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Sheraton Kuching Hotel

3.5 star property

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Photo gallery for Sheraton Kuching Hotel

Outdoor pool
5 restaurants, lunch, dinner served; Chinese cuisine
Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace
5 restaurants, lunch, dinner served; Chinese cuisine
1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Breakfast available
  • Housekeeping
  • Laundry
$118
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
2, Jalan Padungan, Kuching, 93100
  • Kuching Waterfront
    ‪13 min walk‬
  • Sarawak General Hospital
    ‪2 min drive‬
  • Vivacity Megamall
    ‪5 min drive‬
  • Kuching (KCH-Kuching Intl.)
    ‪14 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom, Non Smoking

  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | View from property

Club Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 Twin Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Club Room, 1 Twin Bed, Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom, Non Smoking

  • 102 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels

Junior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 732 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 4026 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Twin Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 Twin Bed, Non Smoking, City View

7.6 out of 10
Good
(4 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 1 King Bed, Non Smoking, City View

  • 387 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Twin Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton Kuching Hotel

3.5-star Kuching hotel walkable to Hills Shopping Mall
This smoke-free hotel features 5 restaurants, an outdoor pool, and a bar/lounge. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking, and a children's pool are onsite. Housekeeping is available on request.
Sheraton Kuching Hotel offers 378 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Accommodations offer separate sitting areas. 55-inch LED televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Kuching hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Kuching Hotel features an outdoor pool and a children's pool. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

4 meeting rooms are available. This Kuching hotel also offers tour/ticket assistance, a garden, and concierge services. Parking is available onsite for a surcharge.

Sheraton Kuching Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Nomadic - Onsite coffee shop.
Gu Jin - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Ukemochi - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
The Assembly Lounge - This lobby lounge serves light fare only. Open daily.
Tabby Gastro Bar - This rooftop bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (MYR 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 88 for adults and MYR 44 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Gu Jin
  • Nomadic
  • Tabby Gastro Bar
  • The Assembly Lounge
  • Ukemochi

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 162.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 88 for adults and MYR 44 for children
  • Secured self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 162.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Kuching Hotel Hotel
Sheraton Kuching Hotel Kuching
Sheraton Kuching Hotel Hotel Kuching

Sheraton Kuching Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 9 out of 66 reviews
Rating 6 - Okay. 10 out of 66 reviews
Rating 4 - Poor. 3 out of 66 reviews
Rating 2 - Terrible. 4 out of 66 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DEMAO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Po Chu

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Chin Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesmie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

A good location and pleasant environment

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

PARIMALA

Stayed 2 nights in Dec 2024

6/10 Okay

Angeline

Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.
Stayed 10 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

Still “starting up”!

Still not fully commissioned. Corridor stinks. No bell service!
Stayed 1 night in Sep 2024

10/10 Excellent

Qarina Damia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 2 nights in Sep 2024

10/10 Excellent

Mohamad Yusof

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Near enough to waterfrong
Stayed 3 nights in Sep 2024

8/10 Good

Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families. Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus. Breakfast was very good and staff very attentive.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Kai Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and services

Good location and services. It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.
Stayed 4 nights in Jul 2024

6/10 Okay

Leong

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

A 5 star hotel that deserved only 3

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July. Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine. Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions. Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.
Stayed 3 nights in Jul 2024

4/10 Poor

Ng

Disliked: Staff & service, property conditions & facilities, room comfort

Sheraton Kuching not ready.

The hotel is not ready to receive guests. The room was shaggily done and dont supply enough towel. We have to call room service for more towel. On another occasion there were no bath towel. It dont even have masking tape or sting even asked. It is a complete disastrous stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Chu kek

Stayed 1 night in Jul 2024