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Sumai Hotel Apartment

3.0 star property

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Photo gallery for Sumai Hotel Apartment

Beach
Cleanliness standards
Front of property
Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV
Standard Room | 2 bedrooms, desk, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
$43
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400
  • KTCC Mall
    ‪7 min walk‬
  • Kuala Terengganu Drawbridge
    ‪15 min walk‬
  • Pasar Payang
    ‪2 min drive‬
  • Kuala Terengganu (TGG-Sultan Mahmood)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Standard Room | 2 bedrooms, desk, iron/ironing board, free WiFi

Standard Room

  • 304 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio

Studio | 2 bedrooms, desk, iron/ironing board, free WiFi

Studio

  • 347 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | 2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 3 Bedrooms

  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Apartment, 2 Bedrooms

2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms | 2 bedrooms, desk, iron/ironing board, free WiFi

Apartment, 4 Bedrooms

  • 4 bedrooms
  • City view
  • Sleeps 7
  • 1 Queen Bed and 5 Twin Beds

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About this property

Sumai Hotel Apartment

3-star Kuala Terengganu hotel walkable to KTCC Mall
Along with an indoor pool, this hotel has a restaurant and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sumai Hotel Apartment offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, bidets, and complimentary toiletries.

This Kuala Terengganu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
The hotel offers a restaurant. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, barbecue grills, and concierge services. Complimentary self parking is available on site.

Sumai Hotel Apartment has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Bintang Laut - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A restaurant

Restaurants on site

  • Bintang Laut

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 100 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 100 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Sumai Hotel Apartment Kuala Terengganu
Sumai Apartment Kuala Terengganu
Sumai Apartment
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Hotel
Sumai Hotel Apartment Kuala Terengganu
Sumai Hotel Apartment Hotel Kuala Terengganu

Sumai Hotel Apartment Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 63 reviews
Rating 8 - Good. 20 out of 63 reviews
Rating 6 - Okay. 20 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohd Nizam

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to mosque, food court
Stayed 1 night in Sep 2024

2/10 Terrible

KC

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
Stayed 2 nights in May 2024

6/10 Okay

Hannis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never come again

Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023

2/10 Terrible

KIM BIOW

Traveled with family
Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023

8/10 Good

zaini

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Nor Afida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimal tapi boleh stay lagi.

Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in May 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019

6/10 Okay

Nurul

Business traveler, Traveled with family
Liked: Staff & service
good staff
Stayed 1 night in Aug 2019

4/10 Poor

Haziman

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019

2/10 Terrible

Kc

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel should close down

Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019

2/10 Terrible

Mei lian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
Stayed 3 nights in Jun 2019

8/10 Good

Noormawati omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Bella, Kuala Lumpur

Traveled with family
Can stay with big family in 1 apartment
Stayed 1 night in Jun 2019

6/10 Okay

WAN, Kelantan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front door very old. The interior concept also old. But overall the room is clean.
Stayed 1 night in Apr 2019

8/10 Good

surya

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Friendly staff.

Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
Stayed 1 night in Apr 2019

6/10 Okay

Azharuddin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

hotel need upgrade

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Ok.good palace
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
Stayed 1 night in Feb 2019