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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property

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Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Lobby
Front of property - evening/night
Sauna
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Shinshigai Shotengai
    ‪1 min walk‬
  • Sakura Machi Kumamoto
    ‪5 min walk‬
  • Kumamoto-jo Hall
    ‪5 min walk‬
  • Kumamoto (KMJ)
    ‪50 min drive‬

Room options

View all photos for Private Spa Suite

Private Spa Suite | In-room safe, blackout drapes, soundproofing, iron/ironing board

Private Spa Suite

  • 495 sq ft
  • Sleeps 8
  • 4 Twin Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room with Sofa Bed, Non Smoking

  • 237 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Twin Room, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room, Non Smoking

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room Single Use

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Corner Twin, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin, Non Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for King Room Single Use, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

King Room Single Use, Non Smoking

  • 226 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Triple Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room, Non Smoking

  • 323 sq ft
  • Sleeps 5
  • 3 Twin Beds

View all photos for Hollywood Twin Room Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Hollywood Twin Room Non-Smoking

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

In-room safe, blackout drapes, soundproofing, iron/ironing board

Corner Twin Room, Non Smoking, (For 3 People Use)

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Superior Corner Twin (For 3 People Use) Non-Smoking

  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Triple Room with Sofa Bed, Non Smoking

  • 323 sq ft
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

  • 301 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Corner Quadruple, Non Smoking

  • Sleeps 8
  • 4 Twin Beds

View all photos for Double Room, Non Smoking

In-room safe, blackout drapes, soundproofing, iron/ironing board

Double Room, Non Smoking

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Quadruple, Non Smoking

  • Sleeps 8
  • 4 Twin Beds

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Business Double Room Single Use, Non Smoking

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Corner Twin, Non Smoking

  • Sleeps 4
  • 2 Twin Beds

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Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1004)
The price is $83
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$91 total
includes taxes & fees
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About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5-star hotel in Chuo Ward
Along with a full-service spa, this smoke-free hotel has spa services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk, and a vending machine. Private bathrooms are not ensuite and housekeeping is available on request.
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, スカイスパ. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath (no minerals).
CANDEO HOTELS KUMAMOTO SHINSHIGAI features a full-service spa. Public areas are equipped with complimentary wireless Internet access. This Kumamoto hotel also offers spa services, a vending machine, and laundry facilities.

CANDEO HOTELS KUMAMOTO SHINSHIGAI is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Grab bar near toilet (25 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests under 6 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 478 out of 678 reviews
Rating 8 - Good. 138 out of 678 reviews
Rating 6 - Okay. 38 out of 678 reviews
Rating 4 - Poor. 14 out of 678 reviews
Rating 2 - Terrible. 10 out of 678 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Kailua

Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Loved the spa! Spacious and in a good, easy location. Will choose Candeo again !
Stayed 3 nights in Nov 2024

10/10 Excellent

Bill

Stayed 3 nights in Oct 2024

8/10 Good

Hui, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size rooms with convenient access to shopping and food options. -1 star for the bathroom as it’s a tight space.
Stayed 1 night in Nov 2024

10/10 Excellent

gadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few time. This time I tried the spa. Absolutely fantastic! I slept really well after a visit to the spa and sauna. The staff were very nice and helped me get a taxi each day. Since I have been learning some Japanese and trying to speak it they seem more friendly. Except the breakfast guy he’s all business lol
Stayed 1 night in Oct 2024

8/10 Good

Ingela Catrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Hung Ping

Stayed 2 nights in Oct 2024

10/10 Excellent

kouji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Surasit

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good
Stayed 1 night in Oct 2024

2/10 Terrible

Wing Wah

Stayed 2 nights in Oct 2024

8/10 Good

Bill

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed here a few times. Room is spacious with a shower. No coffee you will have to go to 7/11 and get the all in one coffee cup (sandwiches there are amazing ) Didn’t try the spa not sure how welcome naked old white guys are. The staff seem to be uncertain about having a white guy in their hotel. They are nice but speak softly. All in all you can’t go wrong with this hotel. The covered streets just outside are something to experience.
Stayed 2 nights in Oct 2024

8/10 Good

kAZUNARI

Traveled with group
Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Hanyin

Stayed 2 nights in Oct 2024

10/10 Excellent

Chi Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
擁有無敵大浴場的酒店
酒店位置方便，就在市電辛島町附近，check in 時升級了大房間，房間很乾淨整潔，露天浴場很棒，唯早餐一般
Stayed 1 night in Sep 2024

10/10 Excellent

seung min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Shuk Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, excellent space arrangement, comfortable room setting, efficient check in & check out arrangement, plus nice staff team. Also convenient location.
Stayed 3 nights in Sep 2024

8/10 Good

t t

Liked: Cleanliness
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

JU LING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Kenta

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alice

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The room and hotel looks new and facilities are good. The rooms is big to accommodate 4 people. However, we found a big cockroach under the washing basin in the next morning. Then I told the front desk staff and complain about the hygiene problem but he asked me to tell the cleaning department myself as this was not his department to handle this! Finally he agreed to change the same type of room but we need to pack everything that morning and moved all luggages ourselves.
Stayed 1 night in Aug 2024

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient close to transportation and dining options.
Stayed 3 nights in Aug 2024

8/10 Good

Suet Li

Stayed 2 nights in Aug 2024

10/10 Excellent

Kit Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

ching-yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like to stay in this hotel again
Great location nice service .Moderately sized room,nice hot spring pooi.
Stayed 2 nights in Aug 2024