Search Deals on

Kuroishi Vacation Packages

Facilities were good although I was irritated by hotel rules drummed in through TV and multiple leaflets. I didn’t have a yataka first night and no belt when I did get one. Minor irritations. Air conditioning could have been a major gripe as is controlled centrally and was set to heat. This was advised on TV screen. Had the window not been openable to control temperature I would have been displeased.

The staffs are very friendly and helpful. Room is clean. Mattress is comfortable. Parking on site was full the first day when we arrived in the evening. Very convenient to find a parking near the hotel.

The room was actually a trailer- which was unexpected. It was kind of very tight. The sofa bed was pretty uncomfortable and blocked the whole rooms. Kind of tripping hazard if the others want to use the bathroom at night. The facility was very clean. The onsen was very nice.

Good condition property, free onsite parking, superb helpful and welcoming staff, very good amenities, very fast internet, average sized room to Japanese standard, sumptuous breakfast, enough varieties for Vegans and Vegetarians. Value for money hotel. Just that the Breakfast Buffet food is only labelled in Japanese, thus need enquiry from staff about content and ingredients.

DO NOT STAY AT THIS HOTEL. Dirty linen, I'll politely call it human chocolate on bed covers, management moved us to another room (more on that later), I thought surely what we just experienced must be a one off.....well I checked the bed in the new room, no human chocolate but a nice curly pubic hair. Reported it to management, they asked if they could clean the room as we went to dinner, obviously I said yes, please clean it. Well we returned from dinner and the pubic hair was gone but had been replaced with a nice long hair..... We asked management if they were aware of the bed bug plague across Japan at the moment, they said of course they were, obviously they don't care about it, basic hygiene, or their customers. The room we were transferred to was a suite, a suite straight out of somewhere around 1980, if your into filthy beds, old carpet, peeling wall paper and tiny bathrooms with cracked basins that even the smallest person will struggle with, this is the place for you, otherwise choose a park bench closer to the centre of town. How this shack gets 4 stars is a mystery. One positive is management did refund us and gave us a fresh fruit, however, I would not stay here again even if it was free.

This is the third Hoshino Resort experience. Expectation was there given the price point this chain is charging compared to other chains. Hoshino always attempts to impress with its settings, however, the garden pool does not show as advertised this time (not certain if they only have the floating lanterns or what during certain season). Regardless, staff are polite and courteous and I found that this time has a major improvement over the cleaning staff (although the property is a bit aged but still managed to keep the condition inside our room). Condensation is a concern in air-conditioned building across Japan, so maintenance staff needs to really check the top floor (where we stayed) for mould build-up by the elevator.