RIHGA Royal Hotel Kyoto

4.0 star property

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Photo gallery for RIHGA Royal Hotel Kyoto

Premium Floor Suite Double, Non Smoking | Down comforters, minibar, in-room safe, desk
Standard Triple Room | Down comforters, minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; French cuisine
Exterior
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Gym

Explore the area

Map
1 Taimatsu-cho, Shiokoji-sagaru, HigashiHorikawa-dori, Shimogyo-ku, Kyoto, Kyoto, 600-8237
  • Kyoto Station Building
    ‪4 min walk‬
  • Umekoji Park
    ‪5 min walk‬
  • Kyoto Aquarium
    ‪7 min walk‬
  • Osaka (ITM-Itami)
    ‪46 min drive‬

Room options

Regular floor Superior Twin, Non Smoking (24~27sqm)

  • 258 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Premium floor Superior Twin, Non Smoking (27~30sqm)

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Kyoto Style floor Suite Twin Non Smoking (53sqm/8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Regular floor Suite Double, Non Smoking

  • 570 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

Regular floor Suite Twin, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Kyoto Style floor Family Room Non Smoking (8th floor)

  • City view
  • Sleeps 8
  • 3 Twin Beds

KIRA KARACHO (GIN-GETSU)

  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

KIRA KARACHO (KIN-UN)

  • 452 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Standard Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Standard Triple Room

  • 258 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed

Wide King Double, Non Smoking

  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Luxury Family room, Non Smoking

  • City view
  • Sleeps 12
  • 4 Twin Beds

Japanese style Room Non-smoking

  • City view
  • Sleeps 8
  • 4 Twin Futons

TATAMI Suite Twin

  • City view
  • Sleeps 4
  • 2 Twin Beds

Premium floor Superior Twin Room, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Twin room with TATAMI, Non-smoking

  • City view
  • Sleeps 8
  • 2 Twin Beds and 2 Twin Futons

Executive floor Junior Suite Twin Non Smoking(10th floor)

  • Sleeps 4
  • 2 Twin Beds

Executive floor Deluxe Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Suite Twin Run of House [Room Type or Size will be assigned upon arrival]

  • City view
  • Sleeps 2
  • 2 Twin Beds

Luxury Twin Room, Non Smoking

  • City view
  • Sleeps 6
  • 2 Twin Beds

Premium floor Deluxe Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Deluxe Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Deluxe Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

High Floor Standard Twin Room (Run of Floor), Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Twin Beds

Executive floor Superior Twin Room, Non Smoking (10th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Superior Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 6
  • 2 Twin Beds

Premium floor Standard Twin, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Kyoto Style floor Standard Twin Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Deluxe Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Premium floor Deluxe Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

High Floor Deluxe Twin Room (Run of Floor), Non Smoking

  • 323 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

High Floor Superior Twin Room (Run of Floor), Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Double Room, Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 1 Double Bed and 1 Twin Sofa Bed

Standard Twin Room, Non Smoking

  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive floor Standard Double Room, Non Smoking (10th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Premium floor Standard Double, Non Smoking (9th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Superior Twin (Hollywood twin) Non Smoking

  • 291 sq ft
  • City view
  • Sleeps 6
  • 2 Twin Beds

Kyoto Style floor Standard Double Room, Non Smoking (8th floor)

  • City view
  • Sleeps 4
  • 1 Double Bed

Standard Twin (Hollywood Twin), Non Smoking

  • 237 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Standard Double Room, Non Smoking

  • Sleeps 4
  • 1 Double Bed

Executive floor Small Double Room, Non Smoking (10th floor)

  • Sleeps 4
  • 1 Double Bed

Executive floor Suite, Non Smoking (10th Floor, 79sqm)

  • 850 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Twin Room, Non Smoking

  • Sleeps 6
  • 2 Twin Beds

Premium Floor Suite Twin, Non Smoking

  • 807 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Regular Floor Wide King Room

  • Sleeps 2
  • 1 King Bed

Regular Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Premium Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed and 2 Double Beds

Premium Floor Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

Hanakoji Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Executive Floor Japanese Style Suite Twin Room

  • Sleeps 2
  • 2 Double Beds

Executive Floor Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

Concept Twin Room Kira Karacho Gin Getus

  • Sleeps 2
  • 2 Double Beds

Regular Floor Superior Double Room

  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed and 1 King Bed

Twin Room

  • Sleeps 3
  • 2 Twin Beds

Premium Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Concept Twin Room Kira Karacho Kinun

  • Sleeps 2
  • 2 Double Beds

Executive Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Premium Floor Suite Twim

  • Sleeps 2
  • 2 Double Beds

Regular Floor Luxury Twin Room

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Superior Twin Room

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Bed and 2 Double Beds

Executive Floor Semi Double Room

  • Sleeps 2
  • 1 Double Bed

Executive Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Supeior Hollywood Twin Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Regular Floor Suite Twin

  • Sleeps 2
  • 2 Double Beds

Executive Floor Executive Suite Twin

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Family Room

  • Sleeps 4
  • 4 Twin Beds

Regular Floor Superior Twin Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds OR 2 Twin Beds

Executive Floor Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Premium Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Suite Double

  • Sleeps 2
  • 1 King Bed

Premium Floor Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds OR 2 Double Beds and 1 Twin Bed

Hanakoji Floor Suite Twin

  • Sleeps 2
  • 2 Double Beds

Executive Floor Junior Suite Twin

  • Sleeps 2
  • 2 Double Beds

Hanakoji Floor Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Regular Floor Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Regular Floor Standard Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

RIHGA Royal Hotel Kyoto

4-star hotel in Shimogyo Ward
Along with 6 restaurants, this hotel has an indoor pool and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
RIHGA Royal Hotel Kyoto offers 489 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

RIHGA Royal Hotel Kyoto features an indoor pool and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

RIHGA Royal Hotel Kyoto has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Top of Kyoto - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
Royal Ryuho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available.
Gourmand Tachibana - This restaurant specializes in French cuisine and serves lunch and dinner. A children's menu is available.
All Day Dining KAZA - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Tankuma Kitamise - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,200 per person
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining KAZA
  • Gourmand Tachibana
  • Royal Ryuho
  • Tankuma Kitamise
  • Top of Kyoto

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1969
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3200 per person
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children 4-12 years old are allowed in the pool for a fee of JPY 540 per person, per stay and must be accompanied by an adult.

We should mention

Pool access available from 1:30 PM to 8:30 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Rihga Royal
Hotel Rihga Royal Kyoto
Kyoto Hotel Rihga Royal
Kyoto Rihga Royal
Kyoto Rihga Royal Hotel
Rihga Royal
Rihga Royal Hotel
Rihga Royal Hotel Kyoto
Rihga Royal Kyoto
Rihga Royal Kyoto Hotel
RIHGA Royal Hotel Kyoto Hotel
RIHGA Royal Hotel Kyoto Kyoto
RIHGA Royal Hotel Kyoto Hotel Kyoto

RIHGA Royal Hotel Kyoto Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1239 out of 2129 reviews
Rating 8 - Good. 582 out of 2129 reviews
Rating 6 - Okay. 219 out of 2129 reviews
Rating 4 - Poor. 52 out of 2129 reviews
Rating 2 - Terrible. 37 out of 2129 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ka Wing Winnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel to stay
Stayed 3 nights in Nov 2024

6/10 Okay

Phuong

Traveled with family and small children
Disliked: Cleanliness
Good location and convenient with shuttle bus to the train station. The cleanliness needs to be improved, there was a pair of black socks at the entry of our room when we walked in.
Stayed 1 night in Nov 2024

8/10 Good

Shoko

Traveled with partner
Liked: Cleanliness, staff & service
シャトルバスの最終時間が早いのでせめてもう1時間遅いと助かります。
Stayed 1 night in Nov 2024

8/10 Good

Huajun, Edmonton

Stayed 2 nights in Nov 2024

10/10 Excellent

Florencia, Redlands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
There are better options for the price. Hotel doesn't cater to international tourists, feels like a convention centre or business hotel than for families/couples.
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Traveled with partner
Excellent location close to Kyoto Station and dining options.
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the tatami room on the oriental floor. We stayed in 5 hotels during our vacation in Japan. Rihga Royal was the most spacious place that we stayed in during on our whole stay. The room had two beds and two floor beds in one section, a large walk in shower and bathtub, a large closet room, and a foyer. They provide very good amenities. Nespresso machine was a plus. The only drawback was the distance to the train station. It’s about a 10 minute walk to Kyoto station. The hotel offers a free shuttle service but we had to walk many times as the shuttle was not running during early and late hours. This wasn’t a problem for my family as my kids are older and can walk without difficulty. Overall, our stay was great and we would stay here again.
Stayed 3 nights in Nov 2024

2/10 Terrible

Celia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am not sure how this hotel is so highly rated. Our room was very dark, the sliding window shades were made of very thin paper-like fabric and it was torn. The bathroom was disgusting. There was a mold/mildew smell from the shower curtains. It reeked so badly it was hard to use the bathroom.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and service
Location is a bit remote from the station and any convenience store, but service and cleanliness are great. The rooms have plenty of space. Only one small issue is that they do not have onsite coin laundry, they only provide their own expensive laundry service.
Stayed 4 nights in Nov 2024

10/10 Excellent

Khin

Traveled with partner
All very good. Nothing special to say.
Stayed 5 nights in Nov 2024

6/10 Okay

ghazy

The deluxe rooms are towards the railway track and the noise will make you crazy and those rooms are more expensive than others,
Stayed 3 nights in Nov 2024

10/10 Excellent

Kasturi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good, closer to station, closer to the Aeon mall which had very good food options and shopping. The staff was also very friendly and helpful.
Stayed 2 nights in Nov 2024

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Respectfully, the bed duvet needs to be upgraded as it won’t stay on the bed as too small and very slippery cover.
Stayed 5 nights in Nov 2024

6/10 Okay

Adorante

Traveled with partner
Liked: Staff & service
The place was just okay. would pay more for higher quality of the room. Maintenance staff needs touch up the rusty metal rust. They can unless touch up metal area surface in the bedroom. Go out pay more for higher quality hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Veronica, Fresh meadows

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay!
Stayed 4 nights in Nov 2024

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff is phenomenal. Hospitality is one of the greatest and they pride themselves on it. Highly recommend!!
Stayed 3 nights in Nov 2024

8/10 Good

Masaru

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サービスは行き届いており流石という感じでした。
Stayed 1 night in Nov 2024

6/10 Okay

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient, conscientious and helpful 👍👍👍
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
The room that was originally provided smelled like smoke. Upon changing rooms, although much roomier, the bathroom floor looked like it was not cleaned; closet floor had dust balls.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family stays
Stayed 3 nights in Nov 2024

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at the RHIGA Kyoto
We are repeat visitors to the RHIGA hotel in Kyoto. We love that the hotel is close to Kyoto Station but not too close. Staff are very efficient and friendly. The bell desk staff were very helpful arranging takyubin for our larger pieces of luggage to be transported to the RHIGA hotel in Osaka. Housekeeping staff were friendly and very thorough in freshening up our room each day. We love the breakfast buffet on the first floor and have stayed at this hotel enough to know when the restaurant is not as crowded. I would like to see the complimentary shuttle bus hours expanded to start earlier than 9:00 am and ending later than 7:00 pm. Several hotel guests mentioned the same issue, wishing that the shuttle bus hours were expanded. Still a great place to stay and we always recommend this hotel and the RHIGA hotel chain to our friends traveling to Japan.
Stayed 2 nights in Nov 2024

8/10 Good

ALONSO

Stayed 4 nights in Oct 2024

8/10 Good

stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to ask to be moved on our first night as the train noise was exceptionally loud. The room we moved to was fine. Staff were l lovely especially Dhungana Samar who helped us move rooms in the night. Concierge was also excellent.
Stayed 4 nights in Nov 2024