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Mercure Kuta Bali

4.0 star property

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Photo gallery for Mercure Kuta Bali

Exterior
2 bars/lounges, poolside bar
Exterior
Couples treatment rooms, massages
Deluxe Twin Room, 2 Twin Beds, Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Laundry

Explore the area

Map
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali, 80361
  • Kuta Beach
    ‪1 min walk‬
  • Beachwalk Shopping Center
    ‪5 min walk‬
  • Legian Beach
    ‪18 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪4 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, Oceanfront

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room, Oceanfront

  • 291 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Balcony

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room, 2 Twin Beds, Balcony

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Oceanfront

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Double Room, Oceanfront

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, Balcony

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Double Bed, Balcony

  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Ocean View

Deluxe Twin Room, 2 Twin Beds, Ocean View | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room, 2 Twin Beds, Ocean View

  • 27 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, blackout drapes

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, Ocean View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Double Room, 1 Double Bed, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 299 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout drapes

Superior Double Room, 1 Double Bed

8.6 out of 10
Excellent
(11 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed

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About this property

Mercure Kuta Bali

4-star hotel in Downtown Kuta
At Mercure Kuta Bali, hit the beach, dine onsite at Alang-Alang Restaurant, or enjoy a drink at one of the hotel's 2 bars/lounges. Housekeeping is available on request.
Mercure Kuta Bali offers 130 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include massages.
In addition to a full-service spa, Mercure Kuta Bali features an outdoor pool and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

3 meeting rooms are available. This beach hotel also offers a children's pool, spa services, and a library. For a surcharge, the property provides an airport shuttle (available on request) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Mercure Kuta Bali is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Alang-Alang Restaurant - Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available.
Lotus Lobby Bar - Onsite bar. Open daily.
Sunset Pool Bar - This bar overlooks the ocean. Open daily.
Room service is available.

Languages

English, Indonesian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Free secured self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 for adults and USD 15 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alang-Alang Restaurant
  • Lotus Lobby Bar
  • Sunset Pool Bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Hot tub
  • Library
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 32.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 37 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 35 per stay
  • Rollaway bed fee: USD 32.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Kuta Bali
Mercure Kuta Bali
Mercure Kuta Bali Hotel
Mercure Kuta Bali Hotel Kuta
Mercure Bali Hotel
Mercure Bali

Mercure Kuta Bali Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 258 out of 706 reviews
Rating 8 - Good. 271 out of 706 reviews
Rating 6 - Okay. 114 out of 706 reviews
Rating 4 - Poor. 48 out of 706 reviews
Rating 2 - Terrible. 15 out of 706 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amanda

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We had one long island ice tea, only, because it tasted like flat cola with no alcohol in. Basic popular drink, radler, not available. The double Jim Beam and come finally tasted like a normal drink but at over $20 per drink. The buffet dinner was horrible and cold with poor options. Absolute waste of money. No money change option. One good thing was when the tv didn't work they did change the tv out for a new one which was good. They also organised a taxi for us (at our cost) to the airport when we asked last minute. Hotel transfer wasn't available at the early hours we had to fly out. Wasn't an issue though, just more a heads up to keep some cash aside.
Stayed 3 nights in Mar 2025

10/10 Excellent

Hikaru

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here. Rooftop was gorgeous. We loved the infinity pool and restaurant. All the staff were kind and friendly, helpful. Thanks!
Stayed 1 night in Mar 2025

10/10 Excellent

Nuruddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services, loving tender care, excelente, rooms very cleen
Stayed 7 nights in Mar 2025

8/10 Good

trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location on beach

The location was the best . Close to everything , shops /beach/restaurants . The hotel was clean and had food choices at breakfast ( lots of Asian food) . We had an inner court room which was a mistake , the noise from people at the restaurant and motorbikes checking in just bounce off the walls making it noisy .
Stayed 2 nights in Feb 2025

2/10 Terrible

Atishma

Disliked: Cleanliness, property conditions & facilities
We booked 3 nights at this property in a deluxe room. I would not recommend this place. We ended up only staying for 1 night and checked out early. The room was stuffy even though we had the AC going at night. There is a mouldy damp smell in the room which we thought would disappear after the AC was on but the smell staying for the entire night which made it unbearable to sleep.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service
Decent Stay, but Not a 4-Star Experience I recently stayed at this hotel and found it to be good value for the price I paid. While the property itself could use a refresh, the overall experience was satisfactory. The hotel is clean, and the staff are friendly, helpful, and professional, which made my stay more enjoyable. However, I wouldn’t classify this as a true 4-star hotel. If you’re looking for an affordable and clean stay with great service, it’s worth considering.
Stayed 14 nights in Jan 2025

10/10 Excellent

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

2/10 Terrible

Hayley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For the price paid definitely not worth it. Rooms were run down and in terrible need of maintenance. Been a long time since the hotel has had any love. The noise was terrible. Would not recommend or stay again
Stayed 1 night in Jan 2025

8/10 Good

Hunter

Traveled with family
Liked: Cleanliness, staff & service
There is a lot of road noise that can be heard in the ocean view rooms. There were a lot of trainees who didn't know what to do. But they were friendly.
Stayed 5 nights in Dec 2024

4/10 Poor

gavin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisiest hotel I have stayed in for many years ! I understand Christmas holiday but my god the foot traffic and screaming was relentless
Stayed 4 nights in Dec 2024

8/10 Good

Shyamsunder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and newer rooms than Sister property ( Accor Heritage) Wonderful staff Only negative point is lack of vegetarian options compared to Accor Kuta heritage , which has more options for Indian vegetarian Hope they can improve on that
Stayed 4 nights in Dec 2024

10/10 Excellent

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort

Helpful

A great overnight stop before embarking cruise ship. Staff very helpful to organise a driver to take us to the port
Stayed 1 night in Dec 2024

10/10 Excellent

Kirk

Stayed 1 night in Nov 2024

8/10 Good

Marko

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful resort - we loved every part of it. The breakfast was exceptional, the staff were friendly and helpful. The convenience is unbeatable. The bed was comfortable and the trip was worth every penny!
Stayed 4 nights in Oct 2024

8/10 Good

premkishore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 7 nights in Nov 2024

10/10 Excellent

Marina

Stayed 7 nights in Nov 2024

8/10 Good

Yusuf

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Ahshah

Stayed 1 night in Oct 2024

10/10 Excellent

Davina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a relaxing beach holiday
Stayed 4 nights in Nov 2024

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kartick

Stayed 3 nights in Sep 2024

10/10 Excellent

MARGARITA

Stayed 3 nights in Sep 2024

4/10 Poor

Debora

Disliked: Staff & service, amenities, property conditions & facilities
The pool view was the only good feature of this hotel.
Stayed 7 nights in Sep 2024