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Aparthotel

Setsu Niseko

3.5 star property

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Photo gallery for Setsu Niseko

Hana Suite - 3 Bedroom Penthouse, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Lobby
Two Bedroom Annupuri Suite with Tatami, Non Smoking | Living area | Flat-screen TV, heated floors
Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi
Tsuki Suite - 4 Bedroom Penthouse | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Gym
  • Dryer
  • Parking available
  • Spa
  • Washer
$222
Aug 31 - Sep 1

Explore the area

View in a map
6-9-1 jo 2-chome, Niseko Hirafu,, Kuchan-cho, Kutchan, Hokkaido, 044-0080
  • Niseko Mountain Resort Grand Hirafu
    ‪5 min walk‬
  • Niseko Hanazono Resort
  • Niseko Annupuri International Ski Area

Room options

View all photos for Studio Yotei, Non Smoking

1 bedroom, in-room safe, iron/ironing board, free WiFi

Studio Yotei, Non Smoking

  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for One Bedroom Corner Suite with Tatami, Non Smoking

One Bedroom Corner Suite with Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Corner Suite with Tatami, Non Smoking

  • 958 sq ft
  • Resort view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Suite with Tatami, Non Smoking

Flat-screen TV, heated floors

Two Bedroom Suite with Tatami, Non Smoking

  • 990 sq ft
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Hana Suite - 3 Bedroom Penthouse, Non Smoking

Hana Suite - 3 Bedroom Penthouse, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Hana Suite - 3 Bedroom Penthouse, Non Smoking

  • Mountain view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds OR 3 King Beds

View all photos for Three Bedroom Annupuri Suite, Non Smoking

Three Bedroom Annupuri Suite, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Annupuri Suite, Non Smoking

  • 1518 sq ft
  • Resort view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

View all photos for Two Bedroom Suite, Non Smoking

Two Bedroom Suite, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Suite, Non Smoking

  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

View all photos for Tsuki Suite - 4 Bedroom Penthouse

Tsuki Suite - 4 Bedroom Penthouse | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Tsuki Suite - 4 Bedroom Penthouse

  • 3488 sq ft
  • 4 bedrooms
  • Mountain view
  • Sleeps 10
  • 1 King Bed and 6 Twin Beds

View all photos for Studio Yotei with Tatami, Non Smoking

Studio Yotei with Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Studio Yotei with Tatami, Non Smoking

  • 710 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Courtyard Suite with Tatami, Non Smoking

In-room dining

Two Bedroom Courtyard Suite with Tatami, Non Smoking

  • 1130 sq ft
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Studio Village with Tatami, Non Smoking

1 bedroom, in-room safe, iron/ironing board, free WiFi

Studio Village with Tatami, Non Smoking

  • 710 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Four Bedroom Yotei Suite with Onsen, Non Smoking

Four Bedroom Yotei Suite with Onsen, Non Smoking | Private kitchen | Fridge, microwave, stovetop, dishwasher

Four Bedroom Yotei Suite with Onsen, Non Smoking

  • 1841 sq ft
  • Mountain view
  • Sleeps 9
  • 8 Twin Beds OR 4 King Beds

View all photos for Two Bedroom Annupuri Suite with Tatami, Non Smoking

Two Bedroom Annupuri Suite with Tatami, Non Smoking | Living area | Flat-screen TV, heated floors

Two Bedroom Annupuri Suite with Tatami, Non Smoking

  • 990 sq ft
  • Resort view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Three Bedroom Yotei Suite, Non Smoking

Three Bedroom Yotei Suite, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Yotei Suite, Non Smoking

  • 1561 sq ft
  • Mountain view
  • Sleeps 7
  • 6 Twin Beds OR 3 King Beds

View all photos for Studio Courtyard, Non Smoking

Studio Courtyard, Non Smoking | Living area | Flat-screen TV, heated floors

Studio Courtyard, Non Smoking

  • 549 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio, Non Smoking

Studio, Non Smoking | Living area | Flat-screen TV, heated floors

Studio, Non Smoking

  • 441 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Studio Annupuri, Non Smoking

Studio Annupuri, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Studio Annupuri, Non Smoking

  • 441 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for One Bedroom Suite with Tatami, Non Smoking

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Suite with Tatami, Non Smoking

  • 840 sq ft
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Village Suite with Tatami, Non Smoking

Two Bedroom Village Suite with Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Village Suite with Tatami, Non Smoking

  • 1033 sq ft
  • City view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking

Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Four Bedroom Yotei Suite with Onsen and Tatami, Non Smoking

  • 2777 sq ft
  • Mountain view
  • Sleeps 10
  • 8 Twin Beds OR 4 King Beds

View all photos for Two Bedroom Yotei Suite with Tatami, Non Smoking

Two Bedroom Yotei Suite with Tatami, Non Smoking | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Yotei Suite with Tatami, Non Smoking

  • 1130 sq ft
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Three Bedroom Annupuri Suite with Tatami, Non Smoking

Three Bedroom Annupuri Suite with Tatami, Non Smoking | Living area | Flat-screen TV, heated floors

Three Bedroom Annupuri Suite with Tatami, Non Smoking

  • 1787 sq ft
  • Resort view
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for Studio Village, Non Smoking

1 bedroom, in-room safe, iron/ironing board, free WiFi

Studio Village, Non Smoking

  • 441 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Two Bedroom Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Suite With Tatami

  • Sleeps 4

View all photos for Three Bedroom Annupuri Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Annupuri Suite With Tatami

  • Sleeps 6

View all photos for Tsuki Suite - Four Bedroom Penthouse

1 bedroom, in-room safe, iron/ironing board, free WiFi

Tsuki Suite - Four Bedroom Penthouse

  • Sleeps 8

View all photos for Two Bedroom Yotei Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Yotei Suite With Tatami

  • Sleeps 4

View all photos for Four Bedroom Yotei Suite With Onsen And Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Four Bedroom Yotei Suite With Onsen And Tatami

  • Sleeps 8

View all photos for Annupuri Studio

1 bedroom, in-room safe, iron/ironing board, free WiFi

Annupuri Studio

  • Sleeps 2

View all photos for One Bedroom Corner Suite With Tatami Area

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Corner Suite With Tatami Area

  • Sleeps 3

View all photos for Two Bedroom Courtyard Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Courtyard Suite With Tatami

  • Sleeps 4

View all photos for Yotei Studio

Fridge, microwave, stovetop, dishwasher

Yotei Studio

  • Sleeps 2

View all photos for Village Studio With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Village Studio With Tatami

  • Sleeps 3

View all photos for Four Bedroom Yotei Suite With Onsen

1 bedroom, in-room safe, iron/ironing board, free WiFi

Four Bedroom Yotei Suite With Onsen

  • Sleeps 8

View all photos for Three Bedroom Annupuri Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Annupuri Suite

  • Sleeps 6

View all photos for One Bedroom Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

One Bedroom Suite With Tatami

  • Sleeps 3

View all photos for Three Bedroom Yotei Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

Three Bedroom Yotei Suite

  • Sleeps 6

View all photos for Courtyard Studio

1 bedroom, in-room safe, iron/ironing board, free WiFi

Courtyard Studio

  • Sleeps 2

View all photos for Two Bedroom Suite

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Suite

  • Sleeps 4

View all photos for Two Bedroom Village Suite With Tatami

1 bedroom, in-room safe, iron/ironing board, free WiFi

Two Bedroom Village Suite With Tatami

  • Sleeps 4

View all photos for Studio

Fridge, microwave, stovetop, dishwasher

Studio

  • Sleeps 2

View all photos for Hana Suite - Three Bedroom Penthouse

1 bedroom, in-room safe, iron/ironing board, free WiFi

Hana Suite - Three Bedroom Penthouse

  • Sleeps 6

View all photos for Yotei Studio With Tatami

Fridge, microwave, stovetop, dishwasher

Yotei Studio With Tatami

  • Sleeps 3

View all photos for Two Bedroom Annupuri Suite With Tatami

Hair dryer, slippers, electronic bidet, towels

Two Bedroom Annupuri Suite With Tatami

  • Sleeps 4

View all photos for Village Studio

Fridge, microwave, stovetop, dishwasher

Village Studio

  • Sleeps 2

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About this property

Setsu Niseko

3.5-star Kutchan aparthotel walkable to Niseko Mountain Resort Grand Hirafu
Setsu Niseko offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each apartment boasts a heated floor and offers free WiFi and a kitchen. Guests can appreciate conveniences like a washer/dryer and a refrigerator, and other amenities include a microwave and a flat-screen TV. Housekeeping is available on request.
Setsu Niseko offers 190 accommodations with washers/dryers and safes. Accommodations at this 3.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include slippers, toilets with an electronic bidet, and hair dryers.

This Kutchan aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include rice cookers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include massages. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 2:00 PM to midnight. There are hot springs open between 2:00 PM and midnight.

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a fitness center. For a free ride to the slopes, hop on the aparthotel's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes.

Dining is available at one of the aparthotel's 5 restaurants. Wireless Internet access is complimentary. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Setsu Niseko is a smoke-free property.

Meli Melo Yuki No Koe - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
AFURI - This restaurant specializes in Japanese cuisine. Open daily.
蟹鮨 加藤 INORI - This sushi bar specializes in sushi. Open select days.
天ぷら あら木 - This restaurant specializes in Japanese cuisine. Open daily.
ルークズアルパインクラブ - This steakhouse specializes in American cuisine. Open select days.

Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby

Pool/Spa

  • Full-service spa
  • Hot spring
  • Hot springs open from 2:00 PM - midnight
  • Massage
  • Private indoor onsen (mineral springs) in communal space
  • Public bath open from 2:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free ski shuttle
  • Covered self parking on site (JPY 2,000 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Baby bath
  • Bed rails
  • Children's dinnerware
  • High chair

Restaurants on site

  • AFURI
  • Meli Melo Yuki No Koe
  • ルークズアルパインクラブ
  • 天ぷら あら木
  • 蟹鮨 加藤 INORI

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Griddle
  • Microwave
  • Refrigerator
  • Rice cooker
  • Stovetop
  • Tea bags/instant coffee

Dining

  • 5 restaurants
  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Fireplace in lobby
  • Heated floor

Entertainment

  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe

Things to do

  • Bicycle tours
  • Gym
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Yoga classes
  • Bicycle rentals nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 190 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
In addition to the listed hours, the public bath is also open from 6-10 AM daily.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: JPY 2000 per night
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
Reservations are required for spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Setsu Niseko Kutchan
Setsu Niseko Aparthotel
Setsu Niseko Aparthotel Kutchan

Setsu Niseko Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 68 out of 81 reviews
Rating 8 - Good. 8 out of 81 reviews
Rating 6 - Okay. 3 out of 81 reviews
Rating 4 - Poor. 1 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

10/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yu-er

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding service, especially from the front desk and concierge, who are highly responsive and go above and beyond to assist their guests. Be sure to connect with them before your arrival—they proactively reach out to help arrange transportation and offer excellent dining recommendations. The breakfast buffet is fantastic, and the location is unbeatable, with easy access to restaurants, food trucks, cafes, and shops for snow gear, groceries, and essentials including drug stores—all within walking distance. I’ll definitely be returning! Huge thanks to the Setsu team for an exceptional experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kailin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Setsu Niseko was a beautiful and very well run establishment and we loved our time here. The staff was very friendly, everything was very convenient and the rooms / facilities were stunning!!
Stayed 6 nights in Mar 2025

10/10 Excellent

ARTHUR

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about the hotel and Niseko ski experience. My only suggestion is to add ski racks/tubes on the outside of the buses to make it much easier to transport back and forth to the ski area. Having your skis stacked on the front seats is inefficient and causes damage to the skis. It would be so much easier if there were racks on the outside of the buses. See Aspen or most US resorts for ideas/pictures
Stayed 3 nights in Jan 2025

10/10 Excellent

Ju Yen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Priscilla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay. The entire family down to my toddler absolutely loved their stay. Room was tastefully designed and extrmeely comfortable. Kids play room was a must visit daily. Breakfast waa a sumptuous spread.
Stayed 3 nights in Sep 2024

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is absolutely stunning and the amenities are amazing! The room was spacious and had everything we needed. The kitchen was fully stocked of your essentials. We loved the washer/dryer in the room, the pajamas for the whole family, the big fridge, We loved it so much we decided to extend our stay for another night. We will definitely come back !
Stayed 2 nights in Oct 2024

10/10 Excellent

Duncan

Liked: Cleanliness, property conditions & facilities
Lovely hotel. Immaculate luxurious room. Delicious breakfast. Great onsen.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sze Wan Devan

Traveled with family
Excellent hotel. Will come back again
Stayed 1 night in Jul 2024

10/10 Excellent

chua

Liked: Cleanliness, property conditions & facilities
New , very clean and well thought of basic layer out of room
Stayed 1 night in Jul 2024

10/10 Excellent

Mic

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Ricky

Liked: Cleanliness, room comfort

Best stay in Hokkaido

The hotel is fantastic. Best stay in Hokkaido thus far. Looks very new and the rooms are huge and nice! Free booking for one time at the private onsen. English speaking staffs was a bonus. Will be back in winter!
Stayed 2 nights in Jul 2024

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Karina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

2/10 Terrible

Audrey

Stayed 3 nights in Mar 2024

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness

Not very accessible for kids skiers and seniors

We found out during our check-in that the room given to my senior parents are too far for their comfort because they cannot walk so much, we in fact brought wheel chairs with us. The concierge doesn't want to change their room saying that its not possible because we booked in hotels.com. My parents were not happy. And when they arrived in their room, we found that the concierge accidentally switched the 3 bedroom room which supposedly for my kids to my parents. By that time my parents were tired from the walk. Later we found out that the 1 bedroom for my parents is even further. We had to complain, thankfully concierge changed my parents room to one that is closer but it was a downgrade because the room I paid for supposedly have a view of mount Yotei, this new room does not have a view at all. As for the ski area, theres a shuttle that comes around every 20mins to bring the beginner skiers to Dot Base. So if you are 1 min late , you'll have to wait 20mins. When we got there, the instructors are not in the Ace Quad Lift as was in the email & they're not wearing green, they're wearing blue & in the 2nd floor of building, you have to ask people around, guy at the counter said they get a lot of questions like that from setsu guest and told me to let Setsu concierge know and pointed the way, while the kids are all wearing their heavy gears with them. Their Italian resto melo milo is not good. their Luke's steak house is very good. Room is very complete, comfortable and clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Foong Tze Kin

Stayed 2 nights in Mar 2024

10/10 Excellent

Sevgi

Stayed 4 nights in Feb 2024

10/10 Excellent

Yuxuan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jameson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice. Pricey but great quality. Will go again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort

11/10 stay

11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing
Stayed 4 nights in Jan 2024

10/10 Excellent

Monique

Traveled with group
Liked: Amenities
Amazing hotel with amazing staff in great location
Stayed 3 nights in Jan 2024

10/10 Excellent

Tai Cheong

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

A room which exceeds our expectations

My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.
Stayed 5 nights in Jun 2023