8/10 Good
Rana
Aug 14, 2024
Liked: Cleanliness, staff & service
This property was very beautiful and in a great central location. The rooms were the biggest I’ve had in Japan.
The downsides were that my air conditioning wasn’t really working. When I addressed it with the staff, the reception associate came to the room, and “played with a few buttons” and told me it should be fixed. It wasn’t fixed. It was either completely broken or just the worst air conditioner I’ve seen, because it was uncomfortably hot the whole stay. Also, the staff isn’t so efficient. When I came to register early, the lady just wanted to keep reminding me that check in is at 3…but I clearly had bags that I just wanted to leave to the side which she didn’t acknowledge till I said something. When I came back to check in at a later time, I asked the gentleman at the counter about any free refill stations for water. He said “you can refill it downstairs in the bathroom”….i was confused and thought maybe there was a refill station in the bathroom, so I asked. He said no, you can just use the tap water, it’s drinkable. So I said, if it’s drinkable, wouldn’t I just be able to refill it from the sink in my room? To which he replied yes……so why not just say that from the beginning? It kinda felt like pulling teeth.
But overall, the stay was an 8/10
Rana
Stayed 3 nights in Aug 2024