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Sheraton Kuching Hotel

3.5 star property

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Photo gallery for Sheraton Kuching Hotel

Outdoor pool
5 restaurants, lunch, dinner served; Chinese cuisine
In-room safe, desk, laptop workspace, blackout drapes
5 restaurants, lunch, dinner served; Chinese cuisine
Presidential Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry
$120
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
2, Jalan Padungan, Kuching, 93100
  • Place, Jalan Padungan
    ‪3 min walk‬
  • Place, Hills Shopping Mall
    ‪3 min walk‬
  • Place, Kuching Waterfront
    ‪13 min walk‬
  • Airport, Kuching (KCH-Kuching Intl.)
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 Twin Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Twin Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Twin Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Twin Bed

8.0 out of 10
Very good
(2 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Premier Room, 1 King Bed, City View

  • 387 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | View from property

Club Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Twin Bed

In-room safe, desk, laptop workspace, blackout drapes

Club Room, 1 Twin Bed

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 Bedroom

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite, 1 Bedroom

  • 102 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Presidential Suite, 1 King Bed

  • 4026 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Kuching Hotel

3.5-star Kuching hotel walkable to Hills Shopping Mall
This smoke-free hotel features 5 restaurants, an outdoor pool, and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and a children's pool are onsite. Housekeeping is available on request.
Sheraton Kuching Hotel offers 378 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 55-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Kuching hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Kuching Hotel features an outdoor pool and a children's pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

4 meeting rooms are available. This Kuching hotel also offers tour/ticket assistance, a garden, and concierge services. Parking is available onsite for a surcharge.

Sheraton Kuching Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Nomadic - Onsite coffee shop.
Gu Jin - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Ukemochi - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
The Assembly Lounge - This lobby lounge serves light fare only. Open daily.
Tabby Gastro Bar - This rooftop bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (MYR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 88 for adults and MYR 44 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Gu Jin
  • Nomadic
  • Tabby Gastro Bar
  • The Assembly Lounge
  • Ukemochi

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 162.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 88 for adults and MYR 44 for children
  • Secured self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 162.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Kuching Hotel Hotel
Sheraton Kuching Hotel Kuching
Sheraton Kuching Hotel Hotel Kuching

Sheraton Kuching Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 81 reviews
Rating 8 - Good. 10 out of 81 reviews
Rating 6 - Okay. 11 out of 81 reviews
Rating 4 - Poor. 3 out of 81 reviews
Rating 2 - Terrible. 4 out of 81 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Chia Hwei Celine, Singapore

Stayed 4 nights in Aug 2025

10/10 Excellent

Chia Hwei Celine, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.
Stayed 1 night in Aug 2025

10/10 Excellent

Yin Keow

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance. The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel
Stayed 5 nights in Aug 2025

2/10 Terrible

Jesmie

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Pillow was not comfortable, i had neck pain the next day for the entire day. Shower head wasn’t functioning too.
Stayed 1 night in Aug 2025

2/10 Terrible

Jesmie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Bad service experience

Location is good. However service is terrible and they treat customers who booked via hotels.com as second class customers
Stayed 1 night in Jul 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and pleasant

Hotel is mew and near amenities. It’s safe and clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Jesmie

Stayed 2 nights in Jul 2025

6/10 Okay

Kathleen

Liked: Amenities
What should have been a pleasant stay was marred by an incident that could have been resolved in a minute but wasn’t. I accidentally broke a drinking glass in my room. I rang for Housekeeping to come and clear the mess. It took them 30 mins. to do so, but in the meantime they rang me to say I would be charged for breaking the glass. My understanding is that hotels treat such incidents as minor and they would absorb the cost of a broken glass. Anyway, when the cleaner came to my room he was armed with a vacuum cleaner and a plastic bag. He proceed to pick up the broken glass by hand and I told him to use a brush or he could cut himself. He then left and came back with a rag and swept up the glass with it. I thought ‘Gosh, Sheraton can’t afford a brush?” I decided to mention this incident to Customer Services. I sent them 2 emails but, to date, have not received a response. On checking out I mentioned this to the receptionist and he said that it was Sheraton’s policy to charge guests for breaking glasses. I googled this but found that it was not so. Is this a policy of Kuching Sheraton only? Also, i noticed on my first stay there the concierge and his team were most welcoming, friendly and helpful,. But on this 2nd visit I noticed they only attended to VIPs and those who pulled up in Mercs or BMWs, not those in Grab Protons. I’ll think twice about staying there again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel with super friendly staff
Stayed 6 nights in Jun 2025

6/10 Okay

Jesmie

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor
Stayed 1 night in Jun 2025

8/10 Good

Jervis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

10/10 Excellent

DEMAO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Po Chu

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Chin Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

A good location and pleasant environment

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

PARIMALA

Stayed 2 nights in Dec 2024

6/10 Okay

Angeline

Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.
Stayed 10 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

Still “starting up”!

Still not fully commissioned. Corridor stinks. No bell service!
Stayed 1 night in Sep 2024