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Stayinn Gateway Hotel Apartment

3.0 star property

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January 2025

Photo gallery for Stayinn Gateway Hotel Apartment

City view
Executive Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds
Toaster
City view from property
Premier Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Parking included
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
No 9 Jalan Bukit Mata, Kuching, Sarawak, 93100
  • Hills Shopping Mall
    2 min walk
  • Tun Jugah Shopping Center
    3 min walk
  • Jalan Padungan
    7 min walk
  • Kuching (KCH-Kuching Intl.)
    17 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, iron/ironing board, rollaway beds

Standard Twin Room

  • 320 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Apartment, 2 Bedrooms

Premier Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Premier Apartment, 2 Bedrooms

  • 1087 sq ft
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, iron/ironing board, rollaway beds

Standard Double Room

  • 320 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | In-room safe, desk, iron/ironing board, rollaway beds

Executive Apartment, 2 Bedrooms

  • 818 sq ft
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Three Bedrooms Apartment

In-room safe, desk, iron/ironing board, rollaway beds

Three Bedrooms Apartment

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Standard King Room

In-room safe, desk, iron/ironing board, rollaway beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, desk, iron/ironing board, rollaway beds

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Two-Bedroom Apartment

In-room safe, desk, iron/ironing board, rollaway beds

Executive Two-Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed OR 1 Queen Bed and 2 Twin Beds

View all photos for Premier Two Bedrooms Apartment

In-room safe, desk, iron/ironing board, rollaway beds

Premier Two Bedrooms Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Exterior

Astana Wing - Riverside Majestic Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (127)
The price is $76
per night
$82 total
includes taxes & fees
Dec 11 - Dec 12
Astana Wing - Riverside Majestic Hotel

About this property

Stayinn Gateway Hotel Apartment

3-star Kuching hotel steps from Hills Shopping Mall
Along with a rooftop terrace, this smoke-free hotel has a business center and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and express check-in are onsite.
Stayinn Gateway Hotel Apartment offers 44 air-conditioned accommodations with DVD players and laptop-compatible safes. 32-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. This business-friendly hotel also offers a rooftop terrace, a vending machine, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Stayinn Gateway Hotel Apartment is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Residents Lounge - This restaurant serves breakfast only.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: MYR 15 for adults and MYR 10 for children

Restaurants on site

  • Residents Lounge

Family friendly

  • DVD player
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels
  • DVD player
  • DVR

Food and drink

  • Free bottled water
  • Toaster

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 1:30 AM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Security help desk at back entrance on the ground floor]
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 60.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MYR 15 for adults and MYR 10 for children
  • Rollaway bed fee: MYR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Ariva Gateway
Ariva Gateway Hotel
Ariva Gateway Hotel Kuching
Ariva Gateway Kuching
Ariva Kuching
Gateway Kuching
Ariva Gateway Kuching Hotel Kuching
Ariva Gateway Kuching Sarawak
Somerset Gateway Hotel Kuching
Somerset Gateway Kuching
Ariva Gateway Kuching Serviced Residences Hotel
Ariva Gateway Serviced Residences Hotel
Ariva Gateway Serviced Residences
Somerset Gateway Kuching
Somerset Gateway Hotel Kuching
Ariva Gateway Kuching Serviced Residences Sarawak
Ariva Gateway Serviced Resinc
Stayinn Gateway Kuching
Stayinn Gateway Hotel Apartment Hotel
Stayinn Gateway Hotel Apartment Kuching
Ariva Gateway Kuching Serviced Residences
Stayinn Gateway Hotel Apartment Hotel Kuching

Stayinn Gateway Hotel Apartment Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 166 reviews" "
Rating 8 - Good. 81 out of 166 reviews" "
Rating 6 - Okay. 40 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 8 out of 166 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ayunie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

IvanOh, KL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Stayed 4 nights in Jul 2020

10/10 Excellent

Muhammad Radhi Aiman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to get parking
Stayed 1 night in Jul 2020

6/10 Okay

Christine

Traveled with group
Disliked: Cleanliness
unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Stayed 3 nights in Oct 2019

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Stayed 2 nights in Apr 2019

8/10 Good

Azhar

Liked: Cleanliness, staff & service, amenities
Staff was friendly but room carpet wasnt very clean
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

10/10 Excellent

Morsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Chin Yen

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location but old and tired
The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.

6/10 Okay

Sp, Sg

Liked: Staff & service
Disliked: Room comfort
Normal
Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor lift service
Stayed 2 nights in Dec 2017

6/10 Okay

Rachid, Selangor

Room need refurbishment
Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
Stayed 2 nights in Dec 2017

10/10 Excellent

satiah

Liked: Cleanliness, property conditions & facilities, room comfort
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Stayed 1 night in Dec 2017

8/10 Good

Normaizatul

Liked: Staff & service
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Reasonable
The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay.
The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Stayed 5 nights in Sep 2017

8/10 Good

mel, aus

Liked: Staff & service, room comfort
Spacious place to stay for a family
Close to everything. Easy place to stay for a family. Good pool.
Stayed 6 nights in Sep 2017

8/10 Good

Gim Hong

Liked: Cleanliness, staff & service, room comfort
Difficult to locate hotel reception.
I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Stayed 2 nights in Sep 2017

8/10 Good

Lee

Liked: Room comfort
Ok
suitable for short stay. Don't get fool by the photos.
Stayed 1 night in Jul 2017

2/10 Terrible

Gabrielle, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accurate rating 2star
We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Stayed 5 nights in Jun 2017

6/10 Okay

Mohd, Penang, Malaysia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel near to Pullman or Hilton in Kuching
Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)

4/10 Poor

tey, Selangor

Disliked: Property conditions & facilities
Poor Parking. NExt to best seafood food court.
The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.