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La Cantera Vacation Packages

Parking is difficult, there’s only like 6 spots between buildings and otherwise you’re parking pretty far and in a construction zone. It’s a bit sketchy. The rooms and pools are overall great. I do believe it’s overpriced for the area. Security guards are a bit ridiculous with parking cars, over one inch, turn tires, etc.

Well we have stayed at this property many times and this is hands down the best stay ever. Celebrated a 5 year olds birthday here and the staff was so accommodating. Great service in all restaurants. Check in was so smooth, room was ready. Great pool side show one night and another great one in the theater the following night. We plan on coming back in October for my wife’s birthday.

Espectaculares vistas, súper limpio, moderno, acogedor. Una maravilla. Anfitrión y el staff del establecimiento excelentes!

Quite nice place

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.

My family had an amazing time and the property is fabulous Everyone was so polite and accommodating, I would come back in a blink of an eye. Again thank you for the hospitality

El desayuno rico,bonito el lugar ,agradable ,habitaciones muy limpias y chulas ,nos encantó el hotel nos quedamos 3 noches y extendimos una más