Wee koon

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Run down condition despite being a “suite”. Damaged hairdryer, badly maintained gym facilities with zero ventilation, creaky wooden cupboards.
Stayed 1 night in Mar 2024

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always talk about VIP amenities yet never makes a difference
Stayed 1 night in Mar 2024