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THE JUNEI HOTEL Kyoto Imperial Palace West

3.5 star property

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1 bedroom, down comforters, Tempur-Pedic beds, in-room safe
Combined shower/tub, deep soaking tub, rainfall showerhead
Exterior
Exterior
1 bedroom, down comforters, Tempur-Pedic beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
14 Sanchome Shimo Chojamachi, Higashihorikawa-dori, Kamigyo-ku, Kyoto, Kyoto, 602-8056
  • Kyoto Imperial Palace
    ‪11 min walk‬
  • Nijō Castle
    ‪13 min walk‬
  • Nishiki Market
    ‪4 min drive‬
  • Osaka (ITM-Itami)
    ‪47 min drive‬

Room options

View all photos for Premium Double Room, 1 Bedroom, Bathtub

Premium Double Room, 1 Bedroom, Bathtub | 1 bedroom, down comforters, Tempur-Pedic beds, in-room safe

Premium Double Room, 1 Bedroom, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Futons

View all photos for Deluxe Twin Room, 1 Bedroom, Bathtub

1 bedroom, down comforters, Tempur-Pedic beds, in-room safe

Deluxe Twin Room, 1 Bedroom, Bathtub

10.0 out of 10
Exceptional
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

Deluxe Japanese-Western mixed - Non-Smoking

  • Sleeps 5

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About this property

THE JUNEI HOTEL Kyoto Imperial Palace West

3.5-star hotel in Central Kyoto
This smoke-free hotel features spa services, concierge services, and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
THE JUNEI HOTEL Kyoto Imperial Palace West offers 8 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
THE JUNEI HOTEL Kyoto Imperial Palace West features spa services, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. This Kyoto hotel also offers concierge services, room service (during limited hours), and a front-desk safe.

THE JUNEI HOTEL Kyoto Imperial Palace West is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Room service (during limited hours) is available.

Languages

English, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 9:00 AM for a fee: JPY 4,000 for adults and JPY 3,000 for children

Family friendly

  • In-room refrigerator
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On a river
  • On the boardwalk/promenade

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2017
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 25 percent of room rate

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-1,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately JPY 4000 for adults and JPY 3000 for children
  • Late check-out fee: 25 percent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JUNEI HOTEL Kyoto Imperial Palace West
JUNEI HOTEL Imperial Palace West
JUNEI Kyoto Imperial Palace West
JUNEI Imperial Palace West
The Junei Kyoto Imperial West
THE JUNEI HOTEL Kyoto Imperial Palace West Hotel
THE JUNEI HOTEL Kyoto Imperial Palace West Kyoto
THE JUNEI HOTEL Kyoto Imperial Palace West Hotel Kyoto

THE JUNEI HOTEL Kyoto Imperial Palace West Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 55 reviews
Rating 8 - Good. 8 out of 55 reviews
Rating 6 - Okay. 1 out of 55 reviews
Rating 4 - Poor. 0 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

raja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provide an outstanding service and support. They even helped us to order food to our room with dietary restrictions. Staff are very friendly and extremely helpful. We had a wonderful stay for our Valentine's day in Kyoto.

10/10 Excellent

Rasika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 4 and we booked 2 rooms. The service was incredible from start to finish. Aya and Rodrigo go out of their way to make sure you have everything you need. There was also a young Japanese man, I forgot his name. He was the sweetest person you will ever meet. The rooms were spacious and very clean. The neighborhood is very quiet and a little bit away from the city, but there are places to eat within walking distance. I would stay here again if we ever came back to Kyoto!
Stayed 1 night in Dec 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Japan, the staff are super nice and welcoming to tourist. They helped us navigate the area and even booked reservations for us.
Stayed 6 nights in Nov 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest hotel staff on the whole planet. I'm not exaggerating! As my husband is a vegetarian, we were concerned about getting decent meals. Not only did the staff arrange a special vegetarian breakfast for him (served in the room), but helped us make dinner reservations, and, on a memorable occasion, raced a block away where we were waiting at the laundry, with three options printed out with QR codes and everything, to help us decide which one we preferred. Great with taxis, too; and always remembered to learn our plans for the day and to ask how our day had gone. The hotel is in a small-scale residential neighborhood, quiet but with many services. It is a bit of a hike from the nearest subway station, but it is not hard or genuinely expensive to call a cab if you haven't the legs for it.
Stayed 5 nights in Oct 2024

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Niansen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire staff was amazing! We would stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Junei Hotel was amazing. They were attentive and helpful in every way. We loved how clean the room was, and the soaking tub was wonderful at the end of the day. The hotel is in a quiet, more residential part of the town, and we did travel by taxi quite frequently.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely friendly and helpful staff

Exceptional staff and beautiful rooms. We had a wonderful time here and would recommend it to anyone. The location is excellent for the palaces if that’s what you’re into but not near the main shops and older districts. We caught taxis everywhere which the hotel organised for us and we were very happy with that. Wasn’t too expensive compared to Europe and other places visited.
Stayed 4 nights in Jul 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Martin-Louis

Stayed 2 nights in May 2024

10/10 Excellent

Pavel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, JUNEI Hotel Kyoto Imperial Palace West is an excellent option for those interested in having a more traditional, ryokan-type experience. While there is not a huge list of amenities, the service was excellent (shout out to my man Rodrigo, who hauled our luggage up three flights!), the rooms themselves are excellent. We chose a room with a king bed, which was very comfortable, more so than other ryokan-style hotels we stayed at. The bathing tub was wonderful, with relaxing music and high quality bath products. Our king bed room did have a window, and was extremely clean, quiet, and peaceful. The location is convenient to the Imperial Palace but not necessarily to much else. There are some nice cafes nearby, though! Next door is a petite donut shop with a very nice owner that we recommend.

10/10 Excellent

Francis, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very charming small property with a large room and great soaking tub.
Stayed 2 nights in Mar 2024

10/10 Excellent

BRINDHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms & staff could not be any kinder. Loved it. A
Stayed 2 nights in Mar 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel and would give them a 10 star review.
Stayed 1 night in Dec 2023

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully kept. Generous staff. Near nice restaurants.
Stayed 1 night in Jul 2023

2/10 Terrible

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were really disappointed with our stay at JUNEI considering how much we paid. We were placed in the room right next to reception which meant that you could hear everything going on outside including people coming and going and speaking to the staff. It felt like we had absolutely no privacy and we weren’t able to sleep well due to all the noise. The pillows were uncomfortable and I’ve been to cheaper hotels that have used better linen. They didn’t provide a phone charger which every hotel seemed to provide before we came to JUNEI. Overall very disappointing - hotels should never place guests right next to reception with zero sound proofing facilities.
Stayed 1 night in Apr 2023

10/10 Excellent

Sanghee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

8/10 Good

Melissa

Stayed 2 nights in Dec 2019

10/10 Excellent

RG, nagoya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff at front desk was just amazing and i cant remember her name but she was really helpful.
Stayed 1 night in Jul 2019

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

The hotel is a nice blend of the old and the new. Room is big and has futon and western bed option. The tatami was well maintained, had a natural freshness of the flooring. The overall ambience was relaxing.The service at the hotel is fantastic; helped us to make reservations for dinner and any quick questions was followed up promptly even if they do not have an answer on the stop. We wanted to go Arashiyama and they came back with the transportation options. The breakfast was on time daily and fresh! Only downer was that they only have Japanese tv channels and the place can be abit of a search.
Stayed 2 nights in May 2019

10/10 Excellent

Henri, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic little hotel. Off the main tourist drag, but conveniently located. I can’t say enough about the staff. This hotel was a wonderful surprise, as I had booked it in desperation when I couldn’t find another hotel in Kyoto. Turns out it was my lucky day. I am almost tempted not to write a great review, as the hotel is quite small...however, this little gem deserves a major shout out for its excellent service and value. To those who book here...take care of this place.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very relaxing experience,the deep water bath was so tranquil and also the staff were extremely helpful.
Stayed 3 nights in Feb 2019