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Hotel Heritage Resorts

3.0 star property

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Photo gallery for Hotel Heritage Resorts

Hot springs
Lobby
Lobby
Free WiFi, bed sheets
Seasonal outdoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Parking included
  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Oegawa 228, Kumagaya, Saitama, 360-0103
  • Musashi Kyuryo National Government Park
    ‪5 min drive‬
  • Kumagaya Arakawa Ryokuchi Park
    ‪10 min drive‬
  • Kumagaya Sports Culture Park
    ‪16 min drive‬

Room options

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Free WiFi, bed sheets

Single Room

  • Sleeps 1
  • 1 Twin Bed

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About this property

Hotel Heritage Resorts

3-star Kumagaya hotel with 3 restaurants
Along with 3 restaurants, this hotel has a seasonal outdoor pool and conference space. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite. Bathrooms are shared and weekly housekeeping is available.
Hotel Heritage Resorts offers 250 accommodations with slippers and hair dryers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.

Guests have access to shared bathrooms. Bathrooms include shower/tub combinations, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are hot springs on site.
Dining is available at one of the hotel's 3 restaurants. Wireless Internet access is complimentary. Hotel Heritage Resorts features hot springs and a seasonal outdoor pool. This hot springs hotel also offers a terrace, a vending machine, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Hotel Heritage Resorts has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
創作料理 あまの川 - Onsite fine-dining restaurant.
中華料理 セドレ - Onsite restaurant. Open daily.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up shuttle from 8:30 AM to 5:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 per person
  • 3 restaurants

Restaurants on site

  • 中華料理 セドレ
  • 創作料理 あまの川

Things to do

  • Hot springs
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Turndown service

Business services

  • Conference space

Outdoors

  • Terrace

Spa

  • Hot springs

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shared bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from July to August
Children 17 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Heritage Resorts Kumagaya
Hotel Heritage Resorts Hotel
Hotel Heritage Resorts Kumagaya
Hotel Heritage Resorts Hotel Kumagaya
Hotel Heritage Resorts Kumagaya
Hotel Heritage Resorts Hotel Kumagaya
Hotel Heritage Resorts Hotel

Hotel Heritage Resorts Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 20 reviews
Rating 8 - Good. 7 out of 20 reviews
Rating 6 - Okay. 2 out of 20 reviews
Rating 4 - Poor. 5 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Helpful and friendly staff. The Onsen is very nice especially the outside area that you can hire. The beds were comfortable. Not a lot of space for storage of clothes and luggage in the rooms. The Japanese restaurant in the spa was good and affordable. The Chinese restaurant was good food. The hotel and rooms are dated and need a Refresh. Nice views of the surrounding landscape. 5 min drive to a town with supermarkets and restaurants.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
部屋から一旦外に出て歩いて露天風呂に行くので、雨が降っていたり寒い冬は利用できないと思いました。
Stayed 1 night in Apr 2024

10/10 Excellent

akira

Stayed 1 night in Mar 2024

4/10 Poor

Yoshitaka

Disliked: Cleanliness, staff & service
年に何回も旅をしてますが、良くも悪くも古くて懐かしかったです。チェックインとチェックアウトは、都市部の新しいホテルと比較するととても遅いです。あとは、内線でホテル発のバス時間をたずねたら、2階のロビーに貼ってあると年輩の男性従業員に説明されました。他のホテルで経験のない対応の悪さに、呆れて笑ってしまいました。 それくらいは許容範囲なのですが、部屋の周囲の音はうるさくて残念でした。
Stayed 1 night in Nov 2023

4/10 Poor

Ayumi

Stayed 1 night in May 2023

2/10 Terrible

YUSUKE

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

こうこ

Traveled with family
Disliked: Cleanliness
価格にしては食事のクオリティが低すぎる。 朝食はもう少し見直した方がいいと思います。
Stayed 1 night in Jun 2022

6/10 Okay

hideki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

温泉good！

なんといっても露天風呂が最高です！
コタツ席もありました。
Stayed 1 night in Jan 2022

6/10 Okay

Tamotsu

Stayed 1 night in Sep 2021

10/10 Excellent

TAKASHI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

お勧めです！

木曜日という事もあるかと思いますが、部屋のアップグレードしていただいてました。お風呂のお湯も良く、とても快適に過ごさせていただきました。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
連休の最終日だったので空いていました。3時前にチェックイン。スタッフはマスク、フェイスガード着用。エレベーター、客室、廊下などいたるところに消毒液が置かれていました。食事処の座席も間隔を取ってありました。朝食バイキングでは手袋着用。安心して過ごせました。最近は団体客がいないのもありがたいです。
Stayed 1 night in Sep 2020

10/10 Excellent

IKEDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良いホテル

景色、お風呂最高
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
枕元にコンセントが欲しいです
Stayed 1 night in May 2019