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Kultak Vacation Packages

I am very disappointed with my experience at this hotel. We were not given the room that I originally booked. When I asked about it, the staff gave us explanations that were not truthful and claimed that the different room they offered us was actually better than the room we had booked. However, that was not what I booked or paid for. Regardless of whether they considered the replacement room “better,” I specifically chose and reserved a particular room, and the hotel did not provide what was promised. I feel that the situation was handled dishonestly and that we were not treated fairly as guests. If the hotel could not provide the room I reserved, they should have been upfront and honest about the situation instead of giving us misleading explanations. Overall, I am very disappointed that the hotel did not honor my reservation.