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Arena Boutique Hotel Kuala Terengganu

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arena Boutique Hotel Kuala Terengganu

Interior entrance
Superior Family-3 Room | Desk, soundproofing, iron/ironing board, bed sheets
Executive Suite | Living area | Smart TV, Netflix, streaming services
Lobby
Fitness facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included

Explore the area

Map
No 49, Jalan Sultan Ismail, Kuala Terengganu, Terengganu, 20200
  • Kampung Cina
    3 min walk
  • Sultan Ismail Nasiruddin Shah Stadium
    8 min walk
  • Pasar Payang
    9 min walk
  • Kuala Terengganu (TGG-Sultan Mahmood)
    22 min drive

Room options

View all photos for Premium King

Premium King | Desk, soundproofing, iron/ironing board, bed sheets

Premium King

  • 357 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family-3 Room

Superior Family-3 Room | Desk, soundproofing, iron/ironing board, bed sheets

Superior Family-3 Room

  • 292 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Single

Superior Single | Desk, soundproofing, iron/ironing board, bed sheets

Superior Single

  • 150 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Queen

Superior Queen | Desk, soundproofing, iron/ironing board, bed sheets

Superior Queen

  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Family-5 Room

Premium Family-5 Room | Desk, soundproofing, iron/ironing board, bed sheets

Premium Family-5 Room

  • 390 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Deluxe Family-4 Room

Deluxe Family-4 Room | Desk, soundproofing, iron/ironing board, bed sheets

Deluxe Family-4 Room

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King

Desk, soundproofing, iron/ironing board, bed sheets

Deluxe King

  • 287 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Superior Twin | Desk, soundproofing, iron/ironing board, bed sheets

Superior Twin

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Desk, soundproofing, iron/ironing board, bed sheets

Executive Suite

  • 473 sq ft
  • Sleeps 3
  • 1 King Bed, 1 Queen Sofa Bed and 1 Twin Futon

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Front of property

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per night
$29 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

Arena Boutique Hotel Kuala Terengganu

3-star Kuala Terengganu hotel with Smart TVs
A 24-hour fitness center, a business center, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Arena Boutique Hotel Kuala Terengganu offers 88 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Smart televisions come with Netflix.

Bathrooms include showers, bidets, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and 2 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center, tour/ticket assistance, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Arena Boutique Hotel Kuala Terengganu is a smoke-free property.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 600 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Phone accessibility kit
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MYR 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 30 per vehicle
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parking is available on a first-come, first-served basis. Parking reservations are not accepted.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Arena Kuala Terengganu
Arena Boutique Hotel Kuala Terengganu Hotel
Arena Boutique Hotel Kuala Terengganu Kuala Terengganu
Arena Boutique Hotel Kuala Terengganu Hotel Kuala Terengganu

Arena Boutique Hotel Kuala Terengganu Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 49 reviews" "
Rating 8 - Good. 16 out of 49 reviews" "
Rating 6 - Okay. 5 out of 49 reviews" "
Rating 4 - Poor. 4 out of 49 reviews" "
Rating 2 - Terrible. 3 out of 49 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

KWOK LEUNG KELVIN

Stayed 1 night in Jul 2024

8/10 Good

Seng, Bothell

Traveled with family
Liked: Staff & service
There were lots of insect in the bathroom. Sheets were stained and window ledges covered with bird poop. Check in needs a RM 100 cash deposit and have to retain the receipt to claim the money back. Did not know this in advance since nobody said anything. No convenience store close by. Closest restaurants are in Kampung Cina which is about 10 mins walk.
Stayed 1 night in Jun 2024

6/10 Okay

Patrick

Disliked: Cleanliness
Noisy 1st floor room
Basic hotel fine for a stop over. Location is very convenient to nearby Chinatown. Room on the 1st floor was very noisy. Housekeeping is so-so ( dust and fine cobwebs at corners etc).
Stayed 1 night in Apr 2024

10/10 Excellent

KimTong

Stayed 1 night in Mar 2024

8/10 Good

Tan Poo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

4/10 Poor

Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ants, dirty fridge and stained bedsheets
The staff of this hotel was very kind and the location was good. The negative part was the cleanliness. Pretty much everything in the room was dirty (yellow fluid in the mini fridge, multiple stains on the bedsheets, bathroom, floors, cups, counter..) Also this room was infested by ants. And then I saw infested, I mean over a few hundreds. I was very disappointed and will not stay here again.
Fridge filled with liquid and also wasn't working well.
Stains on the bedsheet
Stayed 1 night in Mar 2024

8/10 Good

Soon Keong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the downtown.
Stayed 1 night in Feb 2024

4/10 Poor

Zlyana

Disliked: Cleanliness
Stayed 3 nights in Jun 2023

8/10 Good

Harveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total of 5 floors, each floor has it's own ironing facility. Rooms are okay maybe can include basic amenities such as vanity kit. Requested for a room with window, but the view was toward the inner part of building (view of aircond compressors). Just next door to it, is a restaurant/café (Plan A). Walkable distant to china town and surrounded by banks, pharmacies. Overall it was okay for 1 night stay.
Stayed 1 night in Apr 2023

8/10 Good

Munizah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice business hotel with comfy no frills amenities. Furnishings are new and polished. easy access to shopping and nice cafes as it's in town. Parking at the back also good but limited. The hotel photo showing gym is not true as only for walk in guest for others have small fee to pay 😒. No snacks or refreshments provided at lounge as stated in room poster. Hotel reception staff male unfriendly did not have welcoming persona i had to call on him to ask question but he answers reluctantly..

4/10 Poor

LOW

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable hotel
hotel was clean and comfortable. Also easy walk to chinatown for nice food and bus terminal
Stayed 1 night in Apr 2022

2/10 Terrible

Neil, Petaling Jaya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Prepaid via Expedia RM170 (plus tax) a night for three nights in their 'Superior' Single Room. At check-in, discovered the room was being advertised for RM75 and contained no cupboard, drawers or mini-fridge. When I asked reception for extra hangers and a towel, was refused. Glad I brought all my own toiletries as there were none in the room. Checked out a day early because I was so unhappy with the room and service and (of course) was refused a refund on the night I was no longer staying. Extremely disappointing experience.
Stayed 3 nights in Mar 2022

6/10 Okay

Emily

Stayed 1 night in Feb 2022

8/10 Good

Hasbuhaidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing services except the room locked too early before 12 pm.
Stayed 2 nights in Dec 2021

10/10 Excellent

Eileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Very comfy bed. Clean and good stay. 10 mins walk to China town. Lots of bank here. Easy for ATM.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kk
Location of hotel is very convenient with banks just across the road and very near to city
Stayed 2 nights in Aug 2021

10/10 Excellent

MOHD SAMSUL

Liked: Cleanliness, property conditions & facilities, room comfort
👍👍👍
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Smelly pillow and bed sheet
The bed sheet and and pillow is a little bit smelly, please wash or clean it, remove the smell. If this can be improved, I’ll definitely give 5/5 star. Overall it’s good.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Cheap. rooms are noisy because of noisy staffs
All were good for this price except that u wont br able to rest well because it was veey noisy. Tou can year wveryine close their doors. Workers always bang their foor whenever they walk in and out from the staff room and when they do room service. U will hear alot of banging at night. U get heart attack if u r weak
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
New, clean and comfortable hotel
New, relatively comfortable hotel. Rooms are a bit barebone and could be better designed. But everything is clean and functional. One let down was the staff, who were not very friendly.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, cozy, good staff. The parking a little bit far and share with outsider even though you dont need to pay for the parking. Sometime it's hard to find a parking spot and a little worried about your car as it far from the hotel. I suggest to prepare a parking space for the guest only.
Stayed 4 nights in Feb 2020

10/10 Excellent

Serene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and chic design room, good service even though we need to be patient during check in due to limited persons allowed at the counter now. Location is excellent, close to Chinatown and they have dedicated parking behind the hotel.
Stayed 1 night in Aug 2020