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The Regency Hotel Kuala Lumpur

3.5 star property

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Photo gallery for The Regency Hotel Kuala Lumpur

Outdoor pool
View from property
Interior entrance
Deluxe Room, 2 Twin Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace
Lounge

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Pool
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Room service

Explore the area

Map
No 3 Jalan Raja Alang, Kuala Lumpur, 50300
  • SOGO
    ‪12 min walk‬
  • World Trade Centre Kuala Lumpur
    ‪14 min walk‬
  • Sunway Putra Mall
    ‪15 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪59 min drive‬

Room options

View all photos for Superior Suite, 1 King Bed, Non Smoking, City View

Superior Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Deluxe Room, 2 Twin Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, City View

View from room

Deluxe Suite, 1 King Bed, Non Smoking, City View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Executive Suite, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking, City View

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

Superior Room, 2 Twin Beds, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Regency Hotel Kuala Lumpur

3.5-star hotel in Chow Kit
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space.
The Regency Hotel Kuala Lumpur offers 311 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers an outdoor pool, concierge services, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

The Regency Hotel Kuala Lumpur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
The Regency Hotel Kuala Lumpur has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MYR 30 for adults and MYR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 80.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 30 for adults and MYR 15 for children
  • Self parking fee: MYR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Regency Kuala Lumpur
Kuala Lumpur Regency Hotel
Regency Hotel Kuala Lumpur
Regency Kuala Lumpur
Regency Kuala Lumpur Hotel
The Regency Kuala Lumpur
The Regency Hotel Kuala Lumpur Hotel
The Regency Hotel Kuala Lumpur Kuala Lumpur
The Regency Hotel Kuala Lumpur Hotel Kuala Lumpur

The Regency Hotel Kuala Lumpur Reviews

Reviews

6.0
Rating 10 - Excellent. 23 out of 199 reviews
Rating 8 - Good. 59 out of 199 reviews
Rating 6 - Okay. 50 out of 199 reviews
Rating 4 - Poor. 27 out of 199 reviews
Rating 2 - Terrible. 40 out of 199 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It has spacious lobby and rooms, however, unfortunately the furniture is old. The lacking cleanliness, bed linen was not replaced, the bathroom was not cleaned properly, the carpet was not vacuumed.
Stayed 8 nights in Feb 2020

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

YVON

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Norhayati

Traveled with family
Disliked: Staff & service
Waited 1 hr standing to check in
We took 1 hour to register, there is no system in checking on, long queue, i booked 2 rooms but the hotel said i booked only 1 room, we have to wait linger for that. we cant get to see the fire works from our room, cant choose room, pool was closed.
Stayed 1 night in Dec 2019

2/10 Terrible

Gillet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room - Managers who don't care....
I am writing this at 1.30am to let you know that we have had a terrible experience at this Regency Hotel Kuala Lumpur. Upon check in at about 5.30 pm we realised that both our rooms 1921 & 1922 had blown light bulbs in the corridor, in the wardrobe, and the side table, then both mini fridges were out of order , both phones were not working either (what if there was an emergency!!?) and lastly for the worst part, we found cockroaches in the room. Had to go down to the reception for assistance and even spoke to the manager who said he'll come up to take a look but instead sent the housekeeper and maintenance guy .all the while, had us waiting for more than an hr, not daring to sit anywhere in the room. We then had the housekeeping spray some insecticide to kill 2 cockroaches we saw by the bed before we had to go out for our dinner appointment. Upon returning to our rooms just around midnight, to our horror, the insecticide had made even more cockroaches come out of their hiding and were running everywhere in the room,on the bed , under the bed and sofa chairs!! This was a last straw for us. She was visibly shaken and upset. We came down to reception yet again immediately and requested to see the duty manager but there wasn't any. We had the reception clerk work out a way to change us to another room and we decided to cancel the second night and have booked a second night elsewhere immediately. This has been a very horrible experience for me, with my visiting from France
Stayed 2 nights in Dec 2019

6/10 Okay

MJ

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2019

10/10 Excellent

Ka yan

Liked: Cleanliness, staff & service, room comfort
Historic and classical 60s hotel in pasar chow kit
The hotel is very classical and authentic in a busy pasar chow kit. Aa a heritage hotel the toilet curtains and door frames can be better maintained. Great that KL chow kit still have historic hotel with 60s style. Lovely piano in the cafe lobby.
Stayed 1 night in Dec 2019

8/10 Good

SELVAM

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Anith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED AT ALL
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good to comment
Stayed 2 nights in Dec 2019

6/10 Okay

Chun Kai

Liked: Staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Room 1413 had cockroach
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stay for 1 night. Staff is ok but a bit dissappointed with their housekeeping. Tv picture quality is not
Stayed 1 night in Nov 2019

4/10 Poor

Hairunisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the considerate staff to let us a later check out so that we are able to perform our prayers. there are cockroaches in the room and toilet. the iron is not available in the room and troublesome for guest to go to the iron room. the iron room is pretty hot as it doesnt has any fan or aircond in it.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

The hotel give only 2 pillow. I have to pay rm10 for extra pillow.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I arrived the hotel 16th August 2019, the reception staff was polite and friendly, how every checking took a while. The facilities urgently requires an upgrade, from the lift to the rooms, the air con was not cool. The only plus for me is the swimming pool which I really enjoyed.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

4/10 Poor

imran

Disliked: Cleanliness, staff & service, room comfort
Would not recommend’
It’s a very busy hotel’ it took a lot of time to check in’ changed the room three times’ miss management’ Only one Hotel receptionist is nice’ all other have rude faces’
Stayed 1 night in Jul 2019

2/10 Terrible

Jay, Hong Kong

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big NO. Stay away from this place. I thought The Regency KL had a nice ring to it but no! I let slide the fact that this hotel is right in front of a wet market. Our room was visibly dusty and untidy. Stains on the carpet, sheets and towels. TV in our room was one of those old types, no remote control and definitely no cable TV. No wifi! The very basic of creature comforts that you expect even from the smallest of inns like toothbrush, toothpaste and other toiletries were not provided. We let those slide. But what we could not take was the dirty, dark, rusty water that greeted us in the shower on the early morning of our 3rd day in the hotel. The way they handled the situation was appalling with no other solution than to keep the water running for 30mins. 3 hours later, the water still had rust particles and we couldn't go on with our day because of their horrible facilities. Front desk promised to send bottled water but failed to deliver so we decided to check out and demand a refund. While front desk ladies were apologetic, the manager never said a single sorry to us and was arrogant when she faced us. I'm very patient and forgiving and if the water incident did not happen, I would have finished my stay there and probably leave them a 1 out of 5 rating instead of a big ZERO. What made it worse was that there was a nearby Hilton budget hotel less than 50 meters away that's almost giving me the finger every time I look out the window for the bad decision I've made
Stayed 4 nights in Jul 2019