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Aparthotel

THE FACE Suites Hotel

5.0 star property

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Photo gallery for THE FACE Suites Hotel

Interior
Gym
2 outdoor pools
2 restaurants, lunch, dinner served; international cuisine
Full-size fridge, microwave, dishwasher, electric kettle

Popular amenities

  • Bar
  • Outdoor Space
  • Dryer
  • Kitchen
  • Washer

Explore the area

Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Petronas Twin Towers
    ‪10 min walk‬
  • Suria KLCC Shopping Centre
    ‪12 min walk‬
  • KLCC Park
    ‪14 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Full-size fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 880 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 1 Bedroom

  • 850 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 Bedroom

  • 850 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 2 Bedrooms

  • 1325 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | 1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Grand Premier

  • 1090 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 1 Bedroom

  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 1 Bedroom

  • 1030 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Bedrooms

  • 1020 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Superior Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Bedrooms

  • Studio
  • 1 bathroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms

  • 1050 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Bedrooms

  • Studio
  • 2 bathrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

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About this property

THE FACE Suites Hotel

5-star aparthotel in Golden Triangle
This aparthotel features 2 restaurants, 2 outdoor pools, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a refrigerator, a microwave, and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches like bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
THE FACE Suites Hotel features 2 outdoor swimming pools, a fitness center, and a children's pool. Dining is available at one of the aparthotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury aparthotel also offers a rooftop terrace, concierge services, and laundry facilities. Onsite parking is available (surcharge).

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.
Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 19 to August 22:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 966 out of 1689 reviews
Rating 8 - Good. 497 out of 1689 reviews
Rating 6 - Okay. 123 out of 1689 reviews
Rating 4 - Poor. 64 out of 1689 reviews
Rating 2 - Terrible. 39 out of 1689 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
Stayed 3 nights in Mar 2025

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
Stayed 3 nights in Dec 2024

8/10 Good

Changsheng

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.
Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned
Stayed 5 nights in Dec 2024

8/10 Good

khaled

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean , nice staff , elevator is an issue specially at peak time of checkout
Stayed 2 nights in Dec 2024

8/10 Good

Christopher Hans

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deante

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg
Stayed 7 nights in Dec 2024

10/10 Excellent

Klaus

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!
Stayed 3 nights in Dec 2024

10/10 Excellent

claudia

Liked: Cleanliness, room comfort

lovely

Love the location, love the suite ….overall ….manifique
Stayed 3 nights in Nov 2024

8/10 Good

kongkiat

Liked: Amenities
the room which i stayed was a little dark not new
Stayed 5 nights in Nov 2024

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Ratha

Traveled with partner
Liked: Cleanliness, amenities
large room
Stayed 5 nights in Nov 2024

6/10 Okay

Rory

Liked: Amenities
Spacious rooms, a little worn in places. Was not offered a room upgrade on this occasion, due to lack of availability. I have been a customer of Faces for a number of years, my may think twice over a return visit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Moynul, Birmingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay Our suite was superb. Very large and spacious. Bukit Nanas metro line also within walking distance. Over happy and would return
Stayed 8 nights in Oct 2024

6/10 Okay

Poh Choo

Traveled with family
Other than the long wait for check in and the lift, a wonderful stay with my family
Stayed 1 night in Nov 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here over the years as part of my travelling to Asia trip. Always enjoyed my stay a Face, that's why I always return😍
Stayed 1 night in Oct 2024

10/10 Excellent

Rory

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at Face apartments a number of times and have always received excellent service
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Traveled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ashni

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Jiaxin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The apartment size is great, spacious and well decorated. Communication was bad. No one ever picked up the phone, we tried reception, house keeping and concierge..however line never got through. The washing machine was broken……had my clothes locked in there the night before check out day and half washed..disaster..and small things like only provided us half a toilet paper roll for a 2-bedroom apartment (4 guests)……if you need anything, you must go down to reception and request face to face.
Stayed 2 nights in Sep 2024

6/10 Okay

Shlomi Shlomo

Liked: Cleanliness, property conditions & facilities
Not as nice, as advertised! Don’t be impressed by the restaurant that they advertise. In this property, there is NO restaurant! The restaurant is in the next door building, which is a different business, so you can’t make a charge to your room, if you eat there! Rooms are huge and are fine. If you are looking for luxurious places, that is definitely NOT the place. But it is very descent and clean. The best part is the bed and pillows; VERY comfortable. The place is like a huge factory. Too many people all the time, the entrance ALWAYS blocked by so many cars that are arriving there every second. Staff are friendly and helpful. NON of my Expedia VIP status were acknowledged! Overall, it is not a bad place, but it was way too busy for me…
Stayed 3 nights in Sep 2024

6/10 Okay

Jay

Liked: Room comfort
Stayed 4 nights in Jun 2024