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Royal City Hotel

3.5 star property

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Photo gallery for Royal City Hotel

Minibar, in-room safe, desk, free cribs/infant beds
Exterior
Standard Room | Minibar, in-room safe, desk, free cribs/infant beds
Dining
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included
  • Laundry

Explore the area

Map
13-A Dmitrievskaya Street, Kyiv, 1054
  • Golden Gate
    ‪3 min drive‬
  • Khreshchatyk Street
    ‪4 min drive‬
  • Independence Square
    ‪5 min drive‬
  • Kyiv (IEV-Zhulhany)
    ‪27 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Minibar, in-room safe, desk, free cribs/infant beds

Apartment, 1 Bedroom

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Room

Minibar, in-room safe, desk, free cribs/infant beds

Economy Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, free cribs/infant beds

Standard Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, free cribs/infant beds

Suite

  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About this property

Royal City Hotel

3.5-star hotel in Shevchenkivs'kyi District
Along with a full-service spa, this smoke-free hotel has a restaurant and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, 24-hour room service, and laundry facilities are onsite. Housekeeping is available on request.
Royal City Hotel offers 20 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Beauty Club de Paris. Services include Thai massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining options at the hotel include a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. Royal City Hotel features a full-service spa. This business-friendly hotel also offers spa services, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site. Guests can use the health club at a partner property.

Royal City Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8 AM and 10 AM.
Royal City Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, French, Russian, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: UAH 100 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Thai massages

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: UAH 80.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately UAH 100 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royal City Hotel Kiev
Royal City Kiev
Royal City Hotel Kyiv
Royal City Hotel Hotel
Royal City Hotel Hotel Kyiv

Royal City Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 59 reviews
Rating 8 - Good. 24 out of 59 reviews
Rating 6 - Okay. 14 out of 59 reviews
Rating 4 - Poor. 6 out of 59 reviews
Rating 2 - Terrible. 4 out of 59 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Quite good value

Nice accommodation and helpful staff. I would stay there again.
Stayed 7 nights in Mar 2018

8/10 Good

Tafara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad hotel for foreigners

Very unprofessional customer service. Credit cards not accepted even though the hotel states on Internet that they accept accept all major credit cards. No daily cleaning, no clean towels. Hotel charged my credit card twice even though I cancelled my reservation and moved to another hotel
Stayed 9 nights in Nov 2017

4/10 Poor

Jian

Disliked: Staff & service

Unpleasant experience

It was a very disappointing experience and in fact this is my first time giving out a negative comment on a hotel, but I cannot help leaving a comment here. First, there is no lift/elavator so if you carry big suitcase, good luck to you because you have to carry yourself on stairs and that they are extremely reluctant to help you or not help out at all. After I begged a few times a staff member finally helped when I checked in but another then refused firmly when we checked out. Secondly, washbasin sink and shower sink both half blocked and water went into bedroom. After I reported the problem, no one actually showed up to repair during our 3 day stay there. Thirdly, there is no kettle so no hot water if you'd like a cup of tea or coffee. Fourthly, no hot water on one day so no shower unfortunately and they had no idea when it could be repaired. There are other disappointing areas but I think these four already caused many problems for me and my family and friends.
Stayed 3 nights in Sep 2017

10/10 Excellent

Sabina , France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice bed

I had very nice room .Very good location of the hotel ,clean room ,very comfortable bed .
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Nice name bad hotel

Hotel is dirty and in bad condition .Staff is lost don't know what to do .Shower water get hi in drain is blocked.They use the closet and under the beds for storage .Better go somewhere else.
Stayed 2 nights in Sep 2017

8/10 Good

Michael, Edmonton Canada

Liked: Staff & service, room comfort

Good Stay for a Bargain Price

Hotel was very cheap. (About ~€30 per night) At this price the room was very spacious and comfortable; it even had a balcony. This was a former Soviet style apartment converted into a hotel. The interior design was elegant but most of the furniture were in poor condition. In terms of location, there are various pharmacies and grocerie stores around the area; as well as being only a mile away from the beautiful Tarasa Shevchenko University and Gardens. Hotel receptionists spoke English and were very nice, but be sure to bargain if extending your stay. With that said, Hotel babushka doesn't speak English and will enter your room at around 10 or 11 to do housekeeping, regardless of if you are there or not. Overall it was comfortable and aside from some cultural shocks it's worth the price.
Stayed 3 nights in Aug 2017

6/10 Okay

JOSE, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location poor comunication

The staff however are nicely they have poor english skills to help the guess.
Stayed 2 nights in Aug 2017

10/10 Excellent

Robert, Philadelphia, PA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Small Paradise Hidden in Kyiv...

The negative reviews had me skeptical. Pay no attention to them. I suspect a negative attitude gets one a negative experience. I had a wonderfully delightful stay as I adjusted to the time change. The staff went out of their way to accommodate! Alina's English is actually far better than she thinks! Nastya's English is also very good. Just speak slowly and distinctly. Everyone I met was helpful, friendly, kind and SO much fun! :) There's a wonderful restaurant that never seems to close literally on the same block serving yummy breakfast, lunch, dinner or supper any time of the day or night. Their sushi is fresh with the heartiest portions I've witnessed in any country! There's more places to shop nearby than you could possibly visit and the prices will likely require a huge shipping container to get all your goodies home! Seriously, you must check out Royal City Hotel and surrounding Kyiv by checking in soon! :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good hotel

good hotel.. location okay.. i will stay there again.. the price was right. i stayed five nights..

8/10 Good

Nathan, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money

After reading the reviews I proceeded with caution. However I was pleasantly surprised about how nice the hotel was. The staff were very helpful and friendly, room was very clean, there was decent furniture. Good central location.

2/10 Terrible

Andy, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE AVOID!!!

Google the Place Before i got there but paid so i stayed, If you google it You will NEVER Go there!!! Awake most of the Night from there Hotel CLIENTS!!!!

8/10 Good

v, London

Liked: Cleanliness, property conditions & facilities, room comfort

A good 3 star hotel

Nice rooms

4/10 Poor

Ernesto , Los Angeles

Disliked: Staff & service

OK Hotel, with terrible customer service.

My first night at the hotel, the bed broke. I notified this to the hotel Staff. Yulia the front desk clerk was amazing, she worked hard to provide the comfort and service that I expect and that I am use to. Unfortunately she was the only person in the hotel with customer service. The rest of the staff was rude and unfriendly. The housekeeper /maintenance technician always sounded angry and spoke loudly as if she was arguing with someone or about something. I don't speak the language but I could understand the word Americanski or a reference to me. The other Hotel Clerk was no better with her customer service skills. If I needed anything that asked for she provided the service but with an overwhelming attitude. They were difficult people to approach. The best thing this Hotel has going for it , is Yulia. When she was around it felt like a good establishment.

8/10 Good

Zaal Kikvidze, Tbilisi, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

It is very good in terms of all aspects; however, as far as I had paid for my stay through hotels.com, they told me that they could not issue a receipt. The email notification, sent from hotels.com, said that my purchase included free breakfast but it did not prove to be true.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

2/10 Terrible

Brian, Kent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never stay at this hotel

I will not recommend this hotel to anyone. The continuous slamming of doors day and night from other guests and staff. Noise from other guests day and night to. Stayed there for 9 nights and not one descent night sleep. Shower broken and heated towel rail did not work. No tea or coffee facility in the room . Will never go there again

6/10 Okay

Purplehedgehog, Lincolnshire

Disliked: Property conditions & facilities

You get what you pay for

This is a budget hotel. It is clean, has excellent breakfasts, and the staff is courteous. The neighbourhood is a bit dodgy (the hotel is behind the main street, accessible through an alleyway; follow the red neon sign from the main street indicating a shop which deals with the seedier side of life - I can't use the actual word as the hotels.com website keeps throwing it out for being 'inappropriate language'!!! ). The folderols (see canopy over bed) are a bit over the top. But no complaints, you get what you pay for and it fulfilled a purpose for us.

4/10 Poor

Lena, Houston, Texas

Disliked: Staff & service

Bad service

Their checkin time is at 2 PM, and they would not even bother to find you in their system earlier if you already arrived. They take lunch from 1 to 2 PM, and only one person can verify the confirmation number with their computer. So you will have to wait till she is back from lunch before they even let you in. And they don't even apologize for poor service.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Taxi Drivers can't find it

The hotel is smaller and hidden behind another set of buildings with no signs indicating where it is. The hotel is nice and clean but at night the lock the doors and the front desk (table with PC and phone) has to let you in and out. The room and bathroom were clean and they give you the amenities of a nicer hotel, bathrobes, house shoes, soaps and shampoos. All in all pretty good for the price. Tell taxi to put the address in their GPS.

6/10 Okay

Laura, Vinnytsa, UA and Las Vegas, NV

Liked: Cleanliness
Disliked: Staff & service

Only for seasoned Eastern European travelers

The hotel is difficult to find and set back from street with lobby on second floor walkup. Rooms are small but there are good amenities. Breakfast included and adequate. Reasonable value in capital city.

6/10 Okay

Luis Antonio

Disliked: Cleanliness

Hotel econômico, longe do centro de Kiev.

Tinha duas reservas para esse hotel: 1 noite + 3 noites. Na primeira diária deram-me um quarto muito pequeno, em que o frigobar não funcionava, e que não correspondia às fotografias no site do Hoteis.com. Reclamei e me mudaram de quarto no dia seguinte. Quarto maior, mais confortável, com uma pequena varanda fechada, mas o frigobar apenas refrescava, havia poucas lâmpadas no quarto e não forneceram o controle do ar condicionado, ou seja, fiquei sem o ar, embora na reserva ele constasse. Durante o dia chegou a fazer 27 graus em Kiev. Pontos positivos: tamanho do quarto e cama muito confortável, supermercado próximo com boas opções de comidas prontas e bons vinhos a preços baixos. Pontos negativos: distância do centro de Kiev e das principais atraçoes turísticas, pelo menos 2 km; limpeza do quarto precária, pessoal pouco atencioso. O hotel fica num edifício residencial adaptado. Apesar do nome e das fotografias (que parecem melhor que a realidade), é um hotel econômico.

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remarquable

Très bon rapport qualité pour kiev

8/10 Good

Siarhei

Disliked: Room comfort

Средний уровень

Картинка красивая, но номер прокуренный и сама картинка не соответствует ожиданиям
Stayed 2 nights in Jan 2018