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My stay at this hotel was very pleasant. The staff was very nice and helpful, accommodating everything they could to help guests enjoy their stay. The location is very convenient, 12 minutes walk from Soen subway station which takes you pretty much to everywhere is Sapporo. The room was very clean and cleaning staff were very meticulous in organizing the room. Very nice stay and I will come back again. Thank you.

Gentlemen at the Front Desk were extremely friendly. They were very patient with our poor Japanese. Would stay again when visiting Otaru.

Excellent facilities, kaiseki and even better staff and their hospitality!

This hotel's location can't be better. Close proximity to the canal, art museums, the popular shopping street and bus access. Pleasant one night stay.

Older but well run hotel with nice touches such as evening complimentary parfait in their lounge/ restaurant

Great location and value for money

The in-suite laundry is a plus as amenity, but it is very sensitive where error code easily gets triggered. Location is definitely ideal for this hotel, as it's right next to a very central shopping district and everything becomes super convenient. Room layout is odd - a powder room with a toilet c/w basin over the tank is in place, where there isn't sufficient room for soap for proper hand washing. In order to get to a proper sink, one has to walk past the living area (approx 8-9 steps) accessing a sink at the kitchenette or the adjacent laundry/bathroom area. Onsen is overly small considering the number of floors with occupants (14, with up to 10 floors with rooms); dining area is ok with relatively rich varieties of food to choose from. Food variations could improve a little, as staying for over 3-4 days with 95% consistent food selections dull up one's taste palette.