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Arenal Roca Lodge

3.0 star property

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Photo gallery for Arenal Roca Lodge

Outdoor pool
Exterior
Superior Bungalow | 1 bedroom, premium bedding, free WiFi, bed sheets
Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside | 1 bedroom, premium bedding, free WiFi, bed sheets
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Pool
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
9 Kms Oeste del Centro de la Fortuna, La Fortuna, Provincia de Alajuela, 21007
  • Arenal Volcano
  • Tabacon Hot Springs
    ‪4 min drive‬
  • Los Lagos Hot Springs
    ‪5 min drive‬
  • La Fortuna (FON-Arenal)
    ‪16 min drive‬

Room options

View all photos for Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside

Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside | 1 bedroom, premium bedding, free WiFi, bed sheets

Deluxe Bungalow, 1 King Bed, Mountain View, Mountainside

8.0 out of 10
Very good
(4 reviews)
  • 700 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Bungalow

Superior Bungalow | 1 bedroom, premium bedding, free WiFi, bed sheets

Superior Bungalow

8.0 out of 10
Very good
(2 reviews)
  • 592 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite, Air conditioning, Mountain View

Deluxe Studio Suite, Air conditioning, Mountain View | Bathroom | Free toiletries, hair dryer, towels, soap

Deluxe Studio Suite, Air conditioning, Mountain View

  • 60.80 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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  • Pool
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  • Breakfast included
  • Spa
4.3 out of 5, Excellent, (1004)
$212 nightly
The price was $266
The price is $212 total
includes taxes & fees
Hotel Magic Mountain SPA & Conference center

About this property

Arenal Roca Lodge

3-star La Fortuna hotel close to Tabacon Hot Springs
Along with an outdoor pool, this smoke-free hotel has a restaurant and concierge services. Free breakfast (local cuisine) is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a vending machine. Change of towels is available on request.
Arenal Roca Lodge offers 12 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access. This hot springs hotel also offers an outdoor pool, a vending machine, and concierge services. Complimentary self parking is available on site.

Arenal Roca Lodge is a smoke-free property.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 8:30 AM. A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
Arenal Roca Lodge has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 8:30 AM
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between noon and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: 50-percent of room rate for check-in between noon and 3:00 PM
  • Hosted evening meal: USD 0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Arenal Roca Lodge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 128 reviews
Rating 8 - Good. 31 out of 128 reviews
Rating 6 - Okay. 14 out of 128 reviews
Rating 4 - Poor. 6 out of 128 reviews
Rating 2 - Terrible. 6 out of 128 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raul, newburgh

Stayed 5 nights in Mar 2025

2/10 Terrible

Kerra

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel room was small and not updated at all. We had many bugs and a lizard in our room. Something kept biting me and my family all night long. I was so worried that there were bed bugs that we packed up and stayed somewhere else. The AC worked well and the staff was friendly, but that was the only good parts of staying there. I would not stay there again, like ever.
Stayed 2 nights in Mar 2025

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of Arenal from our room! We would have liked to have had a microwave and a hairdryer in the room but everything else was perfect.
Stayed 1 night in Mar 2025

8/10 Good

Tara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Great view of the volcano. Friendly staff. Well-kept.
Stayed 3 nights in Mar 2025

8/10 Good

Joseph, Colorado Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a good place to stay near lots of La Fortuna’s activities. You will need a car to go to the hot springs, hikes, birdwatching, etc. it is very convenient to go to Místico Park. The real plus was our host, Isaac. Just a very competent, agreeable and accommodating individual. Though the place is mainly basic accommodations with a good breakfast, Isaac is just top notch. Got great directions we needed with his knowledge of the area. Just an all around pleasant person to have met.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria del Pilar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great service and place to stay, great location. This place is a MUST!
Stayed 2 nights in Jan 2025

10/10 Excellent

doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had own cabin. Huge window to see Arenal volcano. Woke up every morning to the sounds of birds. Probably took as many bird photos at hotel as I did in any of the parks I went to - including a green parrot
Stayed 4 nights in Mar 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view of Arenal Volcano

Clean motel with comfortable beds, plush towels and AC. Staff is super friendly and helpful. Delicious breakfast with 3 options to choose from that include coffee and juice. Ample parking Pool is clean but inquire as to which days they empty and refill so as not to plan an afternoon poolside in an empty pool 😊 conveniently located to LaFortuna and many activities it is close to main road so noise may be an issue for some
Stayed 3 nights in Mar 2025

4/10 Poor

Xiaoying

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here's a balanced and detailed review based on your feedback: Title: Great Staff & Views, But Rooms Need Serious Improvement I had a mixed experience at this hotel. On the positive side, the staff was incredibly kind and helpful, always ready to assist with any requests. The view from the room was fantastic, and the breakfast was a highlight—great selection and quality. However, the condition of the room was disappointing. It felt very old and poorly maintained. The shower was not clean, and there was no closet or drawers for storing suitcases or clothes. There wasn’t even a single hook in the entire unit to hang towels or clothing. The bathroom had no counter space, and the sink was outdated. The bed was uncomfortable, with insufficient pillows, and the lighting was poor—just one white ceiling light that made the room feel cold and unwelcoming. Overall, while the service and views were great, the hotel needs serious updates to make the rooms more functional and comfortable.
Stayed 3 nights in Mar 2025

8/10 Good

Manasi

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Courtney

Stayed 3 nights in Mar 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view and service!

Great view and surroundings. Julia, Randy, Isaac, Freddie and Fabiola all provided great service.
Stayed 4 nights in Feb 2025

8/10 Good

richard

Traveled with partner
Liked: Cleanliness
Good, spatial rooms with view of the volcano. Everything was clean. Breakfast was good but only three meal options: fruit or eggs & toast or traditional ie. Rice and beans etc. The receptionist was not always around (they split their time across two sites). Helpful when present. Don’t be put off by the dated building, the rooms exceed expectations.
Stayed 2 nights in Feb 2025

8/10 Good

KATHLEEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic hotel near Arenal volcano and downtown La Fortuna. Good breakfast. Friendly staff. Ample parking.
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Views of Arenal

Great views of Arenal volcano. Breakfast was good
Stayed 2 nights in Feb 2025

6/10 Okay

Aloysia

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in a bungalow for two nights. The room was spacious, and the volcano view was stunning. However, the bathroom was disappointing—the shower was terrible, and there was no extra space or table for toiletries, nor were there hooks for towels or clothes. It felt more like a budget hostel than a quality stay. The staff was not very accommodating, and breakfast had only three set options, which were just average. Additionally, finding an Uber or taxi from this location was quite difficult.
Stayed 2 nights in Feb 2025

2/10 Terrible

RACHITA

Traveled with family
Valuable items stolen from Room 20! Note that this hotel does NOT provide any locker box or in room safes. We started off nice in a pleasant location. The next day when we returned from sightseeing highly valuable and hard to replace items had been stolen from our suitcase! Housekeeping and maintenance — to fix leaking toilet - had been in the room while we were away. When we called the police to report this the hotel receptionist came in and kept telling us we must have lost the items since we had no “proof” that theft occurred! He said it was our word against his! That made a bad experience horrible. And because of this episode we checked out a day earlier than planned and requested hotel manager to refund at least the one night. No response!!
Stayed 3 nights in Feb 2025

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to cancel my reservation and Arenal Roca Lodge would not honor their cancellation policy. They refused to reimburse me for any amount of money, telling me that my booking was non-refundable. This conflicts directly with the Expedia travel confirmation email I received immediately after making this booking on Expedia.
Stayed 4 nights in Jan 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very friendly and helpful. Hats off!
Stayed 3 nights in Feb 2025

8/10 Good

George, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in finding activities I liked
Stayed 2 nights in Feb 2025

4/10 Poor

Carol

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not cleaned or furnished with clean towels, cups, etc daily. Also, bc of tours, we had to have a take-out breakfast and it was never ready at the time requested. Bldg was old and shoddily maintained.
Stayed 3 nights in Feb 2025

4/10 Poor

Anne F

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was traveling with a guest that had mobile limitations. The property road and guest bungalows are on a steep incline. The road on the property is uneven and is rutted. My guest at one point fell and thankfully , there was someone behind her to catch her. I informed the front desk person that my guest felt unsafe and made a reservation at a nearby hotel. I asked for a refund for the second night of our stay. I was told the manager refused my request. The desk clerk Randy was apologetic and kind. Beware of this hotel if you have any physical limitations.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, yummy food, lovely staff!
Stayed 3 nights in Feb 2025

6/10 Okay

Miranda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic room which had seen better days. Nowhere to hang anything - a problem when it is wet! Good shower and comfortable beds. Breakfast was ok and staff were helpful. Great location to get around the Arenal volcano area and get into La Fortuna town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent during our stay. Staff is really nice, the maintenance guy help me with a flat tire fixing with his own kit (he saved us). Area is really well positioned for Arenal Volcano park and good food options around.
Stayed 2 nights in Jan 2025